answers rated A+
The CFPB's Service Provider Bulletin states that a creditor's risk management program should
consider which of the following regarding service providers? - correct answer ✔✔ Complexity &
Potential for Consumer Harm
Who was The Fair Debt Collection Practices Act created for primarily? - correct answer ✔✔
Third party debt collectors
The FDCPA applies to Security Enforcers and Third Party debt collectors. - correct answer ✔✔
True
The Gramm-Leach-Bliley Act (GLBA) addresses the disclosure of Non-public Personal
information (NPPI) to third parties by financial institutions. - correct answer ✔✔ True
The Gramm-Leach-Bliley Act (GLBA) addresses the disclosure of Non-public Personal
information (NPPI) to non-affiliated third-parties by financial institutions. - correct answer ✔✔
True
When will the Servicemembers Civil Relief Act (SCRA) apply? - correct answer ✔✔ The purchase
was made prior to being sworn to active duty.
When in force, the Servicemembers Civil Relief Act (SCRA) applies to the active duty service
person only and not to his/her dependents. - correct answer ✔✔ False
According to the TCPA and regulatory opinion, what is considered "prior consent" to call or text
a debtors cell phone? - correct answer ✔✔ A and C
, The Equal Credit Opportunity Act prohibits discrimination based on which of the following
factors? - correct answer ✔✔ All of the above
Which section covers the right of the secured party under the UCC to take possession after
default? - correct answer ✔✔ Section 9-609
The Uniform Commercial Code (UCC) was created by the United States House of
Representatives for repossessions on Military Installations. - correct answer ✔✔ False
The Uniform Commercial Code is a federal law and supersedes all state statutes. - correct
answer ✔✔ False
What is the definition of Elder and Dependent Adult Financial Abuse is (select one)? - correct
answer ✔✔ Both a & b
What are some examples of red flags that indicate possible elder/dependent adult financial
abuse? - correct answer ✔✔ Both a & b
If any party objects to the recording or monitoring, the agent must be able to immediately
terminate the call or the recording/monitoring and advise the caller that the call is not being
monitored or recorded. - correct answer ✔✔ True
The verbal disclosure must include a reason for why the call is being monitored or recorded. -
correct answer ✔✔ True
If utilizing fax, you must include the following on the fax coversheet. - correct answer ✔✔ Date
sent, Time sent, Identification of the business, entity, or individual sending the fax transmission,
& Telephone number of the sending fax machine or of the business, entity, or individual