PL 200 EXAM PRACTICE QUESTIONS & ANSWERS
The owner of a company needs to know who signs into the system. You need to ensure
that the owner can view the user audit logs. Where does each action need to be
performed?
1. Activate user auditing.
-A. System Settings
-B. Personal Settings
-C. Customize the System
-D. Microsoft 365 Compliance
2. View the user audit logs
-A. Advanced Find
-B. Individual record
-C. User Summary report
-D. Microsoft 365 Compliance - Answer -1. A
2. D
You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You
need to help end users understand which actions to take next and ensure that user
interaction occurs in manageable steps. Which actions should you perform?
1. Guide the user with actions to take
-A. Configure views and charts
-B. Configure business process flows
-C. Configure workflows
2. Ensure user interaction in manageable steps
-A. Configure the timeline on the form
-B. Configure each stage with the actions that need to be completed
-C. Configure Insights - Answer -1. B
2. B
You create a Power Apps portal to provide training and documentation for students.
Students create a profile on the portal and then select and pay for courses. You plan to
add free courses to the training portfolio. Free courses must be automatically available
to all students when they sign in. You need to assign default permissions to students.
What should you do?
A. Create a Students web role and set the Authenticated Users Role option to true.
Assign the web role to each registered user.
,B. Create an entity for managing free courses. Create entity permission records to
provide access to entity records for free courses and assign the entity permissions to
users when they register on the portal for the first time.
C. Create an entity for managing free courses. Create a Students web role and set the
Authenticated Users role option to true. Create appropriate entity permissions to access
the free course entity record - Answer -A
You are a Dynamics 365 Customer Service administrator. You need to configure the
following automation for the sales team:
✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
✑ Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement?
1. Email when the status changes
2. Text when the Opportunity is created
3. Create a Wunderlist task
A. Dynamics 365 workflow
B. Microsoft Flow
C. Business Process Flow - Answer -1. A
2. B
3. B
A company uses Common Data Service to manage prospects. The company has a
business process flow named BPFA that is associated with the Prospect entity to
streamline the prospect management process. You add a field named Category to the
Prospect entity. You create additional business process flows. You apply the business
process flows to Prospect records based on the selected category. Users can switch to
any other newly configured business process flows but must not use BPFA. You need
to configure the solution. What are two possible ways to achieve this goal? Each correct
answer presents a complete solution.
A. Remove all of the privileges for BPFA.
B. Use a business rule to prevent users from switching to BPFA.
C. Deactivate BPFA.
D. Change the display order of the business process flows to move BPFA to the bottom
of the list. - Answer -A C
You are a Dynamics 365 administrator for a veterinarian clinic. On the client
appointment form, there is a dropdown field for clients to select their type of pet. If a
client selects the option Other, the veterinarian wants a text field to appear so that
additional details can be added. You need to create a dynamically visible field. What
should you configure?
,A. field visibility on the form
B. workflow
C. business process flow
D. business rule - Answer -D
You are a Dynamics 365 Customer Service system administrator. You create an app for
the sales team. Members of the sales team cannot access the app. You need to ensure
that sales team members can access the app. Where should you configure app
permissions?
A. Dynamics administration center
B. Manage Roles
C. Security Roles - Answer -B
You create a parent entity and a child entity. The parent entity has a 1:N relationship
with the child entity. You need to ensure that when the owner changes on the parent
record that all child records are assigned to the new owner. You need to configure the
relationship behavior type. What should you use?
A. Referential
B. Referential, Restrict Delete
C. Parental
D. Restrict - Answer -C
A company has a canvas app that includes the following screens: Screen1 and
Screen2. The OnVisible property for Screen1 contains the following expression.
Set(AgeGroups, ["1-25", "26-54", "55+"])
Yes or No
1. AgeGroups can be accessed from Screen1 and Screen2
2. AgeGroups is a collection
3. You can use the Update function to change values in AgeGroups - Answer -1. No
2. No
3. Yes
You are a Dynamics 365 administrator. You create a new app. You need to create the
site map for the app. Which three actions should you perform in sequence?
A. Add a view
B. Add a group
C. Add an area
D. Add a subarea - Answer -C B D
You need to ensure that there are no leads for a customer before you create a new
opportunity for the customer. How can you use duplicate detection rules to achieve this
goal?
, 1. Base record type
-A. Lead
-B. Account
-C. Opportunity
2. Base record field
-A. Topic
-B. Account
-C. Originating Lead - Answer -1. A
2. B
A car dealership has a Dynamics 365 Sales environment for its sales company and
another environment for its leasing company. Users in one environment must not be
able to see the other environment. You need to grant salespeople access to the sales
company environment. What should you do?
A. Add salespeople to an Office 365 security group.
B. Add salespeople to a security role.
C. Set privileges.
D. Set app security. - Answer –A
You are a Dynamics 365 Customer Service system administrator. Your organization
does not permit the use of custom code for solutions. You need to create a view that
can be viewed by all users in an organization. Where should you create the view?
A. Microsoft Excel template
B. Entities component of a solution
C. Microsoft Virtual Studio
D. Templates area - Answer -B
You are a Dynamics 365 Customer Service help desk administrator. Cases entered in
forms require different types of data to be stored in different types of fields. You need to
create forms for each of the following case types:
1. Case type A: A new case form that includes a timeline
2. Case type B: A new case form that includes a business process flow
3. Case type C: A new case form that can display case data on an interactive
dashboard
4. Case type D: A new mobile-friendly case form that requires minimal fields for record
creation
5. Case type E: A new mobile-friendly case form that displays the subject, case title and
status fields from a parent case
Which form types should you create? To answer, drag the appropriate form types to the
meet the data entry requirements.
The owner of a company needs to know who signs into the system. You need to ensure
that the owner can view the user audit logs. Where does each action need to be
performed?
1. Activate user auditing.
-A. System Settings
-B. Personal Settings
-C. Customize the System
-D. Microsoft 365 Compliance
2. View the user audit logs
-A. Advanced Find
-B. Individual record
-C. User Summary report
-D. Microsoft 365 Compliance - Answer -1. A
2. D
You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You
need to help end users understand which actions to take next and ensure that user
interaction occurs in manageable steps. Which actions should you perform?
1. Guide the user with actions to take
-A. Configure views and charts
-B. Configure business process flows
-C. Configure workflows
2. Ensure user interaction in manageable steps
-A. Configure the timeline on the form
-B. Configure each stage with the actions that need to be completed
-C. Configure Insights - Answer -1. B
2. B
You create a Power Apps portal to provide training and documentation for students.
Students create a profile on the portal and then select and pay for courses. You plan to
add free courses to the training portfolio. Free courses must be automatically available
to all students when they sign in. You need to assign default permissions to students.
What should you do?
A. Create a Students web role and set the Authenticated Users Role option to true.
Assign the web role to each registered user.
,B. Create an entity for managing free courses. Create entity permission records to
provide access to entity records for free courses and assign the entity permissions to
users when they register on the portal for the first time.
C. Create an entity for managing free courses. Create a Students web role and set the
Authenticated Users role option to true. Create appropriate entity permissions to access
the free course entity record - Answer -A
You are a Dynamics 365 Customer Service administrator. You need to configure the
following automation for the sales team:
✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
✑ Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement?
1. Email when the status changes
2. Text when the Opportunity is created
3. Create a Wunderlist task
A. Dynamics 365 workflow
B. Microsoft Flow
C. Business Process Flow - Answer -1. A
2. B
3. B
A company uses Common Data Service to manage prospects. The company has a
business process flow named BPFA that is associated with the Prospect entity to
streamline the prospect management process. You add a field named Category to the
Prospect entity. You create additional business process flows. You apply the business
process flows to Prospect records based on the selected category. Users can switch to
any other newly configured business process flows but must not use BPFA. You need
to configure the solution. What are two possible ways to achieve this goal? Each correct
answer presents a complete solution.
A. Remove all of the privileges for BPFA.
B. Use a business rule to prevent users from switching to BPFA.
C. Deactivate BPFA.
D. Change the display order of the business process flows to move BPFA to the bottom
of the list. - Answer -A C
You are a Dynamics 365 administrator for a veterinarian clinic. On the client
appointment form, there is a dropdown field for clients to select their type of pet. If a
client selects the option Other, the veterinarian wants a text field to appear so that
additional details can be added. You need to create a dynamically visible field. What
should you configure?
,A. field visibility on the form
B. workflow
C. business process flow
D. business rule - Answer -D
You are a Dynamics 365 Customer Service system administrator. You create an app for
the sales team. Members of the sales team cannot access the app. You need to ensure
that sales team members can access the app. Where should you configure app
permissions?
A. Dynamics administration center
B. Manage Roles
C. Security Roles - Answer -B
You create a parent entity and a child entity. The parent entity has a 1:N relationship
with the child entity. You need to ensure that when the owner changes on the parent
record that all child records are assigned to the new owner. You need to configure the
relationship behavior type. What should you use?
A. Referential
B. Referential, Restrict Delete
C. Parental
D. Restrict - Answer -C
A company has a canvas app that includes the following screens: Screen1 and
Screen2. The OnVisible property for Screen1 contains the following expression.
Set(AgeGroups, ["1-25", "26-54", "55+"])
Yes or No
1. AgeGroups can be accessed from Screen1 and Screen2
2. AgeGroups is a collection
3. You can use the Update function to change values in AgeGroups - Answer -1. No
2. No
3. Yes
You are a Dynamics 365 administrator. You create a new app. You need to create the
site map for the app. Which three actions should you perform in sequence?
A. Add a view
B. Add a group
C. Add an area
D. Add a subarea - Answer -C B D
You need to ensure that there are no leads for a customer before you create a new
opportunity for the customer. How can you use duplicate detection rules to achieve this
goal?
, 1. Base record type
-A. Lead
-B. Account
-C. Opportunity
2. Base record field
-A. Topic
-B. Account
-C. Originating Lead - Answer -1. A
2. B
A car dealership has a Dynamics 365 Sales environment for its sales company and
another environment for its leasing company. Users in one environment must not be
able to see the other environment. You need to grant salespeople access to the sales
company environment. What should you do?
A. Add salespeople to an Office 365 security group.
B. Add salespeople to a security role.
C. Set privileges.
D. Set app security. - Answer –A
You are a Dynamics 365 Customer Service system administrator. Your organization
does not permit the use of custom code for solutions. You need to create a view that
can be viewed by all users in an organization. Where should you create the view?
A. Microsoft Excel template
B. Entities component of a solution
C. Microsoft Virtual Studio
D. Templates area - Answer -B
You are a Dynamics 365 Customer Service help desk administrator. Cases entered in
forms require different types of data to be stored in different types of fields. You need to
create forms for each of the following case types:
1. Case type A: A new case form that includes a timeline
2. Case type B: A new case form that includes a business process flow
3. Case type C: A new case form that can display case data on an interactive
dashboard
4. Case type D: A new mobile-friendly case form that requires minimal fields for record
creation
5. Case type E: A new mobile-friendly case form that displays the subject, case title and
status fields from a parent case
Which form types should you create? To answer, drag the appropriate form types to the
meet the data entry requirements.
