SCHOLAR NOVA DIGITALS
EMAIL:
5
,
, Contents
1 Introduction to Medical Assisting 1
2 Healthcare and the Healthcare Team 11
3 Professionalism and Success 17
4 Interpersonal Communication 25
5 Legal and Ethical Issues 39
6 Infection Control Fundamentals 53
7 Safety and Patient Reception 67
8 Office Equipment and Supplies 85
9 Examination and Treatment Areas 101
10 Written and Electronic Communication 113
11 Medical Records and Documentation 133
12 Electronic Health Records 149
13 Managing Medical Records 163
No reproduction or distribution without the prior written consent of McGraw Hill LLC.
14 Telephone Techniques 177
15 Patient Education 197
16 Schedule Management 213
17 Insurance and Billing 237
© 2024 McGraw Hill LLC. All rights reserved.
18 Diagnostic Coding 257
19 Procedural Coding 275
20 Patient Collections and Financial Management 295
21 Organization of the Body 333
22 The Integumentary System 343
23 The Skeletal System 351
24 The Muscular System 361
5
, 25 The Cardiovascular System 369
26 The Blood 379
27 The Lymphatic and Immune Systems 387
28 The Respiratory System 395
29 The Nervous System 403
30 The Urinary System 411
31 The Reproductive Systems 419
32 The Digestive System 429
33 The Endocrine System 439
6 Contents
EMAIL:
5
,
, Contents
1 Introduction to Medical Assisting 1
2 Healthcare and the Healthcare Team 11
3 Professionalism and Success 17
4 Interpersonal Communication 25
5 Legal and Ethical Issues 39
6 Infection Control Fundamentals 53
7 Safety and Patient Reception 67
8 Office Equipment and Supplies 85
9 Examination and Treatment Areas 101
10 Written and Electronic Communication 113
11 Medical Records and Documentation 133
12 Electronic Health Records 149
13 Managing Medical Records 163
No reproduction or distribution without the prior written consent of McGraw Hill LLC.
14 Telephone Techniques 177
15 Patient Education 197
16 Schedule Management 213
17 Insurance and Billing 237
© 2024 McGraw Hill LLC. All rights reserved.
18 Diagnostic Coding 257
19 Procedural Coding 275
20 Patient Collections and Financial Management 295
21 Organization of the Body 333
22 The Integumentary System 343
23 The Skeletal System 351
24 The Muscular System 361
5
, 25 The Cardiovascular System 369
26 The Blood 379
27 The Lymphatic and Immune Systems 387
28 The Respiratory System 395
29 The Nervous System 403
30 The Urinary System 411
31 The Reproductive Systems 419
32 The Digestive System 429
33 The Endocrine System 439
6 Contents
