Postal USPS Exam 474 Questions and
Answers
While you're out on your route, a customer asks you to locate a specific product he cannot find
online - ANSWERS -ML: Tell him you're happy to help and describe where to find the item
LL: Help him find the product on the site... purchasing a different item that is on sale
While you are out delivering on your mail route, a customer stops and asks you about a missing
package... - ANSWERS -ML: Explain the package was already delivered...
LL: Tell the customer that the package has already been delivered. Suggest contacting the local
post office to follow up
During a delivery, a customer asks you some questions about shipping options. You don't know
the answer to any of her questions. - ANSWERS -ML: Tell her that you aren't aware of the
answers... shipping info on the USPS website
LL: Apologize and let her know that you aren't aware sure of the answers
A recently hired coworker is struggling to learn the role... - ANSWERS -ML: Offer her advice on
how to do the job
LL: Meet with your supervisor to suggest that a different role might be better for the new
coworker
A customer on your route is upset because his local post office doesn't carry an item he wants -
ANSWERS -ML: Work to figure out what the customer needs the item for... in-stock alternative
LL: Suggest the customer call the post office's supervisor...
Your supervisor asks you to finish a task before you leave on your route... - ANSWERS -ML:
Quickly explain the task to your coworkers so you can finish your task
Answers
While you're out on your route, a customer asks you to locate a specific product he cannot find
online - ANSWERS -ML: Tell him you're happy to help and describe where to find the item
LL: Help him find the product on the site... purchasing a different item that is on sale
While you are out delivering on your mail route, a customer stops and asks you about a missing
package... - ANSWERS -ML: Explain the package was already delivered...
LL: Tell the customer that the package has already been delivered. Suggest contacting the local
post office to follow up
During a delivery, a customer asks you some questions about shipping options. You don't know
the answer to any of her questions. - ANSWERS -ML: Tell her that you aren't aware of the
answers... shipping info on the USPS website
LL: Apologize and let her know that you aren't aware sure of the answers
A recently hired coworker is struggling to learn the role... - ANSWERS -ML: Offer her advice on
how to do the job
LL: Meet with your supervisor to suggest that a different role might be better for the new
coworker
A customer on your route is upset because his local post office doesn't carry an item he wants -
ANSWERS -ML: Work to figure out what the customer needs the item for... in-stock alternative
LL: Suggest the customer call the post office's supervisor...
Your supervisor asks you to finish a task before you leave on your route... - ANSWERS -ML:
Quickly explain the task to your coworkers so you can finish your task
