MGMT 340 | Exam #1 (Chapters
1-8)
1. the degree to which a job requires a variety of different activities: Skill variety
2. The degree to which the job requires completion of a whole and identifiable piece of work (from
beginning to end): task identity
3. The degree to which the job has a substantial impact on the lives or work of other people: task
significance
4. The degree to which the job provides substantial freedom and discretion to the individual in
scheduling the work and in determining the procedures to be used in carrying it out: Autonomy
5. The degree to which carrying out the work activities required by a job results in the individual
obtaining direct and clear information about the effectiveness of his or her performance: Feedback
6. What are the 5 elements included in the Job Design Theory?: skill variety, task identity, task
significance, autonomy, feedback
7. Employees do their work at home at least two days a week on a computer that is linked to their
office: Telecommuting
8. Employees work out if their home on a relatively permanent basis: The virtual office
9. What are the four functions of management?: Planning, organizing, leading, controlling
10.List the three managerial activities: Make decisions, allocate resources, direct activities of
, MGMT 340 | Exam #1 (Chapters
1-8)
others to attain goals
11.A process that includes defining goals, establishing strategy, and develop- ing plans to
coordinate activities: planning
12.Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who
reports to whom, and where decisions are to be made: Organizing
13.A function that includes motivating employees, directing others, selecting the most effective
communication channels, and resolving conflicts: Leading
14.Monitoring activities to ensure they are being accomplished as planned and correcting any
significant deviations: Controlling
15.What are the three types of managerial roles according to Minztberg's Managerial roles:
interpersonal, informational, decisional
16.What are the three interpersonal managerial roles according to Mintzberg?:
figurehead, leader, liaison
17.Symbolic head, required to perform a number of routine duties of a legal or social nature:
Figurehead
18.Responsible for the motivation and direction of employees: Leader
19.Maintains a network of outside contacts who provide favors and informa- tion: Liaison
, MGMT 340 | Exam #1 (Chapters
1-8)
20.What are the three informational managerial roles according to Mintzberg?:
monitor, disseminator, spokesperson
21.Receives a wide variety of information; serves as nerve center of internal and external
information of the organization: Monitor
22.Transmits information received from outsiders or from other employees to members of the
organization: Disseminator
23.Transmits information to outsiders on organization's plans, policies, ac- tions, and results;
serves as expert on organization's industry: Spokesperson
24.What are the four decisional managerial roles according to Mintzberg?: -
entrepreneur, disturbance handler, resource allocator, negotiator
25.Searches organization and its environment for opportunities and initiates projects to bring about
change: Entrepreneur
26.Responsible for corrective action when organization faces important, un- expected disturbances:
Disturbance handler
27.Makes or approves significant organizational decisions: Resource allocator
28.Responsible for representing the organization at major negotiations: Ne- gotiator
, MGMT 340 | Exam #1 (Chapters
1-8)
29.What are the three essential management skills according to Katz?: Tech- nical, human,
conceptual
30.The ability to apply specialized knowledge or expertise: Technical skills
31.The ability to work with, understand, and motivate other people, both individually and in
groups: Human skills
32.The mental ability to analyze and diagnose complex situations: Conceptual skills
33.A field of study that investigates the impact that individuals, groups, and structure have on
behavior within organizations, for the purpose of applying such knowledge toward improving an
organization's effectiveness: Organiza- tional behavior
34.gut feelings, individual observation, and common sense: Intuition
35.What are the four behavioral sciences that contribute to organizational behavior: psychology,
social psychology, sociology, anthropology
36.The science that seeks to measure, explain, and sometimes change the behavior of humans
and other animals: Psychology
37.the study of people in relation to their fellow human behings: Sociology
38.An area within psychology that blends concepts from psychology and sociology and that
focuses on the influence of people on one another: Social psychology
39.The study of societies to learn about human beings and their activities: -
1-8)
1. the degree to which a job requires a variety of different activities: Skill variety
2. The degree to which the job requires completion of a whole and identifiable piece of work (from
beginning to end): task identity
3. The degree to which the job has a substantial impact on the lives or work of other people: task
significance
4. The degree to which the job provides substantial freedom and discretion to the individual in
scheduling the work and in determining the procedures to be used in carrying it out: Autonomy
5. The degree to which carrying out the work activities required by a job results in the individual
obtaining direct and clear information about the effectiveness of his or her performance: Feedback
6. What are the 5 elements included in the Job Design Theory?: skill variety, task identity, task
significance, autonomy, feedback
7. Employees do their work at home at least two days a week on a computer that is linked to their
office: Telecommuting
8. Employees work out if their home on a relatively permanent basis: The virtual office
9. What are the four functions of management?: Planning, organizing, leading, controlling
10.List the three managerial activities: Make decisions, allocate resources, direct activities of
, MGMT 340 | Exam #1 (Chapters
1-8)
others to attain goals
11.A process that includes defining goals, establishing strategy, and develop- ing plans to
coordinate activities: planning
12.Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who
reports to whom, and where decisions are to be made: Organizing
13.A function that includes motivating employees, directing others, selecting the most effective
communication channels, and resolving conflicts: Leading
14.Monitoring activities to ensure they are being accomplished as planned and correcting any
significant deviations: Controlling
15.What are the three types of managerial roles according to Minztberg's Managerial roles:
interpersonal, informational, decisional
16.What are the three interpersonal managerial roles according to Mintzberg?:
figurehead, leader, liaison
17.Symbolic head, required to perform a number of routine duties of a legal or social nature:
Figurehead
18.Responsible for the motivation and direction of employees: Leader
19.Maintains a network of outside contacts who provide favors and informa- tion: Liaison
, MGMT 340 | Exam #1 (Chapters
1-8)
20.What are the three informational managerial roles according to Mintzberg?:
monitor, disseminator, spokesperson
21.Receives a wide variety of information; serves as nerve center of internal and external
information of the organization: Monitor
22.Transmits information received from outsiders or from other employees to members of the
organization: Disseminator
23.Transmits information to outsiders on organization's plans, policies, ac- tions, and results;
serves as expert on organization's industry: Spokesperson
24.What are the four decisional managerial roles according to Mintzberg?: -
entrepreneur, disturbance handler, resource allocator, negotiator
25.Searches organization and its environment for opportunities and initiates projects to bring about
change: Entrepreneur
26.Responsible for corrective action when organization faces important, un- expected disturbances:
Disturbance handler
27.Makes or approves significant organizational decisions: Resource allocator
28.Responsible for representing the organization at major negotiations: Ne- gotiator
, MGMT 340 | Exam #1 (Chapters
1-8)
29.What are the three essential management skills according to Katz?: Tech- nical, human,
conceptual
30.The ability to apply specialized knowledge or expertise: Technical skills
31.The ability to work with, understand, and motivate other people, both individually and in
groups: Human skills
32.The mental ability to analyze and diagnose complex situations: Conceptual skills
33.A field of study that investigates the impact that individuals, groups, and structure have on
behavior within organizations, for the purpose of applying such knowledge toward improving an
organization's effectiveness: Organiza- tional behavior
34.gut feelings, individual observation, and common sense: Intuition
35.What are the four behavioral sciences that contribute to organizational behavior: psychology,
social psychology, sociology, anthropology
36.The science that seeks to measure, explain, and sometimes change the behavior of humans
and other animals: Psychology
37.the study of people in relation to their fellow human behings: Sociology
38.An area within psychology that blends concepts from psychology and sociology and that
focuses on the influence of people on one another: Social psychology
39.The study of societies to learn about human beings and their activities: -
