1
WGU C215 Operations Management PVDC Final
exam COMPREHENSIVE questions answered, 2025
verified graded A+ already passed!
Which definition is used for quality, evaluates how well a product performs its
intended function? - (answers)Fitness for use
14 points for quality improvement - (answers)Which total quality management
(TQM) process was developed to stress management's responsibility for quality?
ISO 9000 - (answers)Set of international standards on quality management and
quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - (answers)A list of common defects and the number of observed
occurrences of these defects.
scatter diagram - (answers)a plot of two variables showing whether they are
related
Control Chart - (answers)A graph that shows whether a sample of data falls within
the common or normal range of variation.
mean - (answers)A statistical measure of central tendency, or average, based on
dividing a total by the number of individual cases.
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assignable causes of variation - (answers)-Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - (answers)Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - (answers)How close one is to a target and how consistent one is
with the average performance.
-How closely it measures
Six Sigma - (answers)Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - (answers)a six sigma
process that outlines the steps that should be followed to improve an existing
business process
define stage - (answers)includes the voice of the customer and value stream
Job Design - (answers)It does not have anything to do with people.
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-The process by which managers decide how to divide tasks into specific jobs
waiting time - (answers)-Screen patients and fast track those with minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - (answers)-proximity to customers
-Quality of life issues
proximity to customers - (answers)-key factor of a location analysis for a service
company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - (answers)Hospital- Capacity is beds and output is the patients.
If you have 1 pt for 2 days and one for 3 days. The output is how many patients
and not how many beds we have.
capacity utilization - (answers)are you using more workers and what are your
resources? Measures how much of the available capacity is actually being used.
Measures effectiveness.
Capacity Focus - (answers)facilities that are small, specialized, and focused on a
narrow set of objectives.
effective capacity - (answers)
WGU C215 Operations Management PVDC Final
exam COMPREHENSIVE questions answered, 2025
verified graded A+ already passed!
Which definition is used for quality, evaluates how well a product performs its
intended function? - (answers)Fitness for use
14 points for quality improvement - (answers)Which total quality management
(TQM) process was developed to stress management's responsibility for quality?
ISO 9000 - (answers)Set of international standards on quality management and
quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - (answers)A list of common defects and the number of observed
occurrences of these defects.
scatter diagram - (answers)a plot of two variables showing whether they are
related
Control Chart - (answers)A graph that shows whether a sample of data falls within
the common or normal range of variation.
mean - (answers)A statistical measure of central tendency, or average, based on
dividing a total by the number of individual cases.
, 2
assignable causes of variation - (answers)-Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - (answers)Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - (answers)How close one is to a target and how consistent one is
with the average performance.
-How closely it measures
Six Sigma - (answers)Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - (answers)a six sigma
process that outlines the steps that should be followed to improve an existing
business process
define stage - (answers)includes the voice of the customer and value stream
Job Design - (answers)It does not have anything to do with people.
, 3
-The process by which managers decide how to divide tasks into specific jobs
waiting time - (answers)-Screen patients and fast track those with minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - (answers)-proximity to customers
-Quality of life issues
proximity to customers - (answers)-key factor of a location analysis for a service
company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - (answers)Hospital- Capacity is beds and output is the patients.
If you have 1 pt for 2 days and one for 3 days. The output is how many patients
and not how many beds we have.
capacity utilization - (answers)are you using more workers and what are your
resources? Measures how much of the available capacity is actually being used.
Measures effectiveness.
Capacity Focus - (answers)facilities that are small, specialized, and focused on a
narrow set of objectives.
effective capacity - (answers)
