With Complete Solutions
1. What statement is true regarding decision making?
A) It is an analysis of a situation
B) It is closely related to evaluation
C) It involves choosing between courses of action
D) It is dependent upon finding the cause of a problem Correct
Answer Ans: C
Feedback: Decision making is a complex cognitive process often
defined as choosing a particular course of action. Problem
solving is part of decision making and is a systematic process
that focuses on analyzing a difficult situation. Critical thinking,
sometimes referred to as reflective thinking, is related to
evaluation and has a broader scope than decision making and
problem solving.
1. Which is the first step in the time management process?
A. Completing the highest priority task
B. Allowing enough time for sufficient daily planning
C. Reprioritizing based on new information received
D. Delegating work that cannot be accomplished in a day
Correct Answer Ans: B
Feedback: Daily planning is essential if the manager is to
manage by efficiency rather than by crisis. The remaining
options are steps that occur after that planning.
1. Which represents the management functions that are
incorporated into the management process?
,A) Planning, directing, organizing, staffing, and evaluating
B) Planning, organizing, staffing, directing, and controlling
C) Organizing, planning, staffing, directing, and evaluating
D) Organizing, staffing, planning, implementing, and controlling
Correct Answer Ans: B
Feedback:
Management functions include planning, organizing, staffing,
directing, and controlling. These are incorporated into what is
known as the management process.
10. How do administrative managers make the majority of their
decisions?
A) After gathering all the facts
B) In a manner good enough to solve the problem
C) In a rational, logical manner
D) After generating all the alternatives possible Correct
Answer Ans: B
Feedback:
Many managers make decisions that are just "good enough"
because of lack of time,
energy, or creativity to generate a number of alternatives. This is
also called "satisficing." Most people make decisions too
quickly and fail to systematically examine a problem or its
alternatives for solution.
10. Which statement depicts leadership?
A) A leadership position is assigned
B) A leadership position carries a legitimate source of power
,C) Members of a group will follow a person in a leadership
position only by choice
D) Leadership requires meeting organizational goals Correct
Answer Ans: C
Feedback:
A leader is the person who guides direction, opinion, and course
of action without having an assigned position within the formal
organization and so people choose to follow them. The other
options are not accurate descriptions of leadership
10. Which technique will help the manager prioritize?
A. Doing "trivial" items first to get them out of the way
B. Putting some items in the "don't do" category
C. "Breaking of" overwhelming tasks
D. "Delegating" the most important things to someone else
Correct Answer Ans: B
Feedback: The "don't do" list contains items that will take care
of themselves, are already outdated, or are best accomplished by
someone else. In the case of items that are best done by someone
else, the manager should pass these along in a timely fashion.
None of the remaining options address prioritization.
11. Gardner states that integrated leaders-managers distinguish
themselves from more traditional managers in six ways. Which
is a distinguishing trait of a traditional manager rather than an
integrated leader-manager?
A) They are politically astute
B) They look outward, toward the larger organization
C) They extend influence only to their own group
, D) They emphasize vision, values, and motivation Correct
Answer Ans: C
Feedback:
Traditional managers influence those in their own groups while
integrated leaders influence others beyond their own group. The
remaining options represent traits that may be shared by both
types.
11. What needs to be considered in evaluating the quality of
one's decisions?
A) Is evaluation necessary when using a good decision-making
model?
B) Can evaluation be eliminated if the problem is resolved?
C) Will the effectiveness of the decision maker be supported?
D) Will the evaluation be helpful in increasing one's decision-
making skills? Correct Answer Ans: D
Feedback:
The evaluation phase is necessary to find out more about one's
ability as a decision
maker and to find out where the decision making was faulty.
12. What concept does early leadership-theory development
suggest?
A) Leadership is a process of influencing others within an
organizational culture
B) The interactive relationship between the leader and the
follower is significant