NCOM 1000 Final Exam Questions with Verified Answers Latest Update

NCOM 1000 Final Exam Questions with Verified Answers Latest Update - Essential component of healthy organizational culture - Answers Concept of team 5 stages of team development - Answers 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning team starts to look more deeply at objectives, conflict usually occurs at this stage - Answers storming stage when members begin to identify themselves, members have agreed to take on challenges and goals - Answers Norming stage creative and productive stage - Answers Performing stage team members come together and want to learn more about opportunity and challenges - Answers Forming stage final stage focuses on completion and closure - Answers Adjourning stage what is the benefit of working in teams - Answers can lead to better decision making in regard to patient care and outcomes 2 effective strategies for team building - Answers 1. TeamSTEEPS 2.CRM focuses on ensuring safety as well as group dynamics, leadership, interpersonal communication and teamwork - Answers CRM 4 principles of CRM - Answers 1. Communication 2. Workload management 3. Teamwork 4. Technical proficiency what is TeamSTEEPS - Answers builds off CRM for healthcare system 4 competencies of TeamSTEEPS - Answers 1. Leadership 2. Situational monitoring 3. mutual support 4. Communication how are communication skills important in teams/groups - Answers leads to psychologically safe environment - TeamSTEPPS encourages huddles and debriefs before and after teamwork and before and after a surgical procedure - Reflects the forming and adjourning stage - Answers standards for team communication in health care What is conflict? - Answers active disagreement where individuals cannot agree on a way in which their needs can be met avoids conflict at all costs - Answers non-confrontational approach two types of confrontational approaches - Answers 1/ agressive 2/ passive-aggressive Expression of feelings & opinions and advocate for needs in a way that demeans or violates the rights of others - Answers Aggressive approach Expresses anger/resentment/hostility in a manner that is incomprehensible & appears to actually be kind and caring - Answers Passive-aggressive approach 4 responses used by individual with non confrontational approach - Answers 1/ placating 2/ distracting 3/ computing 4/ withdrawing respectful approach to resolve conflict - Answers assertive approach elements of respect, engagement, support and trust which are interconnected - Answers healthy work environment 2 main contributing factors that lead to a disruptive work environment - Answers 1/ ineffective communication between nurse and doctor 2/ ineffective communication between nurse to nurse most common disruptive behaviour in inter professional environment - Answers Incivility What is incivility - Answers behaviours that are perceived as rude/intimidating/undesirable pertains to how and why things are done in the workplace and rules that guide them - Answers organizational culture healthy organizational culture consists of what by nurses? - Answers 1/ open and honest and respectful 2/ exchange of constructive feedback 3/ ownership of mistakes and willingness to teach or learn toxic organizational culture consists of? - Answers - Culture of Blame - Culture of Bullying What is lateral and horizontal violence? - Answers aggressive among peers such as bullying abusive behaviour toward another that takes place repeatedly over time - Answers bullyi