Salesforce Certified Business Analyst Exam Preparation
SALESFORCE CERTIFIED BUSINESS ANALYST EXAM PREPARATION FOR
2025/2026 COMPLETE 200 QUESTIONS AND CORRECT ANSWERS
|ALREADY GRADED A+||BRAND NEW!!
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate
unnecessary steps and cut costs. A business analyst (BA) will give a presentation to
executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases
Answer: A
Northern Trail Outfitters is starting a project to implement Service Cloud for the
customer service department. Which activity should be handled by a business
analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality.
Answer: C
A business analyst has been tasked with leading prototype efforts for a Salesforce
project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution
Answer: B
1|Page
, Salesforce Certified Business Analyst Exam Preparation
A new business analyst (BA) wants to follow the correct order of phases in the
implementation lifecycle on a Salesforce project. How should the BA approach the
project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver
Answer: B
A business analyst is using storytelling to communicate the vision for a Salesforce
solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution
to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and pain
points in their business
challenges.
B. Give a perspective from a relatable persona that shows the development team
can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges.
Answer: B
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants
to increase the
overall security of its Sales Cloud instance. NTO has previously implemented a
complex security solution with organization wide defaults, criteria-based sharing
rules, and dozens of user profiles.
NTO has asked a business analyst for recommendations on how to proceed. Which
2|Page
, Salesforce Certified Business Analyst Exam Preparation
aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime
Answer: A
Cloud Kicks (CK) has expressed concerns about the distribution process for a new
line of shoes, because the company consistently misses its targeted delivery dates.
CK asks the business analyst
(BA) to uncover the issue and propose a business solution.
What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
C. Shadow an operations team member at the CK distribution facility.
Answer: C
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to
track the clothing it manufactures and sells. As a part of this project, NTO wants to
implement several features which will
also improve how its inventory is restocked. In order to manage the discovery
phase of the project, the project team plans to hire a business analyst
.
What should a BA do to be successful during the first phase of the project?
A. Elicit requirements, build automation, and deploy a solution,
B. Architect a solution, configure a sandbox, and build a proof of concept.
C. Elicit requirements, create flows and process diagrams, and understand
business analytics.
Answer: C
3|Page
, Salesforce Certified Business Analyst Exam Preparation
At Cloud Kicks (CK), the marketing director's management style is results-driven.
CK uses scrum methodology when developing improvements to its Salesforce org.
The director requests urgent
enhancements in the middle of a sprint that require changes by the development
team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
A. Focus on the agreed upon deliverables instead of the new requests to prevent
overallocation of resources.
B. Ask the project manager for an additional resource to implement the new
requests.
C. Interpret the requests as guidelines to be used when determining priorities for
the upcoming release.
Answer: C
Universal Containers just rolled out a new sales methodology and process. A
month after the initial training, the manager has noticed some reps have a large
number of overdue tasks. The manager is unsure if it's a learning curve or a
system issue and has asked the business analyst (BA) to determine the cause and
recommend a solution.
Which method should the BA use to start collecting data?
A. Brainstorming and prototyping
B. Observation and interviewing
C. focus groups and workshops
Answer: B
The Service Center at Universal Containers (UC) uses Service Cloud and Experience
Cloud to manage its customer case lifecycle. UC wants to limit the number of
interactions a customer has during the
lifecycle. The project leader has asked the business analyst (BA) to visually
illustrate the lifecycle. Which document should the BA create?
4|Page
SALESFORCE CERTIFIED BUSINESS ANALYST EXAM PREPARATION FOR
2025/2026 COMPLETE 200 QUESTIONS AND CORRECT ANSWERS
|ALREADY GRADED A+||BRAND NEW!!
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate
unnecessary steps and cut costs. A business analyst (BA) will give a presentation to
executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases
Answer: A
Northern Trail Outfitters is starting a project to implement Service Cloud for the
customer service department. Which activity should be handled by a business
analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality.
Answer: C
A business analyst has been tasked with leading prototype efforts for a Salesforce
project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution
Answer: B
1|Page
, Salesforce Certified Business Analyst Exam Preparation
A new business analyst (BA) wants to follow the correct order of phases in the
implementation lifecycle on a Salesforce project. How should the BA approach the
project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver
Answer: B
A business analyst is using storytelling to communicate the vision for a Salesforce
solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution
to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and pain
points in their business
challenges.
B. Give a perspective from a relatable persona that shows the development team
can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges.
Answer: B
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants
to increase the
overall security of its Sales Cloud instance. NTO has previously implemented a
complex security solution with organization wide defaults, criteria-based sharing
rules, and dozens of user profiles.
NTO has asked a business analyst for recommendations on how to proceed. Which
2|Page
, Salesforce Certified Business Analyst Exam Preparation
aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime
Answer: A
Cloud Kicks (CK) has expressed concerns about the distribution process for a new
line of shoes, because the company consistently misses its targeted delivery dates.
CK asks the business analyst
(BA) to uncover the issue and propose a business solution.
What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
C. Shadow an operations team member at the CK distribution facility.
Answer: C
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to
track the clothing it manufactures and sells. As a part of this project, NTO wants to
implement several features which will
also improve how its inventory is restocked. In order to manage the discovery
phase of the project, the project team plans to hire a business analyst
.
What should a BA do to be successful during the first phase of the project?
A. Elicit requirements, build automation, and deploy a solution,
B. Architect a solution, configure a sandbox, and build a proof of concept.
C. Elicit requirements, create flows and process diagrams, and understand
business analytics.
Answer: C
3|Page
, Salesforce Certified Business Analyst Exam Preparation
At Cloud Kicks (CK), the marketing director's management style is results-driven.
CK uses scrum methodology when developing improvements to its Salesforce org.
The director requests urgent
enhancements in the middle of a sprint that require changes by the development
team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
A. Focus on the agreed upon deliverables instead of the new requests to prevent
overallocation of resources.
B. Ask the project manager for an additional resource to implement the new
requests.
C. Interpret the requests as guidelines to be used when determining priorities for
the upcoming release.
Answer: C
Universal Containers just rolled out a new sales methodology and process. A
month after the initial training, the manager has noticed some reps have a large
number of overdue tasks. The manager is unsure if it's a learning curve or a
system issue and has asked the business analyst (BA) to determine the cause and
recommend a solution.
Which method should the BA use to start collecting data?
A. Brainstorming and prototyping
B. Observation and interviewing
C. focus groups and workshops
Answer: B
The Service Center at Universal Containers (UC) uses Service Cloud and Experience
Cloud to manage its customer case lifecycle. UC wants to limit the number of
interactions a customer has during the
lifecycle. The project leader has asked the business analyst (BA) to visually
illustrate the lifecycle. Which document should the BA create?
4|Page
