United Airlines Interview Exam Questions and Answers
Crew Resource Management (CRM)/Threat and Error Management (TEM) United
Background - -Throughout United's long history of airline operations, the development
and practical application of Crew Resource Management (CRM) / Threat and Error
Management (TEM) has played an integral part in United's success and safety record.
Beginning in 1978, United was the first commercial airline to recognize, develop and
implement the earliest concepts of Crew Resource Management.
This effort and dedication continue to influence the day-to-day flight operations at United.
Without the influence of a robust CRM/TEM strategy, the best technical Standard Operating
Procedures (SOPs) are less effective and do not realize their full potential.
-United CRM - -enhances a critical set of observable interpersonal human behaviors that
go beyond technical stick and rudder skills. CRM augments technical expertise to create a
more productive, safe crew environment.
-Threat and Error Management (TEM) - -refers to the process of managing operational
threats and human errors. Threat management reduces the potential for pilot error, while
error management mitigates the negative consequences of errors. These combined
techniques are known as threat and error management, or TEM. TEM promotes vigilance
versus complacency by implementing an active, continuous process of identifying and
preparing for threats and identifying and repairing errors at the earliest opportunity.
-Objetive of CRM and TEM - -maximize flight safety by minimizing incidents and accidents
caused by human factors.
-draw the CRM/ TEM daigram - -CRM/TEM is represented in the CRM/TEM model on the
left. Safe Operations is depicted at the top of the model and represents the desired
operating environment. As a crew encounters operational threats or human error, there is
a potential to move away from the safe operations area. If the trend continues, the result
may be an incident or accident. Effective application of CRM/TEM skills creates a pathway
from an incident/accident and will turn a divergent trend back to safe operations. The
response to threats, errors, and UAS (Undesired Aircraft State) is shown in the pathway to
the right of each condition, in dicating the effect each has in moving the flight away from an
incident/accident towards safe operations. Embedded in the recovery arrows are the seven
CRM skills.
-The CRM/TEM model describes what crews do; the seven CRM/TEM skills explain how
crews do it. These CRM skills include: - -Planning and Decision Making
Leadership Effectiveness
Situational Awareness
Communication
Monitor/Cross-Check
Workload Management
, Automation Management
-crew debrief explentation - -By breaking down the components of human behavior into
seven observable behaviors, the process a crew uses to enhance their performance
throughout all phases of flight is now quantified and manageable. This results in a higher
level of safety throughout all phases of flight. The philosophy is further implemented
through a robust debrief expectation and SOP whereby a crew is required to debrief each
flight within the context of CRM/TEM
-Debreif process - -The debrief process guides a crew discussion by asking a set of three
simple yet discoverable questions. All pilots at United are expected to embrace and employ
the concepts and SOPs of CRM/TEM as defined in the United Flight Operations Manual.
Each crew will be evaluated during all line operations and training events to determine
CRM/TEM proficiency.
-United 4 core - -1. Caring
2. Safe
3. Dependable
4. Efficient
-United Mission Statement - -To create an inclusive work environment, characterized by
dignity and respect that empowers every employee to serve the global marketplace and
contribute to our success.
-United Aircraft Fleet - -1. A319
2. A320
3. B737 (700, 800, 900)
4. B757
5. B767
6. B787
7. B777
-United Crew Bases - -1. Newark, NJ
2. Dulles, VA
3. Chicago, IL
4. Houston, TX
5. Denver, CO
6. Los Angeles, CA
7. San Francisco, CA
-CRM was implemented first on what airline and when? - -United airlines. 1978
-what are the questions on a crew debrief? - -What went well and why?
What could have gone better and why?
What will we do next time?
Crew Resource Management (CRM)/Threat and Error Management (TEM) United
Background - -Throughout United's long history of airline operations, the development
and practical application of Crew Resource Management (CRM) / Threat and Error
Management (TEM) has played an integral part in United's success and safety record.
Beginning in 1978, United was the first commercial airline to recognize, develop and
implement the earliest concepts of Crew Resource Management.
This effort and dedication continue to influence the day-to-day flight operations at United.
Without the influence of a robust CRM/TEM strategy, the best technical Standard Operating
Procedures (SOPs) are less effective and do not realize their full potential.
-United CRM - -enhances a critical set of observable interpersonal human behaviors that
go beyond technical stick and rudder skills. CRM augments technical expertise to create a
more productive, safe crew environment.
-Threat and Error Management (TEM) - -refers to the process of managing operational
threats and human errors. Threat management reduces the potential for pilot error, while
error management mitigates the negative consequences of errors. These combined
techniques are known as threat and error management, or TEM. TEM promotes vigilance
versus complacency by implementing an active, continuous process of identifying and
preparing for threats and identifying and repairing errors at the earliest opportunity.
-Objetive of CRM and TEM - -maximize flight safety by minimizing incidents and accidents
caused by human factors.
-draw the CRM/ TEM daigram - -CRM/TEM is represented in the CRM/TEM model on the
left. Safe Operations is depicted at the top of the model and represents the desired
operating environment. As a crew encounters operational threats or human error, there is
a potential to move away from the safe operations area. If the trend continues, the result
may be an incident or accident. Effective application of CRM/TEM skills creates a pathway
from an incident/accident and will turn a divergent trend back to safe operations. The
response to threats, errors, and UAS (Undesired Aircraft State) is shown in the pathway to
the right of each condition, in dicating the effect each has in moving the flight away from an
incident/accident towards safe operations. Embedded in the recovery arrows are the seven
CRM skills.
-The CRM/TEM model describes what crews do; the seven CRM/TEM skills explain how
crews do it. These CRM skills include: - -Planning and Decision Making
Leadership Effectiveness
Situational Awareness
Communication
Monitor/Cross-Check
Workload Management
, Automation Management
-crew debrief explentation - -By breaking down the components of human behavior into
seven observable behaviors, the process a crew uses to enhance their performance
throughout all phases of flight is now quantified and manageable. This results in a higher
level of safety throughout all phases of flight. The philosophy is further implemented
through a robust debrief expectation and SOP whereby a crew is required to debrief each
flight within the context of CRM/TEM
-Debreif process - -The debrief process guides a crew discussion by asking a set of three
simple yet discoverable questions. All pilots at United are expected to embrace and employ
the concepts and SOPs of CRM/TEM as defined in the United Flight Operations Manual.
Each crew will be evaluated during all line operations and training events to determine
CRM/TEM proficiency.
-United 4 core - -1. Caring
2. Safe
3. Dependable
4. Efficient
-United Mission Statement - -To create an inclusive work environment, characterized by
dignity and respect that empowers every employee to serve the global marketplace and
contribute to our success.
-United Aircraft Fleet - -1. A319
2. A320
3. B737 (700, 800, 900)
4. B757
5. B767
6. B787
7. B777
-United Crew Bases - -1. Newark, NJ
2. Dulles, VA
3. Chicago, IL
4. Houston, TX
5. Denver, CO
6. Los Angeles, CA
7. San Francisco, CA
-CRM was implemented first on what airline and when? - -United airlines. 1978
-what are the questions on a crew debrief? - -What went well and why?
What could have gone better and why?
What will we do next time?
