1|Page
D469 WGU PERFORMANCE ASSESSMENT WITH
SOLUTIONS
An industrial chemical manufacturer wants to improve its quality standards by
tracking the moisture levels of raw materials using a statistical control chart. The
standard average moisture level is X humidity units, and two sample standard
deviations will be used.
What is the lower control limit of the chart?:-correct-answer-X - 2σ
A hotel chain wants to enhance the customer experience by upgrading its room
facilities across its many locations.
What is the relevant measure of service quality to meet the objective?:-correct-
answer-Consistency of the experience
A production facility is taking periodic samples to monitor process controls and
quality standards by using control charts.
Which scenario indicates that a process is not in control?:-correct-answer-Sample
attributes outside the control limits
, 2|Page
A consumer electronics company is launching a new product for house cleaning
purposes. This product uses multiple easy-to-use functionalities to minimize
defects.
Which quality source methodology has been used in this case?:-correct-answer-
Quality by design
A firm wants to understand and implement quality standards for managing supply
chain risks and avoiding customer service level disruptions.
Which standard can help achieve this goal?:-correct-answer-ISO 9001
A paper manufacturing unit began the International Organization for
Standardization (ISO) certification process but was unable to qualify for the
certification after the audit process.
Which scenario could have caused the rejection?:-correct-answer-The internal
quality management review processes are insufficient
29.
D469 WGU PERFORMANCE ASSESSMENT WITH
SOLUTIONS
An industrial chemical manufacturer wants to improve its quality standards by
tracking the moisture levels of raw materials using a statistical control chart. The
standard average moisture level is X humidity units, and two sample standard
deviations will be used.
What is the lower control limit of the chart?:-correct-answer-X - 2σ
A hotel chain wants to enhance the customer experience by upgrading its room
facilities across its many locations.
What is the relevant measure of service quality to meet the objective?:-correct-
answer-Consistency of the experience
A production facility is taking periodic samples to monitor process controls and
quality standards by using control charts.
Which scenario indicates that a process is not in control?:-correct-answer-Sample
attributes outside the control limits
, 2|Page
A consumer electronics company is launching a new product for house cleaning
purposes. This product uses multiple easy-to-use functionalities to minimize
defects.
Which quality source methodology has been used in this case?:-correct-answer-
Quality by design
A firm wants to understand and implement quality standards for managing supply
chain risks and avoiding customer service level disruptions.
Which standard can help achieve this goal?:-correct-answer-ISO 9001
A paper manufacturing unit began the International Organization for
Standardization (ISO) certification process but was unable to qualify for the
certification after the audit process.
Which scenario could have caused the rejection?:-correct-answer-The internal
quality management review processes are insufficient
29.
