ServiceNow CSA Practice Exam #2
Which of the following is the A collection of permissions
definition of a role in
ServiceNow?
• An Actor in user storie
• A collection of
permissions
• A set of access control
rules
• A set of user access policies
• A persona in workflows
You need to go back to review Select the record from the History tab
a record you just looked at
recently.
What is one of the quickest ways
to navigate back to the same
record?
• Impersonate another user
• Expand every
application in the All
applications tab
• Navigate back to its
corresponding list
• Select the record from the
History tab
What needs to be configured to Form Layout
create a new form view?
• List Layout
• List Design
• Form Layout
• Related List
,You can use machine-learning Predictive Intelligence
solutions in your ServiceNow
instance to predict,
recommend, and organise data
outcomes. These solutions can
help resolve requests faster by
categorising, assigning and
prioritising them using the
Short Description.
What is the name of this platform
function?
• Agent Assist
• User Experience Analytics
• Virtual Agent
• Performance Analytics
• Predictive Intelligence
• Natural Language
Understanding
What is Configuration A database used to store configuration records throughout their lifecycle
Management Database
(CMDB)?
• A database used to
store configuration records
throughout their lifecycle
• Components of an
infrastructure required to deliver
a product or service
• A set of tools and
databases that are used to
manage an organizations
configuration data
• A table that contains a
specific type or group of CIs
that share common
attributes
Which collaboration tool can Connect Chat
you access using the bubble
icon on the banner?
• Now Messenger
• Virtual Assistant
• Agent Chat
• Live Feed
• Connect Chat
• Natural Language Queries
What is an update set? Group of one or more changes that can be moved from one instance to
• Group of one or more another altogether.
changes that can be moved
from one instance to another
altogether.
• A series of tables and
fields that store information
, about the Configuration
Items (CIs) owned by your
organisation.
• One method of
security that restricts access
to data by requiring users to
pass a set of requirements
before they can interact with
it.
• A server-side script
that runs when a record is
displayed, inserted, updated, or
deleted or when a table is
queried.
Which of the following is the A collection of permissions
definition of a role in
ServiceNow?
• An Actor in user storie
• A collection of
permissions
• A set of access control
rules
• A set of user access policies
• A persona in workflows
You need to go back to review Select the record from the History tab
a record you just looked at
recently.
What is one of the quickest ways
to navigate back to the same
record?
• Impersonate another user
• Expand every
application in the All
applications tab
• Navigate back to its
corresponding list
• Select the record from the
History tab
What needs to be configured to Form Layout
create a new form view?
• List Layout
• List Design
• Form Layout
• Related List
,You can use machine-learning Predictive Intelligence
solutions in your ServiceNow
instance to predict,
recommend, and organise data
outcomes. These solutions can
help resolve requests faster by
categorising, assigning and
prioritising them using the
Short Description.
What is the name of this platform
function?
• Agent Assist
• User Experience Analytics
• Virtual Agent
• Performance Analytics
• Predictive Intelligence
• Natural Language
Understanding
What is Configuration A database used to store configuration records throughout their lifecycle
Management Database
(CMDB)?
• A database used to
store configuration records
throughout their lifecycle
• Components of an
infrastructure required to deliver
a product or service
• A set of tools and
databases that are used to
manage an organizations
configuration data
• A table that contains a
specific type or group of CIs
that share common
attributes
Which collaboration tool can Connect Chat
you access using the bubble
icon on the banner?
• Now Messenger
• Virtual Assistant
• Agent Chat
• Live Feed
• Connect Chat
• Natural Language Queries
What is an update set? Group of one or more changes that can be moved from one instance to
• Group of one or more another altogether.
changes that can be moved
from one instance to another
altogether.
• A series of tables and
fields that store information
, about the Configuration
Items (CIs) owned by your
organisation.
• One method of
security that restricts access
to data by requiring users to
pass a set of requirements
before they can interact with
it.
• A server-side script
that runs when a record is
displayed, inserted, updated, or
deleted or when a table is
queried.
