WGU C208 Change Management and Innovation UPDATED ACTUAL
Questions and CORRECT Answers
1. Leadership The process by which one person influ-
ences the thoughts, attitudes, and behav-
iors of others.
2. Subculture A group of people with a culture which is
different from the larger culture to which
they belong.
3. Change Curve Model A change process model that explores how
individuals manage personal change.
4. Cultural norms A culture's expectation of its members' be-
havior in any given situation.
5. Change management The process of managing change in an or-
ganization.
6. Bridges' Transitional Model A change process model with three stages:
Ending, Losing, and Letting Go; The Neu-
tral Zone; and New Beginning.
7. Organizational Cultural Assessment Model A model that categorizes an organization as
having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
8. Innovation The process by which an organization
generates new ideas and converts them
into new products, business practices, and
strategies that create value.
9. Organizational culture The basic tacit assumptions about how the
world is and ought to be that a group
of people share and that determines their
, perceptions, thoughts, feelings, and their
overt behavior.
10. Organizational behavior The study of how people, individuals, and
groups act in organizations and how orga-
nizations can be made more effective.
11. Creativity The generation of new ideas by individuals
and teams.
12. First, Second, and Third Order Change A change process model that explores dif-
Model ferent orders of change: First (confor-
mative), Second (reformative), and Third
(transformative).
13. Cultural Web Model An organizational culture model that re-
views six cultural elements: stories, ritu-
als and routines, symbols, organization-
al structure, control systems, and power
structure.
14. Organizational change The act or fact of making an organization
something different from what it is or from
what it would be if left alone.
15. Paradigm A theory or model about how something
should be done, made, or conceived.
16. Descriptive change models A category of change models used for try-
ing to understand what is going on in an
organization.
17. Change agent One who initiates a change effort.
,18. Reactive change A type of change triggered by external fac-
tors.
19. Lewin's Model of Change A descriptive change model based on three
steps: "unfreezing," "changing" and "re-
freezing."
20. Christensen's Disruptive Innovation Model A model that looks at the impact on orga-
nizations and industries of disruptive tech-
nological innovation.
21. Early adopters The first group to adopt innovation; a term
coined by Everett Rogers in his Innovation
Diffusion theory.
22. Evolutionary change A type of change that occurs incrementally.
23. Crisis change A type of change triggered by a crisis.
24. Anticipatory change A type of change that can be recognized in
advance.
25. Contingency planning Planning for the response to situations that
may occur such as emergencies or set-
backs.
26. Revolutionary change A type of change that challenges the estab-
lished order in fundamental ways.
27. Schema An organized pattern of thought or behav-
ior.
28. Trigger event An occurrence that itself results in the risk
event happening.
, 29. Prescriptive change models A category of change models used for
developing a step-by-step process for
change.
30. Kotter's Process for Change A change model that begins with establish-
ing urgency and that emphasizes commu-
nication and coalition-building.
31. Provocation Technique A creativity technique developed by Ed-
ward de Bono that introduces radical or
provocative statements meant to provoke
fresh thinking and generate new ideas.
32. SCAMPER A technique developed by Bob Eberle that
can be useful for thinking about improving
existing products or services.
33. radical innovation Innovation that represents a significant
change that affects both the business
model and the technology of a company.
(Davlia, Epstein, Shelton)
34. semi-radical innovation Innovation that involves a substantial
change to either the business model or
technology of an organization, but not to
both. (Davlia, Epstein, Shelton)
35. Diffusion of Innovation Theory A model developed by Everett Rogers that
seeks to analyze why and how innovations
gain popularity.
36. closed innovation
Questions and CORRECT Answers
1. Leadership The process by which one person influ-
ences the thoughts, attitudes, and behav-
iors of others.
2. Subculture A group of people with a culture which is
different from the larger culture to which
they belong.
3. Change Curve Model A change process model that explores how
individuals manage personal change.
4. Cultural norms A culture's expectation of its members' be-
havior in any given situation.
5. Change management The process of managing change in an or-
ganization.
6. Bridges' Transitional Model A change process model with three stages:
Ending, Losing, and Letting Go; The Neu-
tral Zone; and New Beginning.
7. Organizational Cultural Assessment Model A model that categorizes an organization as
having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
8. Innovation The process by which an organization
generates new ideas and converts them
into new products, business practices, and
strategies that create value.
9. Organizational culture The basic tacit assumptions about how the
world is and ought to be that a group
of people share and that determines their
, perceptions, thoughts, feelings, and their
overt behavior.
10. Organizational behavior The study of how people, individuals, and
groups act in organizations and how orga-
nizations can be made more effective.
11. Creativity The generation of new ideas by individuals
and teams.
12. First, Second, and Third Order Change A change process model that explores dif-
Model ferent orders of change: First (confor-
mative), Second (reformative), and Third
(transformative).
13. Cultural Web Model An organizational culture model that re-
views six cultural elements: stories, ritu-
als and routines, symbols, organization-
al structure, control systems, and power
structure.
14. Organizational change The act or fact of making an organization
something different from what it is or from
what it would be if left alone.
15. Paradigm A theory or model about how something
should be done, made, or conceived.
16. Descriptive change models A category of change models used for try-
ing to understand what is going on in an
organization.
17. Change agent One who initiates a change effort.
,18. Reactive change A type of change triggered by external fac-
tors.
19. Lewin's Model of Change A descriptive change model based on three
steps: "unfreezing," "changing" and "re-
freezing."
20. Christensen's Disruptive Innovation Model A model that looks at the impact on orga-
nizations and industries of disruptive tech-
nological innovation.
21. Early adopters The first group to adopt innovation; a term
coined by Everett Rogers in his Innovation
Diffusion theory.
22. Evolutionary change A type of change that occurs incrementally.
23. Crisis change A type of change triggered by a crisis.
24. Anticipatory change A type of change that can be recognized in
advance.
25. Contingency planning Planning for the response to situations that
may occur such as emergencies or set-
backs.
26. Revolutionary change A type of change that challenges the estab-
lished order in fundamental ways.
27. Schema An organized pattern of thought or behav-
ior.
28. Trigger event An occurrence that itself results in the risk
event happening.
, 29. Prescriptive change models A category of change models used for
developing a step-by-step process for
change.
30. Kotter's Process for Change A change model that begins with establish-
ing urgency and that emphasizes commu-
nication and coalition-building.
31. Provocation Technique A creativity technique developed by Ed-
ward de Bono that introduces radical or
provocative statements meant to provoke
fresh thinking and generate new ideas.
32. SCAMPER A technique developed by Bob Eberle that
can be useful for thinking about improving
existing products or services.
33. radical innovation Innovation that represents a significant
change that affects both the business
model and the technology of a company.
(Davlia, Epstein, Shelton)
34. semi-radical innovation Innovation that involves a substantial
change to either the business model or
technology of an organization, but not to
both. (Davlia, Epstein, Shelton)
35. Diffusion of Innovation Theory A model developed by Everett Rogers that
seeks to analyze why and how innovations
gain popularity.
36. closed innovation
