CH. 1: LIFE SKILLS (FOUNDATIONS)
EXAM QUESTIONS AND ANSWERS
What is an example of a life skill? -ANSSeeing products through to completion.
What is an important life skill? -ANSLearning how to take care of your finances.
Good life skills help you to achieve your _____________ best. -ANSpersonal
What is an example of visualizing success? -ANSPicturing yourself working competently
with clients in your dream shop.
___________ can be a roadblock to success, whereas learning from your mistakes can
help you achieve success. -ANSPerfectionism
Build self-esteem -ANSRead positive affirmations
Visualize suceess -ANSImagine already working and being successful
Respect others -ANSExercise good manners at all times
Be kind to yourself -ANSEliminate self-criticism
Practice new behaviors -ANSSpeak with confidence, stand tall, and use proper
grammar
Criticism blocks the creative mind from exploring ideas and discovering solutions, so be
sure to _______________. -ANSbe positive
What can you do to enhance your creativity? -ANSimprove your vocabulary
While taking notes, using key words or phrases helps to identify
___________________. -ANSmain points
If you are having a conflict at home, but know that once you get to work, you should put
that aside to get the job done, you are showing a sense of ____________________. -
ANSwork-life balance
Which is an example of a short-term goal? -ANSTrimming five minutes off of the time it
takes you to complete a service.
What are the two types of goals? -ANSshort term and long term
, What can help you to decide what you want out of life? -ANSgoal setting
Which is an example of a long-term goal? -ANSearning a master's degree
By ____________ your goals, you will see where you need to focus your attention. -
ANSplotting
Organization -ANSCategorizes information into smaller segments to make it more
manageable.
Repetition -ANSCreates a firmer grasp on information, whether done in your head, out
loud, written down, or practiced hands-on.
Acronyms -ANSIs created using the first letters in a series of words.
Mind mapping -ANSIs used to create a visual representation of thoughts, ideas, or class
notes.
Note taking -ANSWorks off of cues, such as if a speaker writes something on the board.
__________ will help the tone of your voice. -ANSSmiling
The ability to deliver truthful, even sometimes critical or difficult messages in a kind way
is known as __________________. -ANSDiplomacy
To be ___________ means to be compassionate and responsive to other people. -
ANSSensitive
Displaying self-control and maturity is an indicator for which positives characteristic? -
ANSEmotional stability
Nancy has a fight with her daughter before going to work; she relives the entire fight
with her first client on the morning. What is Nancy demonstrating? -ANSHer lack of
discretion by sharing a personal issues with a client.
_________________ is based on inner strength and begins with trusting your ability to
achieve set goals. -ANSSelf-esteem
Mnemonic -ANSMemorization device that helps a person recall information
Game plan -ANSConscious act of planning your life, instead of just letting things
happen
Goal setting -ANSIdentifying long and short term objectives to help you decide what you
want out of life
EXAM QUESTIONS AND ANSWERS
What is an example of a life skill? -ANSSeeing products through to completion.
What is an important life skill? -ANSLearning how to take care of your finances.
Good life skills help you to achieve your _____________ best. -ANSpersonal
What is an example of visualizing success? -ANSPicturing yourself working competently
with clients in your dream shop.
___________ can be a roadblock to success, whereas learning from your mistakes can
help you achieve success. -ANSPerfectionism
Build self-esteem -ANSRead positive affirmations
Visualize suceess -ANSImagine already working and being successful
Respect others -ANSExercise good manners at all times
Be kind to yourself -ANSEliminate self-criticism
Practice new behaviors -ANSSpeak with confidence, stand tall, and use proper
grammar
Criticism blocks the creative mind from exploring ideas and discovering solutions, so be
sure to _______________. -ANSbe positive
What can you do to enhance your creativity? -ANSimprove your vocabulary
While taking notes, using key words or phrases helps to identify
___________________. -ANSmain points
If you are having a conflict at home, but know that once you get to work, you should put
that aside to get the job done, you are showing a sense of ____________________. -
ANSwork-life balance
Which is an example of a short-term goal? -ANSTrimming five minutes off of the time it
takes you to complete a service.
What are the two types of goals? -ANSshort term and long term
, What can help you to decide what you want out of life? -ANSgoal setting
Which is an example of a long-term goal? -ANSearning a master's degree
By ____________ your goals, you will see where you need to focus your attention. -
ANSplotting
Organization -ANSCategorizes information into smaller segments to make it more
manageable.
Repetition -ANSCreates a firmer grasp on information, whether done in your head, out
loud, written down, or practiced hands-on.
Acronyms -ANSIs created using the first letters in a series of words.
Mind mapping -ANSIs used to create a visual representation of thoughts, ideas, or class
notes.
Note taking -ANSWorks off of cues, such as if a speaker writes something on the board.
__________ will help the tone of your voice. -ANSSmiling
The ability to deliver truthful, even sometimes critical or difficult messages in a kind way
is known as __________________. -ANSDiplomacy
To be ___________ means to be compassionate and responsive to other people. -
ANSSensitive
Displaying self-control and maturity is an indicator for which positives characteristic? -
ANSEmotional stability
Nancy has a fight with her daughter before going to work; she relives the entire fight
with her first client on the morning. What is Nancy demonstrating? -ANSHer lack of
discretion by sharing a personal issues with a client.
_________________ is based on inner strength and begins with trusting your ability to
achieve set goals. -ANSSelf-esteem
Mnemonic -ANSMemorization device that helps a person recall information
Game plan -ANSConscious act of planning your life, instead of just letting things
happen
Goal setting -ANSIdentifying long and short term objectives to help you decide what you
want out of life
