Test Bank For Managing for Quality and Performance Excellence 12th Edition by James Evans ||ISBN:9780357984789

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, TEST BANK :Managing for quality and performance excellence 10th edition test
bank by James R. Evans, William M. Lindsay
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the production-
marketing value chain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Knowledge

2. The transcendent definition of quality was first defined as the goodness of a product.
a. True
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b. False
ANSWER: True
POINTS: 1
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DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Comprehension
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3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
a. True
b. False
ANSWER: False
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POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Knowledge
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4. The user perspective of quality judges a product based on how well the product performs its intended function.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Knowledge

5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Comprehension

6. Inspection was the primary means of quality control during the first half of the twentieth century.
a. True
b. False
ANSWER: True
POINTS: 1
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DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.02 History of Quality Management
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KEYWORDS: Bloom's: Knowledge

7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of top
managers as it was recognized as the key to worldwide success.
a. True
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b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate
ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.02 History of Quality Management
KEYWORDS: Bloom's: Comprehension
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8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business failures or
stock price drops are the result of poor quality.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.02 History of Quality Management
KEYWORDS: Bloom's: Comprehension

9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers, and
not for front-line employees.
a. True

, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.02 History of Quality Management
KEYWORDS: Bloom's: Knowledge

10. It is the responsibility of the marketing and sales department to learn about the products and product features that
consumers want, and the prices they are willing to pay for those products.
a. True
b. False
ANSWER: True
POINTS: 1
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DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
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TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing
KEYWORDS: Bloom's: Knowledge

11. The receiving department in an organization ensures that the delivered items are of the quality specified by the
purchase contract.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
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ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing
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KEYWORDS: Bloom's: Knowledge

12. The function of tool engineers in manufacturing industries is to work with product design engineers to develop
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realistic specifications.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing
KEYWORDS: Bloom's: Knowledge

13. The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to
improve quality of the products rather than simply to remove defective items.