,TESTBANK FOR Supervision Concepts and Practices
of Management 14th Edition by Edwin C. Leonard
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
1. Supervisors are middle managers who oversee entry-level employees.
a. True
b. False
ANSWER: False
2. Foreman/forewoman, team leader, and coach are other designations for a working supervisor.
a. True
b. False
ANSWER: True
3. The notion of Frederick Winslow Taylor’s scientific management approach gave rise to the functional
management approach.
a. True
b. False
ANSWER: False
4. The functional management approach focuses on determining the most efficient ways to increase
output and productivity.
a. True
b. False
ANSWER: False
5. A key component of Frederick Winslow Taylor’s scientific management theory was the belief that
managers should plan what, when, where, and how employees should produce a product.
a. True
b. False
ANSWER: True
6. Frederick Winslow Taylor identified planning, organizing, commanding, coordinating, and controlling
as critical to managerial effectiveness.
a. True
b. False
ANSWER: False
7. The managerial function of controlling consists mainly of directing subordinates’ actions.
a. True
b. False
ANSWER: False
8. The fact that people will perform differently when being observed is known as the Hawthorne effect.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
9. Frederick Winslow Taylor defined an executive as “any member of the organization who makes
decisions that materially affect the capacity of the organization to perform and obtain results.”
a. True
b. False
ANSWER: False
10. Quantitative/system approaches are frequently found in large organizations, where sales costs and
production data are analyzed using computer technology.
a. True
b. False
ANSWER: True
11. Diversity in the workplace should be respected.
a. True
b. False
ANSWER: True
12. Despite the rather low birthrate in recent decades, both the population and the workforce will continue
to grow.
a. True
b. False
ANSWER: True
13. Managers always expect that employees abstain from working in constantly changing environments.
a. True
b. False
ANSWER: False
14. The nature of the workforce should be of vital concern to the supervisor who plans for the future.
a. True
b. False
ANSWER: True
15. One of the most dramatic changes that has occurred in the past several decades has been the increase
in the number and percentage of women in the workforce.
a. True
b. False
ANSWER: True
16. Flextime allows employees to choose their work schedules within certain limits.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
17. Efforts to help employees balance the responsibilities of home and job will require better supervisory
coordination.
a. True
b. False
ANSWER: True
18. The invisible barrier that limits the advancement of women and minorities is known as the glass wall.
a. True
b. False
ANSWER: True
19. Managers and supervisors generally recognize that authoritarian direction and close control often lead
to the desired results.
a. True
b. False
ANSWER: False
20. An organization can achieve a competitive advantage by effectively using employee talents.
a. True
b. False
ANSWER: True
21. Underemployment is characterized by employees possessing skills, knowledge, and abilities (SKAs)
but facing a lack of relevant tasks or opportunities.
a. True
b. False
ANSWER: True
22. Corporate social responsibility (CSR) implementation prioritizes stakeholders’ concerns over
environmental and community interests in organizations.
a. True
b. False
ANSWER: False
23. Supervisors play insignificant roles in determining the direction of corporate culture in their
departments.
a. True
b. False
ANSWER: False
24. The glass ceiling accelerates the advancement of women in a workplace.
a. True
b. False
ANSWER: False
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
25. According to the Conference Board review of employee engagement research, opportunities for
personal and professional growth foster mutual benefits.
a. True
b. False
ANSWER: True
26. Students can access career details, including salaries, from the U.S. Department of Labor’s
Occupational Outlook Handbook.
a. True
b. False
ANSWER: True
27. Networking is reported to be the single largest source of new hires.
a. True
b. False
ANSWER: True
28. Mid-level management creates the overall philosophy and vision of a firm.
a. True
b. False
ANSWER: False
29. Volunteer experiences in community groups can increase networking opportunities.
a. True
b. False
ANSWER: True
30. To provide a foundation for the type of corporate culture that is desired, companies develop mission
statements and ethical codes statements.
a. True
b. False
ANSWER: True
31. Mid-level management creates the overall vision and philosophy for the firm.
a. True
b. False
ANSWER: False
32. People concerned about environmental issues may seek to influence business decisions that impact the
environment.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
33. Getting involved in volunteer experiences in community groups can decrease networking
opportunities and hinder the development of leadership skills.
a. True
b. False
ANSWER: False
34. Enrolling in graduate degree and nondegree programs is the only way to enhance technical,
managerial, and supervisory knowledge.
a. True
b. False
ANSWER: False
35. It is recommended to ask questions during a job interview about information that is readily available
through internet research or the materials provided by the company.
a. True
b. False
ANSWER: False
36. Many individuals are promoted to their first supervisory role from a nonsupervisory role in the same
organization.
a. True
b. False
ANSWER: True
37. What type of employment is considered a bellwether for broader labor market and economic
conditions?
a. Full-time employment
b. Part-time employment
c. Permanent employment
d. Temporary employment
ANSWER: d
38. Which of the following statements is true about working supervisors?
a. They are considered mid-level managers.
b. They work with the top managers to set the organizational goals.
c. They may not be legally considered part of management.
d. They are individuals with designations such as vice president.
ANSWER: c
39. Which of the following statements concerning supervisors is true?
a. Supervisors are considered to be mid-level managers within an organization.
b. Managers expect supervisors to enhance human resource performance amid evolving
environments.
c. The work of supervisors does not require professional and interpersonal skills.
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
d. It is typically not the first management experience people obtain.
ANSWER: b
40. Rita has recently been promoted from bank teller to first-level manager. As a result of the promotion,
she is now in charge of eight bank tellers. Which of the following designations best describes Rita’s role
in the company?
a. Supervisor
b. Shareholder
c. Top-level manager
d. Senior manager
ANSWER: a
41. As a foreman at a small but growing construction company, Ricky performs supervisory functions on
a regular basis, but is not officially considered a part of management. What role best describes Ricky’s
position?
a. Supervisor
b. Working supervisor
c. Low-level manager
d. Top-level manager
ANSWER: b
42. Which of the following statements is true about the scientific management approach?
a. It focuses on determining the best way to perform a task.
b. It states that money is the least effective motivation for most workers.
c. It suggests that workers should have minimal involvement in decision-making.
d. It states that workers must assume more responsibility than managers.
ANSWER: a
43. Which of the following is a key step of the functional approach to management?
a. Encourage the removal or organizational hierarchy
b. Design a structure with ambiguously defined tasks
c. Avoid planning any course of action
d. Establish clear authority lines in the organization
ANSWER: d
44. Which of the following statements is true of the behavioral science approach of management?
a. It emphasizes the behavior of the management in organizations.
b. It focuses on what motivates individual and group behavior in organizations.
c. It focuses on mathematical models that determine organizational success.
d. It focuses on the tasks that are associated with each job to improve productivity.
ANSWER: b
45. Which of the following statements align with Frederick Winslow Taylor’s principle as the father of
scientific management?
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
a. Workers are motivated due to their responsibilities.
b. Workers are economically motivated.
c. Workers are motivated when given attention.
d. Workers are motivated by the managers.
ANSWER: b
46. Which of Fayol’s five functions of management means pulling organizational elements toward
common objectives?
a. Planning
b. Organizing
c. Coordinating
d. Controlling
ANSWER: c
47. Which of the following statements about quantitative approaches and behavioral approaches in
decision-making is correct?
a. Quantitative approaches are a subset of behavioral approaches and inherit its characteristics.
b. Quantitative approaches focus on mathematical models, while behavioral approaches focus on
subjective analyses.
c. Quantitative approaches and behavioral approaches are synonymous and can be used
interchangeably.
d. Quantitative approaches and behavioral approaches employ mathematical models in
behavioral analysis for decision-making.
ANSWER: d
48. Emmanuela is a supervisor at a private retail store where employee productivity is high and turnover
is low. She strongly believes that the secret to the store’s success is rewarding the accomplishments of the
workers financially. Which management approach aligns best with this belief?
a. Functional approach
b. Human relations approach
c. Systems approach
d. Scientific management approach
ANSWER: d
49. Sierra uses mathematical models to determine the effect on production in the event of a 20 percent
increase in the cost of materials. Which of the following approaches is she utilizing?
a. Scientific management
b. The behavioral science approach
c. The functional approach
d. The quantitative/systems approach
ANSWER: d
50. What is called a continuous process of assimilation and growth within the organization for new hires?
a. Onboarding
b. Outsourcing
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
c. Empowerment
d. Employee engagement
ANSWER: a
51. When Samara took up a job in Delta Inc., she learned that the company has a mentoring program in
place that is meant to engage new hires. She also learned that Delta conducts special training sessions
about jobs, tasks, and the general organizational culture and rules to help the new hires assimilate well
into the organization. Which of the following concepts is illustrated in the scenario?
a. Outsourcing
b. Job redesign
c. Onboarding
d. Job deskilling
ANSWER: c
52. What is a suggested approach to networking for job opportunities?
a. Maintaining an online presence
b. Attending networking events less often
c. Connecting with school, church, family, and associations
d. Sharing unfiltered feedback about a company’s culture in public
ANSWER: c
53. Which of the following is a characteristic of the work attitudes and experiences of generation Xers?
a. They are highly concerned about staying with companies for long periods.
b. They are less patient and willing to accept change.
c. They expect employers to provide them with less personal and leisure time.
d. They harbor significant trust in management’s values and concerns for employees.
ANSWER: b
54. Which of the following is true about the glass ceiling?
a. It refers to the absence of formal authority in an organization.
b. It compartmentalizes men into certain occupational classes.
c. It impacts both minorities and women.
d. It refers to the belief that women are more effective leaders than men.
ANSWER: c
55. The supervisors at Millcroft Industries have been instructed to allocate more time for on-the-job
employee training and to encourage workers to pursue continuing education. These measures are taken by
the company to improve the skills of the employees and thus provide better products and services to its
customers. Millcroft Industries is most likely going to be
a. downsizing.
b. increasing overhead costs.
c. implementing job deskilling.
d. gaining a competitive advantage.
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 8
of Management 14th Edition by Edwin C. Leonard
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
1. Supervisors are middle managers who oversee entry-level employees.
a. True
b. False
ANSWER: False
2. Foreman/forewoman, team leader, and coach are other designations for a working supervisor.
a. True
b. False
ANSWER: True
3. The notion of Frederick Winslow Taylor’s scientific management approach gave rise to the functional
management approach.
a. True
b. False
ANSWER: False
4. The functional management approach focuses on determining the most efficient ways to increase
output and productivity.
a. True
b. False
ANSWER: False
5. A key component of Frederick Winslow Taylor’s scientific management theory was the belief that
managers should plan what, when, where, and how employees should produce a product.
a. True
b. False
ANSWER: True
6. Frederick Winslow Taylor identified planning, organizing, commanding, coordinating, and controlling
as critical to managerial effectiveness.
a. True
b. False
ANSWER: False
7. The managerial function of controlling consists mainly of directing subordinates’ actions.
a. True
b. False
ANSWER: False
8. The fact that people will perform differently when being observed is known as the Hawthorne effect.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
9. Frederick Winslow Taylor defined an executive as “any member of the organization who makes
decisions that materially affect the capacity of the organization to perform and obtain results.”
a. True
b. False
ANSWER: False
10. Quantitative/system approaches are frequently found in large organizations, where sales costs and
production data are analyzed using computer technology.
a. True
b. False
ANSWER: True
11. Diversity in the workplace should be respected.
a. True
b. False
ANSWER: True
12. Despite the rather low birthrate in recent decades, both the population and the workforce will continue
to grow.
a. True
b. False
ANSWER: True
13. Managers always expect that employees abstain from working in constantly changing environments.
a. True
b. False
ANSWER: False
14. The nature of the workforce should be of vital concern to the supervisor who plans for the future.
a. True
b. False
ANSWER: True
15. One of the most dramatic changes that has occurred in the past several decades has been the increase
in the number and percentage of women in the workforce.
a. True
b. False
ANSWER: True
16. Flextime allows employees to choose their work schedules within certain limits.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
17. Efforts to help employees balance the responsibilities of home and job will require better supervisory
coordination.
a. True
b. False
ANSWER: True
18. The invisible barrier that limits the advancement of women and minorities is known as the glass wall.
a. True
b. False
ANSWER: True
19. Managers and supervisors generally recognize that authoritarian direction and close control often lead
to the desired results.
a. True
b. False
ANSWER: False
20. An organization can achieve a competitive advantage by effectively using employee talents.
a. True
b. False
ANSWER: True
21. Underemployment is characterized by employees possessing skills, knowledge, and abilities (SKAs)
but facing a lack of relevant tasks or opportunities.
a. True
b. False
ANSWER: True
22. Corporate social responsibility (CSR) implementation prioritizes stakeholders’ concerns over
environmental and community interests in organizations.
a. True
b. False
ANSWER: False
23. Supervisors play insignificant roles in determining the direction of corporate culture in their
departments.
a. True
b. False
ANSWER: False
24. The glass ceiling accelerates the advancement of women in a workplace.
a. True
b. False
ANSWER: False
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
25. According to the Conference Board review of employee engagement research, opportunities for
personal and professional growth foster mutual benefits.
a. True
b. False
ANSWER: True
26. Students can access career details, including salaries, from the U.S. Department of Labor’s
Occupational Outlook Handbook.
a. True
b. False
ANSWER: True
27. Networking is reported to be the single largest source of new hires.
a. True
b. False
ANSWER: True
28. Mid-level management creates the overall philosophy and vision of a firm.
a. True
b. False
ANSWER: False
29. Volunteer experiences in community groups can increase networking opportunities.
a. True
b. False
ANSWER: True
30. To provide a foundation for the type of corporate culture that is desired, companies develop mission
statements and ethical codes statements.
a. True
b. False
ANSWER: True
31. Mid-level management creates the overall vision and philosophy for the firm.
a. True
b. False
ANSWER: False
32. People concerned about environmental issues may seek to influence business decisions that impact the
environment.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
33. Getting involved in volunteer experiences in community groups can decrease networking
opportunities and hinder the development of leadership skills.
a. True
b. False
ANSWER: False
34. Enrolling in graduate degree and nondegree programs is the only way to enhance technical,
managerial, and supervisory knowledge.
a. True
b. False
ANSWER: False
35. It is recommended to ask questions during a job interview about information that is readily available
through internet research or the materials provided by the company.
a. True
b. False
ANSWER: False
36. Many individuals are promoted to their first supervisory role from a nonsupervisory role in the same
organization.
a. True
b. False
ANSWER: True
37. What type of employment is considered a bellwether for broader labor market and economic
conditions?
a. Full-time employment
b. Part-time employment
c. Permanent employment
d. Temporary employment
ANSWER: d
38. Which of the following statements is true about working supervisors?
a. They are considered mid-level managers.
b. They work with the top managers to set the organizational goals.
c. They may not be legally considered part of management.
d. They are individuals with designations such as vice president.
ANSWER: c
39. Which of the following statements concerning supervisors is true?
a. Supervisors are considered to be mid-level managers within an organization.
b. Managers expect supervisors to enhance human resource performance amid evolving
environments.
c. The work of supervisors does not require professional and interpersonal skills.
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
d. It is typically not the first management experience people obtain.
ANSWER: b
40. Rita has recently been promoted from bank teller to first-level manager. As a result of the promotion,
she is now in charge of eight bank tellers. Which of the following designations best describes Rita’s role
in the company?
a. Supervisor
b. Shareholder
c. Top-level manager
d. Senior manager
ANSWER: a
41. As a foreman at a small but growing construction company, Ricky performs supervisory functions on
a regular basis, but is not officially considered a part of management. What role best describes Ricky’s
position?
a. Supervisor
b. Working supervisor
c. Low-level manager
d. Top-level manager
ANSWER: b
42. Which of the following statements is true about the scientific management approach?
a. It focuses on determining the best way to perform a task.
b. It states that money is the least effective motivation for most workers.
c. It suggests that workers should have minimal involvement in decision-making.
d. It states that workers must assume more responsibility than managers.
ANSWER: a
43. Which of the following is a key step of the functional approach to management?
a. Encourage the removal or organizational hierarchy
b. Design a structure with ambiguously defined tasks
c. Avoid planning any course of action
d. Establish clear authority lines in the organization
ANSWER: d
44. Which of the following statements is true of the behavioral science approach of management?
a. It emphasizes the behavior of the management in organizations.
b. It focuses on what motivates individual and group behavior in organizations.
c. It focuses on mathematical models that determine organizational success.
d. It focuses on the tasks that are associated with each job to improve productivity.
ANSWER: b
45. Which of the following statements align with Frederick Winslow Taylor’s principle as the father of
scientific management?
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
a. Workers are motivated due to their responsibilities.
b. Workers are economically motivated.
c. Workers are motivated when given attention.
d. Workers are motivated by the managers.
ANSWER: b
46. Which of Fayol’s five functions of management means pulling organizational elements toward
common objectives?
a. Planning
b. Organizing
c. Coordinating
d. Controlling
ANSWER: c
47. Which of the following statements about quantitative approaches and behavioral approaches in
decision-making is correct?
a. Quantitative approaches are a subset of behavioral approaches and inherit its characteristics.
b. Quantitative approaches focus on mathematical models, while behavioral approaches focus on
subjective analyses.
c. Quantitative approaches and behavioral approaches are synonymous and can be used
interchangeably.
d. Quantitative approaches and behavioral approaches employ mathematical models in
behavioral analysis for decision-making.
ANSWER: d
48. Emmanuela is a supervisor at a private retail store where employee productivity is high and turnover
is low. She strongly believes that the secret to the store’s success is rewarding the accomplishments of the
workers financially. Which management approach aligns best with this belief?
a. Functional approach
b. Human relations approach
c. Systems approach
d. Scientific management approach
ANSWER: d
49. Sierra uses mathematical models to determine the effect on production in the event of a 20 percent
increase in the cost of materials. Which of the following approaches is she utilizing?
a. Scientific management
b. The behavioral science approach
c. The functional approach
d. The quantitative/systems approach
ANSWER: d
50. What is called a continuous process of assimilation and growth within the organization for new hires?
a. Onboarding
b. Outsourcing
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
CHAPTER 01 - THE SUPERVISORY CHALLENGE
c. Empowerment
d. Employee engagement
ANSWER: a
51. When Samara took up a job in Delta Inc., she learned that the company has a mentoring program in
place that is meant to engage new hires. She also learned that Delta conducts special training sessions
about jobs, tasks, and the general organizational culture and rules to help the new hires assimilate well
into the organization. Which of the following concepts is illustrated in the scenario?
a. Outsourcing
b. Job redesign
c. Onboarding
d. Job deskilling
ANSWER: c
52. What is a suggested approach to networking for job opportunities?
a. Maintaining an online presence
b. Attending networking events less often
c. Connecting with school, church, family, and associations
d. Sharing unfiltered feedback about a company’s culture in public
ANSWER: c
53. Which of the following is a characteristic of the work attitudes and experiences of generation Xers?
a. They are highly concerned about staying with companies for long periods.
b. They are less patient and willing to accept change.
c. They expect employers to provide them with less personal and leisure time.
d. They harbor significant trust in management’s values and concerns for employees.
ANSWER: b
54. Which of the following is true about the glass ceiling?
a. It refers to the absence of formal authority in an organization.
b. It compartmentalizes men into certain occupational classes.
c. It impacts both minorities and women.
d. It refers to the belief that women are more effective leaders than men.
ANSWER: c
55. The supervisors at Millcroft Industries have been instructed to allocate more time for on-the-job
employee training and to encourage workers to pursue continuing education. These measures are taken by
the company to improve the skills of the employees and thus provide better products and services to its
customers. Millcroft Industries is most likely going to be
a. downsizing.
b. increasing overhead costs.
c. implementing job deskilling.
d. gaining a competitive advantage.
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 8
