Health and social care exam revision questions with ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
verified detailed answers ||//\\|| ||//\\||
Rights - correct answer✔✔What everyone is legally entitled to
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
5 rights of an individual - correct answer✔✔Choice
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Confidentiality
Consultation
Protection from abuse and harm ||//\\|| ||//\\|| ||//\\|| ||//\\||
Equal and fair treatment ||//\\|| ||//\\|| ||//\\||
Choice - correct answer✔✔Gives an individual control over their lives and promotes
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
independence
Equal and fair treatment - correct answer✔✔Individuals should be treated in accordance to
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
the equality act ||//\\|| ||//\\||
Confidentiality - correct answer✔✔All personal information is kept secure and is only passed ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
on if your consent is given
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Protection from abuse and harm - correct answer✔✔All care settings should follow ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
safeguarding procedures in order to protect services users ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Consultation - correct answer✔✔Individuals should be asked their opinions and views about ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
the quality of the care they have received
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
,Self esteem - correct answer✔✔How much a person values themselves and the life they live
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Empower - correct answer✔✔To give someone the authority or control to do something ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
How care workers can support individuals to maintain their rights - correct answer✔✔By
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
using effective communication ||//\\|| ||//\\||
By providing up to date information
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
By challenging discriminatory behaviour
||//\\|| ||//\\|| ||//\\||
4 uses of effective communication - correct answer✔✔Using vocabulary that can be
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
understood
Adapting communication to meet the individual needs or the situation ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Not being patronising ||//\\|| ||//\\||
Listening to an individuals needs ||//\\|| ||//\\|| ||//\\|| ||//\\||
Using vocab that can be understood - correct answer✔✔Don't use jargon
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Use age-appropriate language||//\\|| ||//\\||
Using interpreters or translators where appropriate ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Adapting communication to meet individual needs or the situation - correct ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
answer✔✔Emphasising or stressing important words ||//\\|| ||//\\|| ||//\\|| ||//\\||
Using socialist methods of communication (Braille etc)
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Technological aids ||//\\||
Not being patronising - correct answer✔✔Use positive body language
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
No sarcasm ||//\\||
, Listening to an individuals needs - correct answer✔✔Active listening ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Ask the individual for preferences
||//\\|| ||//\\|| ||//\\|| ||//\\||
By providing up to date information - correct answer✔✔Opening and closing times
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Contact details for the service ||//\\|| ||//\\|| ||//\\|| ||//\\||
Types of care provided by the service
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Location of the services on offer ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Alternative services that are available ||//\\|| ||//\\|| ||//\\|| ||//\\||
Results of tests/ treatments ||//\\|| ||//\\|| ||//\\||
Complaints procedure ||//\\||
Examples of when to complain - correct answer✔✔When a service user isn't regularly given
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
any choices of activities or meals
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Confidentiality has been broken unnecessarily ||//\\|| ||//\\|| ||//\\|| ||//\\||
Unfair and discriminatory treatment due to age,race or gender
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3 ways to challenge discriminatory behaviour - correct answer✔✔Challenge at the time
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Challenge afterwards through procedures ||//\\|| ||//\\|| ||//\\||
Challenge through long-term proactive campaigning ||//\\|| ||//\\|| ||//\\|| ||//\\||
Challenge at the time - correct answer✔✔Explain to the individual how they are being ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
discriminatory, to raise awareness ||//\\|| ||//\\|| ||//\\||
Make the person reflect on their actions/ what they have done/said
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Supervision by senior staff- monitor the individual as they carry out their work with service ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
users
verified detailed answers ||//\\|| ||//\\||
Rights - correct answer✔✔What everyone is legally entitled to
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
5 rights of an individual - correct answer✔✔Choice
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Confidentiality
Consultation
Protection from abuse and harm ||//\\|| ||//\\|| ||//\\|| ||//\\||
Equal and fair treatment ||//\\|| ||//\\|| ||//\\||
Choice - correct answer✔✔Gives an individual control over their lives and promotes
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
independence
Equal and fair treatment - correct answer✔✔Individuals should be treated in accordance to
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
the equality act ||//\\|| ||//\\||
Confidentiality - correct answer✔✔All personal information is kept secure and is only passed ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
on if your consent is given
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Protection from abuse and harm - correct answer✔✔All care settings should follow ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
safeguarding procedures in order to protect services users ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Consultation - correct answer✔✔Individuals should be asked their opinions and views about ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
the quality of the care they have received
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
,Self esteem - correct answer✔✔How much a person values themselves and the life they live
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Empower - correct answer✔✔To give someone the authority or control to do something ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
How care workers can support individuals to maintain their rights - correct answer✔✔By
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
using effective communication ||//\\|| ||//\\||
By providing up to date information
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
By challenging discriminatory behaviour
||//\\|| ||//\\|| ||//\\||
4 uses of effective communication - correct answer✔✔Using vocabulary that can be
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
understood
Adapting communication to meet the individual needs or the situation ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Not being patronising ||//\\|| ||//\\||
Listening to an individuals needs ||//\\|| ||//\\|| ||//\\|| ||//\\||
Using vocab that can be understood - correct answer✔✔Don't use jargon
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Use age-appropriate language||//\\|| ||//\\||
Using interpreters or translators where appropriate ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Adapting communication to meet individual needs or the situation - correct ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
answer✔✔Emphasising or stressing important words ||//\\|| ||//\\|| ||//\\|| ||//\\||
Using socialist methods of communication (Braille etc)
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Technological aids ||//\\||
Not being patronising - correct answer✔✔Use positive body language
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
No sarcasm ||//\\||
, Listening to an individuals needs - correct answer✔✔Active listening ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Ask the individual for preferences
||//\\|| ||//\\|| ||//\\|| ||//\\||
By providing up to date information - correct answer✔✔Opening and closing times
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Contact details for the service ||//\\|| ||//\\|| ||//\\|| ||//\\||
Types of care provided by the service
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Location of the services on offer ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Alternative services that are available ||//\\|| ||//\\|| ||//\\|| ||//\\||
Results of tests/ treatments ||//\\|| ||//\\|| ||//\\||
Complaints procedure ||//\\||
Examples of when to complain - correct answer✔✔When a service user isn't regularly given
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
any choices of activities or meals
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Confidentiality has been broken unnecessarily ||//\\|| ||//\\|| ||//\\|| ||//\\||
Unfair and discriminatory treatment due to age,race or gender
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3 ways to challenge discriminatory behaviour - correct answer✔✔Challenge at the time
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Challenge afterwards through procedures ||//\\|| ||//\\|| ||//\\||
Challenge through long-term proactive campaigning ||//\\|| ||//\\|| ||//\\|| ||//\\||
Challenge at the time - correct answer✔✔Explain to the individual how they are being ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
discriminatory, to raise awareness ||//\\|| ||//\\|| ||//\\||
Make the person reflect on their actions/ what they have done/said
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Supervision by senior staff- monitor the individual as they carry out their work with service ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
users
