NCOM 1000 Exam Questions and Answers Solved Correctly Latest Update 2025-2026
Interpersonal - Answers The exchange of thoughts, feelings, and beliefs between two or more
people
Intrapersonal - Answers Communication with oneself
Self-reflection
Transpersonal - Answers interaction that occurs within a person's spiritual domain
Small Group - Answers Interaction of that occurs when a small number of people come together
Public communication - Answers Interaction with an audience. Nurses can speak about health-
related topics. Effective communication can increase the understanding and knowledge of
important health issues.
Linear - Answers One-way process of communication applying the elements of communication.
no feedback.
Transactional - Answers Two-way process of communication including feedback.
Sender & receiver each contribute to facilitate effective communication.
Reflective (Active) Listening - Answers Primary objective is to demonstrate empathy for the
patient and that their message is understood.
1. Make the speaker the priority.
2.Validate to show interest, understanding and concern.
Passive (Attentive) Listening - Answers encourages a mutual approach in which all participants
are paying attention to each other.
Competitive (combative) Listening - Answers focuses on disagreeing or arguing with the
speaker and moving the conversation in a direction in which the listener wants to go.
A competitive listener is always thinking about a response to challenge the speaker rather than
really listening to what they have to say.
5 stages of listening - Answers 1. Hearing: hearing words or understanding sign language to
receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of the person
speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding assumptions
, 4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ex. a head nod
3 Steps of perceptive checking - Answers 1) "Say What"- (your perspective) say what you though
and ask about their view
2) " So What" (their perspective) Listen to their perspective and explore gaps.
3) "Now What" (clarification) Fill perception gaps, build empathy.
Emotional intelligence - Answers Awareness of how we feel, express and act on our emotions
impacts our ability to listen respectfully and communicate assertively.
The ability to process and manage our emotions when communicating with others.
Benefits of Emotional Intelligence - Answers Enhanced sensitivity to others.
Embrace diversity.
Manage conflicts.
Collaborate effectively with team.
Enhance leadership.
Promote coping and reduce stress.
5 Aspects of emotional intelligence - Answers Self-Awareness, Self-Regulation, Empathy, Social
Skills, Motivation
Self-awareness - Answers understanding one's feelings, being in touch with the past and
present to contribute with those emotions. (relational practice/ EI)
Self-regulation - Answers how a person responds to various situation.
ability to acknowledge thoughts & feelings to respond appropriately and effectively. Able to
adapt
Motivation - Answers able to recognize own needs and understand motivation behind them.
Taking initiative & maintaining a positive outlook (optimistic)
Empathy - Answers the ability to identify with someone and understand that person's situation
of feelings, thoughts, point of view. (Relational practice/EI)
Social Skills - Answers to observe the environment and use what is learned to establish and
maintain respectful relationships with others
Verbal communication - Answers Use of spoken or written words
Interpersonal - Answers The exchange of thoughts, feelings, and beliefs between two or more
people
Intrapersonal - Answers Communication with oneself
Self-reflection
Transpersonal - Answers interaction that occurs within a person's spiritual domain
Small Group - Answers Interaction of that occurs when a small number of people come together
Public communication - Answers Interaction with an audience. Nurses can speak about health-
related topics. Effective communication can increase the understanding and knowledge of
important health issues.
Linear - Answers One-way process of communication applying the elements of communication.
no feedback.
Transactional - Answers Two-way process of communication including feedback.
Sender & receiver each contribute to facilitate effective communication.
Reflective (Active) Listening - Answers Primary objective is to demonstrate empathy for the
patient and that their message is understood.
1. Make the speaker the priority.
2.Validate to show interest, understanding and concern.
Passive (Attentive) Listening - Answers encourages a mutual approach in which all participants
are paying attention to each other.
Competitive (combative) Listening - Answers focuses on disagreeing or arguing with the
speaker and moving the conversation in a direction in which the listener wants to go.
A competitive listener is always thinking about a response to challenge the speaker rather than
really listening to what they have to say.
5 stages of listening - Answers 1. Hearing: hearing words or understanding sign language to
receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of the person
speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding assumptions
, 4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ex. a head nod
3 Steps of perceptive checking - Answers 1) "Say What"- (your perspective) say what you though
and ask about their view
2) " So What" (their perspective) Listen to their perspective and explore gaps.
3) "Now What" (clarification) Fill perception gaps, build empathy.
Emotional intelligence - Answers Awareness of how we feel, express and act on our emotions
impacts our ability to listen respectfully and communicate assertively.
The ability to process and manage our emotions when communicating with others.
Benefits of Emotional Intelligence - Answers Enhanced sensitivity to others.
Embrace diversity.
Manage conflicts.
Collaborate effectively with team.
Enhance leadership.
Promote coping and reduce stress.
5 Aspects of emotional intelligence - Answers Self-Awareness, Self-Regulation, Empathy, Social
Skills, Motivation
Self-awareness - Answers understanding one's feelings, being in touch with the past and
present to contribute with those emotions. (relational practice/ EI)
Self-regulation - Answers how a person responds to various situation.
ability to acknowledge thoughts & feelings to respond appropriately and effectively. Able to
adapt
Motivation - Answers able to recognize own needs and understand motivation behind them.
Taking initiative & maintaining a positive outlook (optimistic)
Empathy - Answers the ability to identify with someone and understand that person's situation
of feelings, thoughts, point of view. (Relational practice/EI)
Social Skills - Answers to observe the environment and use what is learned to establish and
maintain respectful relationships with others
Verbal communication - Answers Use of spoken or written words
