UNIQLO EXAM WITH 100% CORRECT
ANSWERS
Tidiness flow - Answer- 1. eliminate D-rank sections first at all times
2. prioritize the easy-to-access, eye-level shelves of popular items
3. avoid standing in front of the name fixture for long periods of time. make sure to move
around your whole area
Associate's job - Answer- morning/evening team talk.
checkout.
fitting rooms.
tidy.
alterations.
cleaning.
replenishment.
Global one - Answer- every component of our organization functioning seamlessly as
one entity
Business leader mindset - Answer- 1. respond to customer demands
2. achieve company results
3. solve company problems
EACH PERSON THINKS INDEPENDENTLY AND ACTS ON HIS/HER OWN
3 Responsibilities of store managers - Answer- 1. customer satisfaction
2. maximization of sales and profits
3. Staff development
3 sources of satisfaction - Answer- products, store, staff
hbkk - Answer- the store plan.
update selling items . . .
sales plan . . .
top 60 --> perfect SKU, location, sales
Division breakdowns - Answer- 11 = boys
12 = girls
18 = baby
21-31 = F/M outerwear
22-32 = F/M bottoms
, 23-33 = F/M shirts
24-34 = F/M cut & sewn
25-35 = F/M knit
26-36 = F/M accessories
27-37 = F/M inner wear
28-38 = F/M lounge wear
29 = F dresses
what do loss and prevention call suspects? - Answer- stars
what is an "action plan" - Answer- the directives on a weekly basis. Every Monday
DAP - Answer- Daily action plan
the 6 basic policy - Answer- 1. friendly service
2. courtesy
3. cleanliness
4. Fast & lively
5. 0-Zero
6. customers always come first
the 3 promise - Answer- 1. keep the sales floor clean
2. prevent stock shortages of advertised items
3. accept produce returns and exchanges within 60 days or purchase
the 6 standard phrase - Answer- 1. hello, how are you today?
2. yes, of course
3. one moment please
4. thank you for waiting
5. thank you very much
6. we hope to see you soon
2020 goal - Answer- to be the #1 digital-powered apparel retailer by . . .
1. expand growth in international markets
2. expand online sales
3. consolidate GU's position as FR's second pillar alongside UNIQLO
what is LifeWear? - Answer- apparels that embeds the Japanese values of simplicity,
quality, and longevity.
Based on needs not wants
Zen-in Keiei - Answer- Each and very employee in the company has a business mindset
division advisor - Answer- create action plan, report on certain items . . . how they're
doing . . . analyzes . . .
ANSWERS
Tidiness flow - Answer- 1. eliminate D-rank sections first at all times
2. prioritize the easy-to-access, eye-level shelves of popular items
3. avoid standing in front of the name fixture for long periods of time. make sure to move
around your whole area
Associate's job - Answer- morning/evening team talk.
checkout.
fitting rooms.
tidy.
alterations.
cleaning.
replenishment.
Global one - Answer- every component of our organization functioning seamlessly as
one entity
Business leader mindset - Answer- 1. respond to customer demands
2. achieve company results
3. solve company problems
EACH PERSON THINKS INDEPENDENTLY AND ACTS ON HIS/HER OWN
3 Responsibilities of store managers - Answer- 1. customer satisfaction
2. maximization of sales and profits
3. Staff development
3 sources of satisfaction - Answer- products, store, staff
hbkk - Answer- the store plan.
update selling items . . .
sales plan . . .
top 60 --> perfect SKU, location, sales
Division breakdowns - Answer- 11 = boys
12 = girls
18 = baby
21-31 = F/M outerwear
22-32 = F/M bottoms
, 23-33 = F/M shirts
24-34 = F/M cut & sewn
25-35 = F/M knit
26-36 = F/M accessories
27-37 = F/M inner wear
28-38 = F/M lounge wear
29 = F dresses
what do loss and prevention call suspects? - Answer- stars
what is an "action plan" - Answer- the directives on a weekly basis. Every Monday
DAP - Answer- Daily action plan
the 6 basic policy - Answer- 1. friendly service
2. courtesy
3. cleanliness
4. Fast & lively
5. 0-Zero
6. customers always come first
the 3 promise - Answer- 1. keep the sales floor clean
2. prevent stock shortages of advertised items
3. accept produce returns and exchanges within 60 days or purchase
the 6 standard phrase - Answer- 1. hello, how are you today?
2. yes, of course
3. one moment please
4. thank you for waiting
5. thank you very much
6. we hope to see you soon
2020 goal - Answer- to be the #1 digital-powered apparel retailer by . . .
1. expand growth in international markets
2. expand online sales
3. consolidate GU's position as FR's second pillar alongside UNIQLO
what is LifeWear? - Answer- apparels that embeds the Japanese values of simplicity,
quality, and longevity.
Based on needs not wants
Zen-in Keiei - Answer- Each and very employee in the company has a business mindset
division advisor - Answer- create action plan, report on certain items . . . how they're
doing . . . analyzes . . .
