OMGT 5373- Quality Management Midterm-Final
2025-2026 Most Recent Version Comprehensive
130 Questions and Verified Answers Accurate
Solutions Already Graded A+ Get it 100% Correct
_______ provides a framework for looking at factors that influence a situation. -
CORRECT ANSWER: Force Field Analysis
________ forces ______ change because they _____ the person in the opposition
direction. - CORRECT ANSWER: Restraining, hinder, push
__________ is a statistical technique for determining the existence of differences
among several population means. - CORRECT ANSWER: ANOVA
___________ are commonly set up as a grid allowing for two factors to be recorded at
once. - CORRECT ANSWER: Scatter diagram
___________ means how well the product or service meets the specifications
determined by designers. - CORRECT ANSWER: Quality Conformance
______________ forces are forces that _____________ in a direction that causes
change to occur. - CORRECT ANSWER: Driving, push
________________ are graphs used to study how data about aspects of a process
change over time, without evaluating them against a broader context or analysis. -
CORRECT ANSWER: Run Charts
___________________ are also known as frequency charts. - CORRECT ANSWER:
Histograms
,A __________ shows the relationship between two factors. - CORRECT ANSWER:
Scatter diagram
A ___________ helps show trends or patterns, but cannot tell you if a process is stable.
- CORRECT ANSWER: Run Chart
A _____________ is a visual representation of the sequence of steps and decisions
needed to perform a process. - CORRECT ANSWER: Flow Chart
A _____________ shows on a bar graph which factors are more significant. -
CORRECT ANSWER: Pareto Chart
A ______________ is just a line graph of data plotted over time. - CORRECT
ANSWER: Run Chart
A ______________ provides a way to collect and tally data points at the locations
where the data are generated. The data can be quantitative or qualitative. - CORRECT
ANSWER: Check Sheet
A _______________ is a visual representation of the path an entity (e.g., product,
person, material) takes through a production facility or process. - CORRECT ANSWER:
Spaghetti Diagram
A formalized system that documents processes, procedures, and responsibilities for
achieving quality policies and objectives, which helps coordinate and direct an
organization's activities to meet customer and regulatory requirements and improve its
effectiveness and efficiency on a continuous basis, is called a __________________ -
CORRECT ANSWER: Quality Management System
A time chart designed to display signals or warning of special cause variation is known
as a ________________________. - CORRECT ANSWER: Control Chart
, A(n) _________ shows the distribution of values produced by a process. - CORRECT
ANSWER: histogram
A(n) _________ shows the distribution of values produced by a process. - CORRECT
ANSWER: Histogram
According to the course materials, which are the most-popular variable control charts? -
CORRECT ANSWER: 1. X-bar and R
2. XmR
All of the following are true about z-scores EXCEPT:
-The mean and SD of the standard normal distribution used to generate the z-table are
0 and 1 respectively.
-A z-score is the number of standard deviations an individual sample is away from the
mean
-The value in a cell of a z-table shows the probability that any randomly-picked sample
Z in the population will be less than the value z that identifies that cell.
-Can only be used with the normal distribution. - CORRECT ANSWER: Can only be
used with the normal distribution.
Driving forces cause a shift in the equilibrium _______ change. - CORRECT ANSWER:
towards
Driving forces facilitate ______ because they _____the person in the desired direction. -
CORRECT ANSWER: change, push
Identify the Quality Guru with their achievement:
created 14 points - CORRECT ANSWER: Deming
2025-2026 Most Recent Version Comprehensive
130 Questions and Verified Answers Accurate
Solutions Already Graded A+ Get it 100% Correct
_______ provides a framework for looking at factors that influence a situation. -
CORRECT ANSWER: Force Field Analysis
________ forces ______ change because they _____ the person in the opposition
direction. - CORRECT ANSWER: Restraining, hinder, push
__________ is a statistical technique for determining the existence of differences
among several population means. - CORRECT ANSWER: ANOVA
___________ are commonly set up as a grid allowing for two factors to be recorded at
once. - CORRECT ANSWER: Scatter diagram
___________ means how well the product or service meets the specifications
determined by designers. - CORRECT ANSWER: Quality Conformance
______________ forces are forces that _____________ in a direction that causes
change to occur. - CORRECT ANSWER: Driving, push
________________ are graphs used to study how data about aspects of a process
change over time, without evaluating them against a broader context or analysis. -
CORRECT ANSWER: Run Charts
___________________ are also known as frequency charts. - CORRECT ANSWER:
Histograms
,A __________ shows the relationship between two factors. - CORRECT ANSWER:
Scatter diagram
A ___________ helps show trends or patterns, but cannot tell you if a process is stable.
- CORRECT ANSWER: Run Chart
A _____________ is a visual representation of the sequence of steps and decisions
needed to perform a process. - CORRECT ANSWER: Flow Chart
A _____________ shows on a bar graph which factors are more significant. -
CORRECT ANSWER: Pareto Chart
A ______________ is just a line graph of data plotted over time. - CORRECT
ANSWER: Run Chart
A ______________ provides a way to collect and tally data points at the locations
where the data are generated. The data can be quantitative or qualitative. - CORRECT
ANSWER: Check Sheet
A _______________ is a visual representation of the path an entity (e.g., product,
person, material) takes through a production facility or process. - CORRECT ANSWER:
Spaghetti Diagram
A formalized system that documents processes, procedures, and responsibilities for
achieving quality policies and objectives, which helps coordinate and direct an
organization's activities to meet customer and regulatory requirements and improve its
effectiveness and efficiency on a continuous basis, is called a __________________ -
CORRECT ANSWER: Quality Management System
A time chart designed to display signals or warning of special cause variation is known
as a ________________________. - CORRECT ANSWER: Control Chart
, A(n) _________ shows the distribution of values produced by a process. - CORRECT
ANSWER: histogram
A(n) _________ shows the distribution of values produced by a process. - CORRECT
ANSWER: Histogram
According to the course materials, which are the most-popular variable control charts? -
CORRECT ANSWER: 1. X-bar and R
2. XmR
All of the following are true about z-scores EXCEPT:
-The mean and SD of the standard normal distribution used to generate the z-table are
0 and 1 respectively.
-A z-score is the number of standard deviations an individual sample is away from the
mean
-The value in a cell of a z-table shows the probability that any randomly-picked sample
Z in the population will be less than the value z that identifies that cell.
-Can only be used with the normal distribution. - CORRECT ANSWER: Can only be
used with the normal distribution.
Driving forces cause a shift in the equilibrium _______ change. - CORRECT ANSWER:
towards
Driving forces facilitate ______ because they _____the person in the desired direction. -
CORRECT ANSWER: change, push
Identify the Quality Guru with their achievement:
created 14 points - CORRECT ANSWER: Deming
