HOSP 180 UD FINAL EXAM QUESTIONS WITH
CORRECT ANSWERS
The interrelated nature of the hospitality industry means that a guest could? -
ANSWER-Fly to their destination, stay at a hotel, and dine at a local restaurant during
the same trip
Which of the following describes a guest service encounter? - ANSWER-Anytime a
customer has an encounter with an employee of the business
A key objective of the guest service equation is ? - ANSWER-Build guest loyalty
To achieve success in service, the most important element is to - ANSWER-Focus on
the guest
A guest approaches the host in a restaurant and offers a complaint about the service
they received. If the host is empowered to make a decision about the customer
complaint what response might they offer? - ANSWER-I'm sorry you had a bad service
experience. Here's what I can do to help fix this...
A career path is best described as - ANSWER-The possible career progression that one
might take to reach a specific career goal
Quiz 1 - ANSWER-
The course of culinary history was changed by the French Revolution particularly due to
__ and ___ - ANSWER-The serving of restoratives by M. Boulanger at his all-night
tavern; the emigration of royal chefs to the US and other parts of the world
Most diners today expect to be able to pick and choose individual menu items when
going out to eat, but that wasn't always the case. What 19th century innovation formed
the foundation for the a la carte menu we know today? - ANSWER-The introduction of
the Grand cuisine, a list of suggestions available from the kitchen
Color, logos and the other branding all play an important role in establishing the identity
of a business. This restaurant chose a color that symbolizes purity and an image that
represents strength. Can you name the restaurant? - ANSWER-White Castle
The growth of air transportation in the 1950's and 1960's was a boon to the hospitality
and tourism industry in what way? - ANSWER-Cross-continental flights took less time
and occurred more frequently which in turn saw more travelers worldwide and created a
need for more hotels, restaurant and other business designed to support traveler's
needs
, One of the unique factors of the hospitality industry is that the product produced
requires input from the guest before it is consumed, and this process occurs with nearly
every interaction. This is referred to as? - ANSWER-Inseparability
Managers and others in the hospitality industry are expected to make ______ a priority
regardless of the state of the economy - ANSWER-Return on Investment
Why might a person consider a career in the hospitality industry? - ANSWER-You enjoy
working with people and like an upbeat atmosphere
An important component of planning your career goal is to complete a ______ which
can be used to help measure your current strengths and opportunities - ANSWER-Self-
assessment
Your personal philosophy includes you ___ and _____ and provides prospective
employers a look at who you are and what you stand for - ANSWER-Beliefs; the way
you treat others
Becoming involved in a student organization is a great way to develop your _____ skills
and shows a potential employer you have experience and desire to grow - ANSWER-
Leadership
Quiz 2 - ANSWER-
The first hotel to be franchised in the United States occurred in 1907 when this
company franchised the ___ hotel - ANSWER-Ritz-Carlton
The leader of franchised hotels globally is? - ANSWER-Wyndham Worldwide
Becoming a franchisee has several benefits which include all of the following expect -
ANSWER-required conformation to the franchisor's agreement
Referral associations and franchises provide similar benefits to properties, but referral
associations typically have: - ANSWER-a lower cost
A management contract allows a hotel company to manage a property for a specific
amount of time in exchange for a management fee that is often based on a percentage
of ____ and ____ - ANSWER-sales; operating profit
One of the most important documents used by hotel owners is the? - ANSWER-
Summary operating statement
Referral associations and franchises provide similar benefits to properties but referral
associations typically have - ANSWER-a lower cost
CORRECT ANSWERS
The interrelated nature of the hospitality industry means that a guest could? -
ANSWER-Fly to their destination, stay at a hotel, and dine at a local restaurant during
the same trip
Which of the following describes a guest service encounter? - ANSWER-Anytime a
customer has an encounter with an employee of the business
A key objective of the guest service equation is ? - ANSWER-Build guest loyalty
To achieve success in service, the most important element is to - ANSWER-Focus on
the guest
A guest approaches the host in a restaurant and offers a complaint about the service
they received. If the host is empowered to make a decision about the customer
complaint what response might they offer? - ANSWER-I'm sorry you had a bad service
experience. Here's what I can do to help fix this...
A career path is best described as - ANSWER-The possible career progression that one
might take to reach a specific career goal
Quiz 1 - ANSWER-
The course of culinary history was changed by the French Revolution particularly due to
__ and ___ - ANSWER-The serving of restoratives by M. Boulanger at his all-night
tavern; the emigration of royal chefs to the US and other parts of the world
Most diners today expect to be able to pick and choose individual menu items when
going out to eat, but that wasn't always the case. What 19th century innovation formed
the foundation for the a la carte menu we know today? - ANSWER-The introduction of
the Grand cuisine, a list of suggestions available from the kitchen
Color, logos and the other branding all play an important role in establishing the identity
of a business. This restaurant chose a color that symbolizes purity and an image that
represents strength. Can you name the restaurant? - ANSWER-White Castle
The growth of air transportation in the 1950's and 1960's was a boon to the hospitality
and tourism industry in what way? - ANSWER-Cross-continental flights took less time
and occurred more frequently which in turn saw more travelers worldwide and created a
need for more hotels, restaurant and other business designed to support traveler's
needs
, One of the unique factors of the hospitality industry is that the product produced
requires input from the guest before it is consumed, and this process occurs with nearly
every interaction. This is referred to as? - ANSWER-Inseparability
Managers and others in the hospitality industry are expected to make ______ a priority
regardless of the state of the economy - ANSWER-Return on Investment
Why might a person consider a career in the hospitality industry? - ANSWER-You enjoy
working with people and like an upbeat atmosphere
An important component of planning your career goal is to complete a ______ which
can be used to help measure your current strengths and opportunities - ANSWER-Self-
assessment
Your personal philosophy includes you ___ and _____ and provides prospective
employers a look at who you are and what you stand for - ANSWER-Beliefs; the way
you treat others
Becoming involved in a student organization is a great way to develop your _____ skills
and shows a potential employer you have experience and desire to grow - ANSWER-
Leadership
Quiz 2 - ANSWER-
The first hotel to be franchised in the United States occurred in 1907 when this
company franchised the ___ hotel - ANSWER-Ritz-Carlton
The leader of franchised hotels globally is? - ANSWER-Wyndham Worldwide
Becoming a franchisee has several benefits which include all of the following expect -
ANSWER-required conformation to the franchisor's agreement
Referral associations and franchises provide similar benefits to properties, but referral
associations typically have: - ANSWER-a lower cost
A management contract allows a hotel company to manage a property for a specific
amount of time in exchange for a management fee that is often based on a percentage
of ____ and ____ - ANSWER-sales; operating profit
One of the most important documents used by hotel owners is the? - ANSWER-
Summary operating statement
Referral associations and franchises provide similar benefits to properties but referral
associations typically have - ANSWER-a lower cost
