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AIRS I&R Community Resource
Specialists Exam Questions and
Verified Answers Latest 2025
A Community Resource Specialist is most likely to ask the question, "What
have you already tried?" when an older adult:
A. Has called numerous times for different needs
B. Express their frustration at trying to find help
C. Is dissatisfied with the specialist's response
D. Says it is the first time they have ever called the service - ANSB.
Express their frustration at trying to find help
A Community Resource Specialist may empower a client by:
A. Explaining the application process and eligibility requirements for a
particular service
B. Calling the service on behalf of the client
C. Contacting family members to obtain needed suppport
D. Placing the client on an agency waiting list for a particular service -
ANSA. Explaining the application process and eligibility requirements for a
particular service
A Community Resource Specialist receives a call from someone whose
older relative lives in another state. Which of the following is the most
appropriate referral?
1
, 2
A. Connect the caller directly to the Federal Administration on Community
Living
B. Connect the caller with the Eldercare Locator for initial assessment and
transfer/referral to the local aging network agency
C. Politely explain that you have no resources for that area
D. Assess whether the caller has any needs that can be addressed locally -
ANSB. Connect the caller with the Eldercare Locator for initial assessment
and transfer/referral to the local aging network agency
Although different I&As may have different policies, a Community Resource
Specialist is most likely to decide that follow-up will be needed when the
client:
A. Offers to volunteer at a local senior center but is nervous about calling
B. Seems uncertain about the information provided
C. Requests the name and phone number of a home support agency
D. Appears unfamiliar with long-term care resources in general - ANSB.
Seems uncertain about the information provided
An angry caregiver says that she has made dozens of calls trying to find
respite care for her mother. Which of the following should the Community
Resource Specialist first try to determine?
A. The exact number of calls that the client actually made
B. The names of the programs and the reasons for service denial
C. The name and phone numbers of the programs contacted
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, 3
D. Whether the caregiver fully understands the nature of respite care -
ANSB. The names of the programs and the reasons for service denial
An example of an unmet need is when:
A. Only a single referral is available to help the client
B. The client does not want to accept the help that is available
C. The help that the client requires is not available
D. The client has an underlying issue that is not directly expressed - ANSC.
The help that the client requires is not available
An I&R/A program gathers information on the unmet needs of persons with
disabilities in order to document the:
A. Experiences of specialist answering complex calls
B. Situations where referrals cannot be provided
C. Areas where individual advocacy was essential
D. Number of total calls minus total referrals - ANSB. Situations where
referrals cannot be provided
An informed choice is made when a person with disabilities:
A. Decides on which option to follow
B. Has a choice of available options
C. Requests and receives the specialist's opinion
D. Understands the options available - ANSD. Understands the options
available
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AIRS I&R Community Resource
Specialists Exam Questions and
Verified Answers Latest 2025
A Community Resource Specialist is most likely to ask the question, "What
have you already tried?" when an older adult:
A. Has called numerous times for different needs
B. Express their frustration at trying to find help
C. Is dissatisfied with the specialist's response
D. Says it is the first time they have ever called the service - ANSB.
Express their frustration at trying to find help
A Community Resource Specialist may empower a client by:
A. Explaining the application process and eligibility requirements for a
particular service
B. Calling the service on behalf of the client
C. Contacting family members to obtain needed suppport
D. Placing the client on an agency waiting list for a particular service -
ANSA. Explaining the application process and eligibility requirements for a
particular service
A Community Resource Specialist receives a call from someone whose
older relative lives in another state. Which of the following is the most
appropriate referral?
1
, 2
A. Connect the caller directly to the Federal Administration on Community
Living
B. Connect the caller with the Eldercare Locator for initial assessment and
transfer/referral to the local aging network agency
C. Politely explain that you have no resources for that area
D. Assess whether the caller has any needs that can be addressed locally -
ANSB. Connect the caller with the Eldercare Locator for initial assessment
and transfer/referral to the local aging network agency
Although different I&As may have different policies, a Community Resource
Specialist is most likely to decide that follow-up will be needed when the
client:
A. Offers to volunteer at a local senior center but is nervous about calling
B. Seems uncertain about the information provided
C. Requests the name and phone number of a home support agency
D. Appears unfamiliar with long-term care resources in general - ANSB.
Seems uncertain about the information provided
An angry caregiver says that she has made dozens of calls trying to find
respite care for her mother. Which of the following should the Community
Resource Specialist first try to determine?
A. The exact number of calls that the client actually made
B. The names of the programs and the reasons for service denial
C. The name and phone numbers of the programs contacted
2
, 3
D. Whether the caregiver fully understands the nature of respite care -
ANSB. The names of the programs and the reasons for service denial
An example of an unmet need is when:
A. Only a single referral is available to help the client
B. The client does not want to accept the help that is available
C. The help that the client requires is not available
D. The client has an underlying issue that is not directly expressed - ANSC.
The help that the client requires is not available
An I&R/A program gathers information on the unmet needs of persons with
disabilities in order to document the:
A. Experiences of specialist answering complex calls
B. Situations where referrals cannot be provided
C. Areas where individual advocacy was essential
D. Number of total calls minus total referrals - ANSB. Situations where
referrals cannot be provided
An informed choice is made when a person with disabilities:
A. Decides on which option to follow
B. Has a choice of available options
C. Requests and receives the specialist's opinion
D. Understands the options available - ANSD. Understands the options
available
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