GMS 401 Final EXAM Questions & Answers, Well
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Terms in this set (203)
Production the creation of goods and services
Activities that relate to the creation of goods and
Operations Management services through the transformation of inputs to
outputs
A global network of organizations and activities that
Supply chain
supply a firm with goods and services
Economic activities that typically produce an
Services intangible product (such as education, entertainment,
lodging, government, financial, and health services)
the segment of the economy that includes trade,
Service sector financial, lodging, education, legal, medical, and
other professional occupations
the application of planning, organizing, staffing,
Management process leading, and controlling to the achievement of
objectives
distinguishing the offerings of an organization in a way
Differentiation
that the customer perceives as adding value
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Engaging a customer with a product through
Experience Differentiation imaginative use of the five senses, so the customer
"experiences" the product
achieving maximum value, as perceived by the
Low cost leadership
customer
a set of values related to rapid, flexible, and reliable
Response
performance
the purpose or rationale for an organization's
Mission
existence
how an organization expects to achieve its missions
Strategy
and goals
the ratio of outputs (goods and services) divided by
Productivity one or more inputs (such as labour, capital or
management)
Indicates the ratio of one resource (input) to the
Single factor Productivity
goods and services produced (outputs).
indicates the ratio of many or all resources (inputs) to
Multifactor productivity
the goods and services produced (outputs)
the three factors critical to productivity improvement
Productivity variables
- capital and the art and science of management
a society in which much of the labour force has
Knowledge Society migrated from manual work to work based on
knowledge
the activities involved in keeping a systems equipment
Maintenance
in working order
the probability that a machine part or product will
Reliability function properly for a specified time under stated
conditions
Mean Time Between The expected time between a repair and the next
Failures (MTBF) failure of a component, machine, process, or product.
Redundancy the use of components in parallel to raise reliability
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Product concepts are developed from a variety of
sources, both external and internal to the firm.
Product development Concepts that survive the product idea stage
stages progress through various stages, with nearly constant
review, feedback, and evaluation in a highly
participative environment to minimize failure
a design that can be produced to requirements even
Robust design
with unfavorable conditions in the production process
Designs in which parts or components of a product
Modular designs are subdivided into modules that are easily
interchanged or replaced
computer-aided design interactive use of a computer to develop and
(CAD) document a product
Design for manufacture software that allows designers to look at the effect of
and assembly (DFMA) design on manufacturing of the product
3-D Object Modeling An extension of CAD that builds small prototypes.
Standard for the exchange a standard that provides a format allowing the
of product data (STEP) electronic transmission of three-dimensional data
computer-aided the use of information technology to control
manufacturing (CAM) machinery
a visual form of communication in which images
Virtual reality substitute for reality and typically allow the user to
respond interactively
a review of successful products that takes place
Value analysis
during the production process
analysis that focuses on the ways in which processes
Process-Chain-Network
can be designed to optimize interaction between
(PCN) Analysis
firms and their customers
a sequence of steps that accomplishes an identifiable
Process chain
purpose (of providing value to process participants)
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