United Airlines final assessment Exam Questions and
Answers
Carl is the marshaller for an arriving aircraft. As a part of the aircraft arrival team, one of
his main responsibilities is to:
A) Ensure safe arrival of the aircraft to the gate area.
B) Oversee all communications with the flight deck.
C) Manage the Passenger Loading Bridge
D) Lead the team by assigning roles and responsibilities - -A) Ensure safe arrival of the
aircraft to the gate area.
-Shanti is scanning baggage for an outbound flight that is behind schedule. Since they are
in a hurry, he feels it's okay to skip manual verification of the bag tag and label information
for the loaded items. Do you agree with Shanti's decision to skip the manual verification to
save time.
A) It's okay, but only when RSEs are behind schedule and need to load quickly to make up
for time.
B) RSEs should follow local station guidelines and manually verify tags and label
information only if they are using older model scanners.
C) RSEs should always verify the flight number and destination for baggage and cargo
being loaded onto the departing aircraft.
D) It's okay since the scanners automate the process and mitigate the mishandling of bags
and cargo. - -C) RSEs should always verify the flight number and destination for baggage
and cargo being loaded onto the departing aircraft.
-The aircraft arrival team is ready to begin unloading a B737. What is required before we
start unloading the plane?
A) Main landing gear chocks correctly placed
B) Safe to approach hand signal given
C) Nose gear chocks correctly placed
D) All options - -D) all options
-Daryn communicates with hand signals to the push back driver, but he feels the driver us
having difficulty understanding his hand signal communications. Which hand signal should
he use if he needs to communicate verbally with the driver to ensure he understands all
communications?
A) Negative
B) Slow Down
C) Emergency Stop
D) Safe to approach - -C) Emergency Stop
, -The aircraft arrival team is preparing for an arriving flight, but they have just been
notified that the arrival has been delayed. When flight delays occur, RSEs should?
A) Review the weather reports to see if conditions many cause further flight delays.
B) Stay flexible to the needs of the service and communicate with the lead.
C) Take a 15 min break
D) Take the opportunity to chat with team members on the ramp. - -B) Stay flexible to the
needs of the service and communicate with the lead.
-John is loading bags onto the aircraft and finds several Expedite or Rush-tagged bags on
the bag cart. What should he do with the Expedite or Rush bags?
A) Take the bags back to the baggage processing area because the tags were hand written.
B) Confirm the bags are routed for the current flight and destination and load immediately,
returning the bags to the customers as soon as possible.
C) Set the bags on the ground and wait until the Leads clears the bags
D) Hold the bags until just before departure time to ensure he can safely load the Rush bags
without delaying the departure of the aircraft. - -B) Confirm the bags are routed for the
current flight and destination and load immediately, returning the bags to the customers as
soon as possible.
-Lita is preparing to operate a motorized GSE vehicle. What should she do first before
operating the GSE.
A) Test the headset equipment before operating the GSE
B) check to see if the GSE is reserved for another gate
C) Verify the weather conditions are favorable for operating GSE
D) Preform a user check for the GSE - -D) Preform a user check for the GSE
-What needs to be accomplished before approaching the Operational Safety Zone with any
Ground Service Equipment? Select all that apply.
A) Verify the aircraft has been secured with chocks
B) When entering the Operational Safety zone, all authorized Ground Service Equipment
must preform a safety stop.
C) Ground Crew must never approach the aircraft if there is any questions of whether it is
safe to do so.
D) Ensure aircraft engines are off and spooling down - -A,B,C,D
all options are correct
-Brian is preparing to wingwalk a departing aircraft. Where should he position himself to
accomplish the task safely?
A) As long as the pushback driver can see him, it does not matter where he stands
B) In general area of the wing ti, he must maintain safety clearance of at least 10 feet from
the aircraft or tractor at all times and is visible to the pushback driver.
Answers
Carl is the marshaller for an arriving aircraft. As a part of the aircraft arrival team, one of
his main responsibilities is to:
A) Ensure safe arrival of the aircraft to the gate area.
B) Oversee all communications with the flight deck.
C) Manage the Passenger Loading Bridge
D) Lead the team by assigning roles and responsibilities - -A) Ensure safe arrival of the
aircraft to the gate area.
-Shanti is scanning baggage for an outbound flight that is behind schedule. Since they are
in a hurry, he feels it's okay to skip manual verification of the bag tag and label information
for the loaded items. Do you agree with Shanti's decision to skip the manual verification to
save time.
A) It's okay, but only when RSEs are behind schedule and need to load quickly to make up
for time.
B) RSEs should follow local station guidelines and manually verify tags and label
information only if they are using older model scanners.
C) RSEs should always verify the flight number and destination for baggage and cargo
being loaded onto the departing aircraft.
D) It's okay since the scanners automate the process and mitigate the mishandling of bags
and cargo. - -C) RSEs should always verify the flight number and destination for baggage
and cargo being loaded onto the departing aircraft.
-The aircraft arrival team is ready to begin unloading a B737. What is required before we
start unloading the plane?
A) Main landing gear chocks correctly placed
B) Safe to approach hand signal given
C) Nose gear chocks correctly placed
D) All options - -D) all options
-Daryn communicates with hand signals to the push back driver, but he feels the driver us
having difficulty understanding his hand signal communications. Which hand signal should
he use if he needs to communicate verbally with the driver to ensure he understands all
communications?
A) Negative
B) Slow Down
C) Emergency Stop
D) Safe to approach - -C) Emergency Stop
, -The aircraft arrival team is preparing for an arriving flight, but they have just been
notified that the arrival has been delayed. When flight delays occur, RSEs should?
A) Review the weather reports to see if conditions many cause further flight delays.
B) Stay flexible to the needs of the service and communicate with the lead.
C) Take a 15 min break
D) Take the opportunity to chat with team members on the ramp. - -B) Stay flexible to the
needs of the service and communicate with the lead.
-John is loading bags onto the aircraft and finds several Expedite or Rush-tagged bags on
the bag cart. What should he do with the Expedite or Rush bags?
A) Take the bags back to the baggage processing area because the tags were hand written.
B) Confirm the bags are routed for the current flight and destination and load immediately,
returning the bags to the customers as soon as possible.
C) Set the bags on the ground and wait until the Leads clears the bags
D) Hold the bags until just before departure time to ensure he can safely load the Rush bags
without delaying the departure of the aircraft. - -B) Confirm the bags are routed for the
current flight and destination and load immediately, returning the bags to the customers as
soon as possible.
-Lita is preparing to operate a motorized GSE vehicle. What should she do first before
operating the GSE.
A) Test the headset equipment before operating the GSE
B) check to see if the GSE is reserved for another gate
C) Verify the weather conditions are favorable for operating GSE
D) Preform a user check for the GSE - -D) Preform a user check for the GSE
-What needs to be accomplished before approaching the Operational Safety Zone with any
Ground Service Equipment? Select all that apply.
A) Verify the aircraft has been secured with chocks
B) When entering the Operational Safety zone, all authorized Ground Service Equipment
must preform a safety stop.
C) Ground Crew must never approach the aircraft if there is any questions of whether it is
safe to do so.
D) Ensure aircraft engines are off and spooling down - -A,B,C,D
all options are correct
-Brian is preparing to wingwalk a departing aircraft. Where should he position himself to
accomplish the task safely?
A) As long as the pushback driver can see him, it does not matter where he stands
B) In general area of the wing ti, he must maintain safety clearance of at least 10 feet from
the aircraft or tractor at all times and is visible to the pushback driver.
