United Airlines Safety and Service Terminology Exam
Questions and Answers
Aft - -The rear of the aircraft
-AFT Galley - -Economy plus and economy galley
-below the wing - -all operations and activities that occur on the ground like fueling the
aircraft, loading & unloading baggage, wing walking, etc.
-bulkhead - -A term used to define any dividing wall in the aircraft
-cabin - -The interior of the aircraft where the customers are seated
-Charter flights - -flights that are operating with a sports team or group that have
exclusive use of the aircraft and are isolated from the general public
-choice menu - -snacks and meals available for sale in economy plus and economy service
-core4 service standards - -Core4 service standards are standards that shape how we
interact with our customers and each other. Safe, Caring, Dependable and Efficient. Core 4
serves as our framework for the way we make decisions
-customers - -The passengers who travel are always referred to as customers. Flight
attendants always need to be aware of our customers and their needs
-deplane - -Term used to indicate customers leaving or exiting the aircraft
-doghouse - -A small compartment in the aircraft cabin used to stow equipment
-Domicile (Base) - -Geographic area designated by United where flight attendants are
based
-economy plus - -Economy Plus seat are located in the economy cabin. These seats have
extra leg room
-eco-skies - -As part of United's corporate commitment to protecting the environment, we
recycle aluminum cans, plastic bottles, newspapers, magazines and menus on flights
worldwide
-express dining - -Customer may not want to eat during the main meal service and request
to at a later time
-ferry flights - -to transfer an aircraft from one point to another, without customers
Questions and Answers
Aft - -The rear of the aircraft
-AFT Galley - -Economy plus and economy galley
-below the wing - -all operations and activities that occur on the ground like fueling the
aircraft, loading & unloading baggage, wing walking, etc.
-bulkhead - -A term used to define any dividing wall in the aircraft
-cabin - -The interior of the aircraft where the customers are seated
-Charter flights - -flights that are operating with a sports team or group that have
exclusive use of the aircraft and are isolated from the general public
-choice menu - -snacks and meals available for sale in economy plus and economy service
-core4 service standards - -Core4 service standards are standards that shape how we
interact with our customers and each other. Safe, Caring, Dependable and Efficient. Core 4
serves as our framework for the way we make decisions
-customers - -The passengers who travel are always referred to as customers. Flight
attendants always need to be aware of our customers and their needs
-deplane - -Term used to indicate customers leaving or exiting the aircraft
-doghouse - -A small compartment in the aircraft cabin used to stow equipment
-Domicile (Base) - -Geographic area designated by United where flight attendants are
based
-economy plus - -Economy Plus seat are located in the economy cabin. These seats have
extra leg room
-eco-skies - -As part of United's corporate commitment to protecting the environment, we
recycle aluminum cans, plastic bottles, newspapers, magazines and menus on flights
worldwide
-express dining - -Customer may not want to eat during the main meal service and request
to at a later time
-ferry flights - -to transfer an aircraft from one point to another, without customers
