MANA Exam 4
Functional conflict - answera healthy, constructive disagreement between two or more
people. it results in new ideas, learning, and growth between individuals. It leads to
improvement in work relationship, and innovation for the organization.
dysfunctional conflict - answer unhealthy, destructive argument.
Drains your energy
origin is often emotional or behavioral
leads to aggressive acts or retaliation
losses may extend any potential gain from the situation
positives consequences of conflicts - answer leads to new ideas
promotes organizational vitality
negative consequences of conflicts - answer breaks down group cohesion
diverts energy from work
structural factors (conflict) - answer How conflict arises because of how things are
organized in the organization.
specialization
interdependence
common resources
goal differences
authority relationships
status inconsistencies
jurisdictional ambiguities (when no one knows their roles, you go to ten different people
and they each tell you to go one of the ten people)
personal factors (conflict) - answerskill and ability
personality
perception
values and ethics
emotions
communication barriers
cultural differences
intragroup conflict - answeroccurs within a group or team
intergroup conflict - answeroccurs between groups or teams
interorganizational conflict - answerbetween two or more organizations
, interrole conflict - answer-Occurs when a person experiences conflict among the
multiple roles in his or her life
-Work-home conflict
intrarole conflict - answer-Occurs within a single role
-Arises when a person receives conflicting messages from role senders about how to
perform a certain role
person-role conflict - answerOccurs when the expected behaviors of an individual clash
with his or her personal values
Managing Intrapersonal Conflict - answerfind out about the values of the organization
when seeking out a job
perform role analysis to clarify the expectation of the parties in the relationship
develop political skills to buffer the negative effects of stress
benefit of intragroup competition - answerprevents groupthink
Equal vs. Equal Power Relationship - answerbehavioral tendencies and problems:
-tend to compete with each other
-convert fighting for positions
-constant friction in border areas
Equal vs. Equal Power Relationship Intervention - answerdefining demarcation lines
improving coordination procedures
integrating units
teaching negotiating skills
clarifying common interest
activating central authority
high vs. low behavioral tendencies - answercontrol vs. autonomy:
-resistance to change
-motivation problems
high vs. low behavioral interventions - answerbureaucratizing power through finals
high vs. middle vs. low - answerrole conflict, role ambiguity, stress:
-concessions, double talk, and use of sanctions and rewards to strengthen the position
high vs. middle vs. low intervention - answerimproving communication
clarifying task
horizonalization, vertical task expansion
teaching power strategies
fixation - answerkeeping up a dysfunctional behavioral that won't solve the problem
Functional conflict - answera healthy, constructive disagreement between two or more
people. it results in new ideas, learning, and growth between individuals. It leads to
improvement in work relationship, and innovation for the organization.
dysfunctional conflict - answer unhealthy, destructive argument.
Drains your energy
origin is often emotional or behavioral
leads to aggressive acts or retaliation
losses may extend any potential gain from the situation
positives consequences of conflicts - answer leads to new ideas
promotes organizational vitality
negative consequences of conflicts - answer breaks down group cohesion
diverts energy from work
structural factors (conflict) - answer How conflict arises because of how things are
organized in the organization.
specialization
interdependence
common resources
goal differences
authority relationships
status inconsistencies
jurisdictional ambiguities (when no one knows their roles, you go to ten different people
and they each tell you to go one of the ten people)
personal factors (conflict) - answerskill and ability
personality
perception
values and ethics
emotions
communication barriers
cultural differences
intragroup conflict - answeroccurs within a group or team
intergroup conflict - answeroccurs between groups or teams
interorganizational conflict - answerbetween two or more organizations
, interrole conflict - answer-Occurs when a person experiences conflict among the
multiple roles in his or her life
-Work-home conflict
intrarole conflict - answer-Occurs within a single role
-Arises when a person receives conflicting messages from role senders about how to
perform a certain role
person-role conflict - answerOccurs when the expected behaviors of an individual clash
with his or her personal values
Managing Intrapersonal Conflict - answerfind out about the values of the organization
when seeking out a job
perform role analysis to clarify the expectation of the parties in the relationship
develop political skills to buffer the negative effects of stress
benefit of intragroup competition - answerprevents groupthink
Equal vs. Equal Power Relationship - answerbehavioral tendencies and problems:
-tend to compete with each other
-convert fighting for positions
-constant friction in border areas
Equal vs. Equal Power Relationship Intervention - answerdefining demarcation lines
improving coordination procedures
integrating units
teaching negotiating skills
clarifying common interest
activating central authority
high vs. low behavioral tendencies - answercontrol vs. autonomy:
-resistance to change
-motivation problems
high vs. low behavioral interventions - answerbureaucratizing power through finals
high vs. middle vs. low - answerrole conflict, role ambiguity, stress:
-concessions, double talk, and use of sanctions and rewards to strengthen the position
high vs. middle vs. low intervention - answerimproving communication
clarifying task
horizonalization, vertical task expansion
teaching power strategies
fixation - answerkeeping up a dysfunctional behavioral that won't solve the problem
