MANA 5320 FINAL EXAM
How many steps of delegation are there and what are those steps? - answer There are
3 parts to delegation. 1) Assign the work, organize, divide up and assign the work; 2)
Give authority, grant authority to do the work (including resources); 3) Responsibility,
hold the person responsible for the delegated the task.
When can a manager fail at delegation (at what stage)? - answer Managers can fail at
any stage but often between stage one and two. Managers fail to trust that the work will
be done as the manager expects it to be done. They may fail to grant the full authority to
complete the task.
Be able to identify if and how a manager may fail in their delegation duties. -
answerReluctant to delegate because of a fear of failure, they may think others will not
see the value in the delegated task, they fear another person may not do as good of a
job, focused on doing small tasks to avoid larger responsibilities.
What are interpersonal skills? - answerOften termed "soft skills," "people skills," or
"people skills," are traits and abilities that facilitate communication and interaction with
others. They play a crucial role in fostering positive relationships, working
collaboratively, and effectively navigating social situations. Interpersonal skills are
invaluable across many professional fields, especially in roles that require working
closely with others, such as nursing or project management.
Examples of interpersonal skills. - answerCommunication Skills:
Effective Communication: The ability to convey information clearly and understand
others, both verbally and non-verbally.
Verbal communication: Ability to articulate thoughts, ideas, or feelings through spoken
words.
Non-verbal communication: Ability to convey information to another using body
language.
Active Listening: Focusing completely on the speaker, understanding the message,
asking clarifying questions, and providing feedback.
Emotional Intelligence: The ability for a person to recognize and manage one's
emotions and the emotions of others.
Self-awareness and Self-regulation.
Empathy: Understanding and sharing the feelings of another, which helps in building
deeper connections.
How do interpersonal skills assist employees in the workplace? - answerBuilding blocks
of a healthy and productive workplace environment. Improve ability to build
relationships.
, What are the strategies that can be used to improve your interpersonal skills? -
answerImprove active listening skills, improve communication skills (be clear and
concise), increase emotional intelligence. Takes practice and time to improve.
What are some of the techniques managers can use when receiving feedback? -
answerSituation-Behavior-Impact Model (SBI) can be useful when giving feedback and
when receiving feedback use the active listening skills and ask clarifying questions to
better understand the issues.
What are the various conflict resolution styles? - answerSmoothing: Manager prioritizes
maintaining harmony & relationships even against their own concerns. Relying too
much on this can lead to unresolved conflict.; Withdrawal: Manager withdraws and
avoids conflict and does not strive to meet a mutually agreed resolution. Can lead to
apparent unresolved issues and no growth; Compromise: Both parties agree to a
resolution and seek to balance both sides; Confrontation: Focuses on mutually
beneficial outcome and best outcome for both parties. Best approach to conflict
management but not always possible to use this style; and Forcing: Person asserts their
position without regard for the other person. Can lead to resentment and damage
relationship.
What is the group of people called that have a set of socially aversive personality traits
that often have negative implications for interpersonal relationships and society more
generally? - answerDark personalities
What are the types of dark personalities? - answerNarcissism, Sadism, Psychopathy,
Machiavellianism
What are the defining characteristics of each dark personality type? - answerNarcissism
(Elizabeth Holmes) - This is characterized by grandiosity, entitlement, dominance, and
superiority. Narcissistic individuals often have a strong need for admiration and lack
empathy for others. They believe they're special or unique and may become easily
offended by perceived slights.; Sadism (Leona Hemsley ) - Sadistic individuals derive
pleasure from inflicting pain, humiliation, or harm on others. This goes beyond the Dark
Triad to include individuals who intentionally cause harm for personal enjoyment. Can
range from mild to moderate behaviors. Can display behaviors or bullying or
manipulation; Psychopathy (Ted Bundy) - This trait is characterized by a lack of
remorse or empathy, impulsivity, antisocial behavior, and superficial charm. Individuals
with psychopathic traits might also be deceitful and have a diminished capacity for guilt
(hallmark sign).; Machiavellianism (Steve Jobs) - Named after the political strategist
Niccolò Machiavelli, individuals with this trait tend to be manipulative, strategic in their
approach to relationships, and have a pragmatic morality where ends justify means.
They often exploit others for their own gain. Highly manipulative and have moral
flexibility to help them advance their goals. Very strategic and calculating to reach goals.
Emotionally detached.
How many steps of delegation are there and what are those steps? - answer There are
3 parts to delegation. 1) Assign the work, organize, divide up and assign the work; 2)
Give authority, grant authority to do the work (including resources); 3) Responsibility,
hold the person responsible for the delegated the task.
When can a manager fail at delegation (at what stage)? - answer Managers can fail at
any stage but often between stage one and two. Managers fail to trust that the work will
be done as the manager expects it to be done. They may fail to grant the full authority to
complete the task.
Be able to identify if and how a manager may fail in their delegation duties. -
answerReluctant to delegate because of a fear of failure, they may think others will not
see the value in the delegated task, they fear another person may not do as good of a
job, focused on doing small tasks to avoid larger responsibilities.
What are interpersonal skills? - answerOften termed "soft skills," "people skills," or
"people skills," are traits and abilities that facilitate communication and interaction with
others. They play a crucial role in fostering positive relationships, working
collaboratively, and effectively navigating social situations. Interpersonal skills are
invaluable across many professional fields, especially in roles that require working
closely with others, such as nursing or project management.
Examples of interpersonal skills. - answerCommunication Skills:
Effective Communication: The ability to convey information clearly and understand
others, both verbally and non-verbally.
Verbal communication: Ability to articulate thoughts, ideas, or feelings through spoken
words.
Non-verbal communication: Ability to convey information to another using body
language.
Active Listening: Focusing completely on the speaker, understanding the message,
asking clarifying questions, and providing feedback.
Emotional Intelligence: The ability for a person to recognize and manage one's
emotions and the emotions of others.
Self-awareness and Self-regulation.
Empathy: Understanding and sharing the feelings of another, which helps in building
deeper connections.
How do interpersonal skills assist employees in the workplace? - answerBuilding blocks
of a healthy and productive workplace environment. Improve ability to build
relationships.
, What are the strategies that can be used to improve your interpersonal skills? -
answerImprove active listening skills, improve communication skills (be clear and
concise), increase emotional intelligence. Takes practice and time to improve.
What are some of the techniques managers can use when receiving feedback? -
answerSituation-Behavior-Impact Model (SBI) can be useful when giving feedback and
when receiving feedback use the active listening skills and ask clarifying questions to
better understand the issues.
What are the various conflict resolution styles? - answerSmoothing: Manager prioritizes
maintaining harmony & relationships even against their own concerns. Relying too
much on this can lead to unresolved conflict.; Withdrawal: Manager withdraws and
avoids conflict and does not strive to meet a mutually agreed resolution. Can lead to
apparent unresolved issues and no growth; Compromise: Both parties agree to a
resolution and seek to balance both sides; Confrontation: Focuses on mutually
beneficial outcome and best outcome for both parties. Best approach to conflict
management but not always possible to use this style; and Forcing: Person asserts their
position without regard for the other person. Can lead to resentment and damage
relationship.
What is the group of people called that have a set of socially aversive personality traits
that often have negative implications for interpersonal relationships and society more
generally? - answerDark personalities
What are the types of dark personalities? - answerNarcissism, Sadism, Psychopathy,
Machiavellianism
What are the defining characteristics of each dark personality type? - answerNarcissism
(Elizabeth Holmes) - This is characterized by grandiosity, entitlement, dominance, and
superiority. Narcissistic individuals often have a strong need for admiration and lack
empathy for others. They believe they're special or unique and may become easily
offended by perceived slights.; Sadism (Leona Hemsley ) - Sadistic individuals derive
pleasure from inflicting pain, humiliation, or harm on others. This goes beyond the Dark
Triad to include individuals who intentionally cause harm for personal enjoyment. Can
range from mild to moderate behaviors. Can display behaviors or bullying or
manipulation; Psychopathy (Ted Bundy) - This trait is characterized by a lack of
remorse or empathy, impulsivity, antisocial behavior, and superficial charm. Individuals
with psychopathic traits might also be deceitful and have a diminished capacity for guilt
(hallmark sign).; Machiavellianism (Steve Jobs) - Named after the political strategist
Niccolò Machiavelli, individuals with this trait tend to be manipulative, strategic in their
approach to relationships, and have a pragmatic morality where ends justify means.
They often exploit others for their own gain. Highly manipulative and have moral
flexibility to help them advance their goals. Very strategic and calculating to reach goals.
Emotionally detached.
