MANA 3319 Test #2
Task Enabling - answer Helping/facilitating another person's successful performance
The outcome of supportive communication - answer The message is delivered
accurately, and relationships are enhanced.
Coaching as opposed to counseling - answer “Let’s plan some time tomorrow for me to
walk you through the audit process. I think I can help you see where you are making
mistakes."
Managers help employees by addressing problems involving employee attitudes. When
managers do this, what is it called?
A) Coaching
B) Counseling
C) Empowerment
D) Discipline – answer B
What are two major problems that result when principles of supportive communication
are not followed while coaching or counseling subordinates?
A) The person shows anger, aggression, competitiveness, and avoidance, and the
person dislikes the one sending the message.
B) The person feels put down, ineffectual, or insignificant, and the person is not
trustworthy.
C) The person feels put down, ineffectual, or insignificant, and the person shows anger,
aggression, competitiveness, and avoidance.
D) The person is not trustworthy, and the person dislikes the one sending the message.
- answerC
The steps to descriptive communication are (1) objectively describe your observation,
(2) describe your reaction to the behavior, (3) suggest a more acceptable alternative. -
answertrue
Someone having a tendency to finish someone' else's sentences' practices what type of
communication? - answerinvalidating
A communication (global communication) that cuts off a dialogue is useless because it
denies_____? - answeralternatives
Encouraging facial expressions and comments exemplify what type of response? -
answerreflecting
, Sometimes evaluative statements are necessary. Some of which are most likely to
cause defensiveness. - answertrue ?
A negative view of "personal power" in contrast to an achievement-based
characteristic_______? - answerpower corrupts
What should subordinates perceive about their boss to feel a higher status in the
organization and to feel higher morale? The boss has considerable _____? -
answerclout
Which characteristics are important sources of personal power?
A) Flexibility
B) Criticality
C) Relevance
D) Knowledge - answerD
If a person desires to move up in the general management hierarchy, what should
he/she build?
A) Become a specialist
B) Develop a niche
C) Become a specialist while developing a niche
D) Build a broad knowledge base - answerD
Which best describes a manager with personal attraction as a power base?
A) Possesses personality characteristics that are remarkable to co-workers
B) Is friends with specific co-workers
C) Is knowledgeable so that people try to be his or her friend
D) Acts congruently with the organizational value system - answerA
A fast-food company does not promote anyone to manager unless he or she started at
the beginning, flipping burgers. This is an example of a company promoting which type
of power?
A) Relevance power
B) Visibility power
C) Legitimacy power
D) Effort power
E) Attraction power - answerC
If you would like to expand your power base horizontally, what could you do?
A) Have lunch with co-workers in your department every day
B) Have lunch with workers from other departments
C) Focus on increasing your power through the formal organizational powers
D) Do an excellent job on all your assignments - answerB
If you want to increase your power by having information routed through your position
and by increasing the technical sophistication of your work, what have you increased?
Task Enabling - answer Helping/facilitating another person's successful performance
The outcome of supportive communication - answer The message is delivered
accurately, and relationships are enhanced.
Coaching as opposed to counseling - answer “Let’s plan some time tomorrow for me to
walk you through the audit process. I think I can help you see where you are making
mistakes."
Managers help employees by addressing problems involving employee attitudes. When
managers do this, what is it called?
A) Coaching
B) Counseling
C) Empowerment
D) Discipline – answer B
What are two major problems that result when principles of supportive communication
are not followed while coaching or counseling subordinates?
A) The person shows anger, aggression, competitiveness, and avoidance, and the
person dislikes the one sending the message.
B) The person feels put down, ineffectual, or insignificant, and the person is not
trustworthy.
C) The person feels put down, ineffectual, or insignificant, and the person shows anger,
aggression, competitiveness, and avoidance.
D) The person is not trustworthy, and the person dislikes the one sending the message.
- answerC
The steps to descriptive communication are (1) objectively describe your observation,
(2) describe your reaction to the behavior, (3) suggest a more acceptable alternative. -
answertrue
Someone having a tendency to finish someone' else's sentences' practices what type of
communication? - answerinvalidating
A communication (global communication) that cuts off a dialogue is useless because it
denies_____? - answeralternatives
Encouraging facial expressions and comments exemplify what type of response? -
answerreflecting
, Sometimes evaluative statements are necessary. Some of which are most likely to
cause defensiveness. - answertrue ?
A negative view of "personal power" in contrast to an achievement-based
characteristic_______? - answerpower corrupts
What should subordinates perceive about their boss to feel a higher status in the
organization and to feel higher morale? The boss has considerable _____? -
answerclout
Which characteristics are important sources of personal power?
A) Flexibility
B) Criticality
C) Relevance
D) Knowledge - answerD
If a person desires to move up in the general management hierarchy, what should
he/she build?
A) Become a specialist
B) Develop a niche
C) Become a specialist while developing a niche
D) Build a broad knowledge base - answerD
Which best describes a manager with personal attraction as a power base?
A) Possesses personality characteristics that are remarkable to co-workers
B) Is friends with specific co-workers
C) Is knowledgeable so that people try to be his or her friend
D) Acts congruently with the organizational value system - answerA
A fast-food company does not promote anyone to manager unless he or she started at
the beginning, flipping burgers. This is an example of a company promoting which type
of power?
A) Relevance power
B) Visibility power
C) Legitimacy power
D) Effort power
E) Attraction power - answerC
If you would like to expand your power base horizontally, what could you do?
A) Have lunch with co-workers in your department every day
B) Have lunch with workers from other departments
C) Focus on increasing your power through the formal organizational powers
D) Do an excellent job on all your assignments - answerB
If you want to increase your power by having information routed through your position
and by increasing the technical sophistication of your work, what have you increased?
