Page 1 of 49
NEW MODIFIED CALP ACTUAL EXAM
QUESTIONS WITH VERIFIED ANSWERS
TESTED AND APPROVED 2025/2026 NEWEST
List the kinds of services that integrate with property management software and assist in
leasing and resident retention. -- ANSWER--1.) Lead generation
2.) Lead tracking
3.) Site iPad leasing
4.) Call centers
5.) ILS interface
6.) Call monitoring
7.) Prospect portals
The definition of disability applies to two impairments. Identify them and give an example of
each. -- ANSWER--Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A cosmetic
disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental
retardation, organic brain syndrome, emotional or mental illness, or specific learning
difficulties.
, Page 2 of 49
How would you define teamwork? -- ANSWER--1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community? -- ANSWER--1.)
They show and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market and the industry.
6.) They increase revenue by leasing and renewing apartments to qualified applicants and
residents.
7.) They enhance the value of the community by marketing and selling the apartments at the
most achievable rent rates to qualified prospective residents.
8.) They adhere to the industry's regulations and therefore minimize liability for the owner
and/or management firm.
, Page 3 of 49
List at least five typical responsibilities of a Leasing Professional -- ANSWER--1.) Comply
with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
, Page 4 of 49
How does a Leasing Professional project a positive image? -- ANSWER--1.) Express pride,
competency, and integrity in their interactions with others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing Professional? Define
each. -- ANSWER--1.) Market Knowledge: The demographic and product information about
your apartment community, its primary competitors and potential future competition
including housing being planned and/or under development in their area.
2.) Product Knowledge: Thorough understanding of all of the products and services
available in your own community, apartment home, amenities, the surrounding
neighborhood, and that of your area's competitors.
3.) Resident Profile: Specific information that describes the apartment community's
typical residents and their needs, wants, and qualifying characteristics.
The role of a Leasing Professional has what two value components? -- ANSWER--1.) To
assist people in finding suitable housing that meets their lifestyle needs. 2.) To add value
for your property's owner
List the critical components of site teamwork -- ANSWER--1.) Understand your team's
goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
NEW MODIFIED CALP ACTUAL EXAM
QUESTIONS WITH VERIFIED ANSWERS
TESTED AND APPROVED 2025/2026 NEWEST
List the kinds of services that integrate with property management software and assist in
leasing and resident retention. -- ANSWER--1.) Lead generation
2.) Lead tracking
3.) Site iPad leasing
4.) Call centers
5.) ILS interface
6.) Call monitoring
7.) Prospect portals
The definition of disability applies to two impairments. Identify them and give an example of
each. -- ANSWER--Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A cosmetic
disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental
retardation, organic brain syndrome, emotional or mental illness, or specific learning
difficulties.
, Page 2 of 49
How would you define teamwork? -- ANSWER--1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community? -- ANSWER--1.)
They show and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market and the industry.
6.) They increase revenue by leasing and renewing apartments to qualified applicants and
residents.
7.) They enhance the value of the community by marketing and selling the apartments at the
most achievable rent rates to qualified prospective residents.
8.) They adhere to the industry's regulations and therefore minimize liability for the owner
and/or management firm.
, Page 3 of 49
List at least five typical responsibilities of a Leasing Professional -- ANSWER--1.) Comply
with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
, Page 4 of 49
How does a Leasing Professional project a positive image? -- ANSWER--1.) Express pride,
competency, and integrity in their interactions with others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing Professional? Define
each. -- ANSWER--1.) Market Knowledge: The demographic and product information about
your apartment community, its primary competitors and potential future competition
including housing being planned and/or under development in their area.
2.) Product Knowledge: Thorough understanding of all of the products and services
available in your own community, apartment home, amenities, the surrounding
neighborhood, and that of your area's competitors.
3.) Resident Profile: Specific information that describes the apartment community's
typical residents and their needs, wants, and qualifying characteristics.
The role of a Leasing Professional has what two value components? -- ANSWER--1.) To
assist people in finding suitable housing that meets their lifestyle needs. 2.) To add value
for your property's owner
List the critical components of site teamwork -- ANSWER--1.) Understand your team's
goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
