Study Cards for NRCAHA
The postage class most used in the medical office is: - answer First class mail
Staff meetings should be used to do all o the following EXCEPT: - answer has a forum
to discuss employee complaints
When supplies which have been newly ordered arrive in the office, they should be: -
answer checked against the packing slip to make sure that everything that has been
ordered has arrived
The device that allows the computer operator to manipulate the cursor without using the
arrow keys is the: - answer Mouse
The programs that allow the computer operator to perform various tasks are: - answer
applications software
When an insurance claim is filed electronically, the protocol used is called electronic: -
answer data interchange
The purpose of infection control systems is to: - answer prevent the spread of disease
The process of testing and adjustment of test equipment is known as: -
answercalibration
Infection control is a term that is applied to: - answersterile procedures and techniques
The schedule that allows for 5 refills of the drug in 6 months, as long as it was written on
the original prescription, is: - answerSchedule III
Samples of documents which are frequently used in the medical office can be saved on
the computer as: - answertemplates
A description of the steps that should be utilized to handle a specific situation or to
perform a certain task should be included in a(an): - answerprocedure manual
The basic four activities in cleaning the exam room between patients are: - answerpick
up, clean the surfaces, put clean paper on the exam table, wash your hands
Cleaning supplies and chemical solutions needed to keep the exam room clean and
sanitary should be kept handy in: - answera central area used to store all cleaning
materials
,Biohazard containers should be emptied: - answerdaily
Databases are: - answersets of records of information
Keeping a supply inventory means that the assistant: - answerAll of the above:
+ keeps a list of all supplies on hand
+ checks the expiration date on all supplies before using them
+ makes sure that all labels on all items are secure
Magazines in the waiting or reception area should: - answerbe current
Reception areas or waiting rooms make the first impression on the patient. The waiting
room should have at least: - answer2 to 4 chairs for each doctor in the office at one time
Important information about the equipment purchased for the medical office includes: -
answerAll of the above:
+ the serial number
+ date of purchase
+ type of length of warranty
Keys that allow a computer operator to accomplish many functions with one stroke are
called: - answerfunction keys
A group of computers that are connected is called a(an): - answernetwork
In the clinical area, sharps are considered to be: - answerAll of the above:
+ dangerous items
+ needles
+ scalpel blades
The goal of the office management in a medical practice is creating an environment in
which employees can work effectively so that: - answeremployees can work effectively
as team members
The type of memory that can store information while a computer is on is called: -
answerRandom Access Memory (RAM)
The central processing unit (CPU) is the computer's: - answerguts
Medications and prescription pads in the medical office are kept in a: - answerlocked
cabinet
While performing a venipuncture, the medical assistant experiences a needle stick. The
policy for this type of injury would be found in a procedures manual section called: -
answerOSHA guidelines
,Spreadsheets are another example of applications software. Spreadsheets are: -
answerdata arranged in a matrix
Procedures introduced in 1987 that were developed by the Centers for Disease Control
and Prevention (CDC) to prevent the spread of bloodborne infection are called: -
answerUniversal precautions
Minor,routine office maintenance is usually done by: - answerthe staff
For the most part all classification systems are updated every year. For instance, CPT
updates are available from: - answerthe American Medical Association
The most effective tool that the medical office can have as a guiding principle of
maintaining high standards is a(an): - answeroffice policy manual
In order to properly utilize and inventory supplies, it is necessary to: - answerkeep
supplies with the expiration date closest to the current date to the front
Maintaining the office and its equipment and supplies involves managing the
relationship between the: - answeroffice administrator and the contractors or vendors
Computers are used daily in the medical office. However, at the end of each day it is a
good office practice to: - answerback up each day's work on a disk or magnetic tape
A policy and procedure manual should include all of the following EXCEPT: -
answerdiagnoses that the doctors deal with
A letter that must reach its destination within 24 hours should be sent by: -
answerexpress mail
Computers are used in the office for a variety of functions. These include: - answerAll of
the above:
+ scheduling appointments
+ billing
+ insurance form completion
The largest unit used for storage of electronic information is the: - answergigabyte
The type of computer printer that produces the sharpest image is the: - answerlaser
printer
The procedure that protects against the loss of computer data is known as: -
answerbacking up
If a patient calls and cancels an appointment, the administrative assistant should: -
answerAll of the above:
, + Note the cancellation in the appointment book
+ Ask the patient to reschedule
+ Immediately offer a new appointment
Which of the following letters would be signed by the administrative assistant? -
answeran order of office supplies
Which of the following is a disadvantage of the open office hours schedule used in rural
areas and 24-hour emergency centers? - answerboth doctor and staff may be
overburdened
A list of the specific items under each division of the order of business is the: -
answeragenda
To search and access pages of printed data from the Center of Disease or other distant
health center in a matter of minutes, the assistant would use the: - answerWorld Wide
Web (WWW)
Which is the best scheduling (appointment) system for any one practice? - answerthe
one which meets the specific goals of the physicians and staff
Collection agencies may retain up to ______ % of the account collected on an overdue
medical bill. - answer40 to 60
To make the workday proceed more efficiently and ensure that everything essential gets
done, the administrative assistant should: - answermake a work schedule and follow it
as closely as possible
The computer patient registration system should allow access to: - answerAll of the
above:
+ demographic information
+ insurance information
+ financial records
Which of the following is NOT a duty of an administrative health assistant acting as the
medical insurance specialist in a medical office? - answerinform patients of the amount
their insurance payment will pay on their next clinic bill
The diagnostic-related groups (DRGs) are divided by body systems into 470 groups.
What purposes does the DRG system serve? - answerStrict guidelines for hospital
admissions and stays
To prevent unauthorized computer access to confidential patient and financial records
the staff must: - answerassign each user a password
The postage class most used in the medical office is: - answer First class mail
Staff meetings should be used to do all o the following EXCEPT: - answer has a forum
to discuss employee complaints
When supplies which have been newly ordered arrive in the office, they should be: -
answer checked against the packing slip to make sure that everything that has been
ordered has arrived
The device that allows the computer operator to manipulate the cursor without using the
arrow keys is the: - answer Mouse
The programs that allow the computer operator to perform various tasks are: - answer
applications software
When an insurance claim is filed electronically, the protocol used is called electronic: -
answer data interchange
The purpose of infection control systems is to: - answer prevent the spread of disease
The process of testing and adjustment of test equipment is known as: -
answercalibration
Infection control is a term that is applied to: - answersterile procedures and techniques
The schedule that allows for 5 refills of the drug in 6 months, as long as it was written on
the original prescription, is: - answerSchedule III
Samples of documents which are frequently used in the medical office can be saved on
the computer as: - answertemplates
A description of the steps that should be utilized to handle a specific situation or to
perform a certain task should be included in a(an): - answerprocedure manual
The basic four activities in cleaning the exam room between patients are: - answerpick
up, clean the surfaces, put clean paper on the exam table, wash your hands
Cleaning supplies and chemical solutions needed to keep the exam room clean and
sanitary should be kept handy in: - answera central area used to store all cleaning
materials
,Biohazard containers should be emptied: - answerdaily
Databases are: - answersets of records of information
Keeping a supply inventory means that the assistant: - answerAll of the above:
+ keeps a list of all supplies on hand
+ checks the expiration date on all supplies before using them
+ makes sure that all labels on all items are secure
Magazines in the waiting or reception area should: - answerbe current
Reception areas or waiting rooms make the first impression on the patient. The waiting
room should have at least: - answer2 to 4 chairs for each doctor in the office at one time
Important information about the equipment purchased for the medical office includes: -
answerAll of the above:
+ the serial number
+ date of purchase
+ type of length of warranty
Keys that allow a computer operator to accomplish many functions with one stroke are
called: - answerfunction keys
A group of computers that are connected is called a(an): - answernetwork
In the clinical area, sharps are considered to be: - answerAll of the above:
+ dangerous items
+ needles
+ scalpel blades
The goal of the office management in a medical practice is creating an environment in
which employees can work effectively so that: - answeremployees can work effectively
as team members
The type of memory that can store information while a computer is on is called: -
answerRandom Access Memory (RAM)
The central processing unit (CPU) is the computer's: - answerguts
Medications and prescription pads in the medical office are kept in a: - answerlocked
cabinet
While performing a venipuncture, the medical assistant experiences a needle stick. The
policy for this type of injury would be found in a procedures manual section called: -
answerOSHA guidelines
,Spreadsheets are another example of applications software. Spreadsheets are: -
answerdata arranged in a matrix
Procedures introduced in 1987 that were developed by the Centers for Disease Control
and Prevention (CDC) to prevent the spread of bloodborne infection are called: -
answerUniversal precautions
Minor,routine office maintenance is usually done by: - answerthe staff
For the most part all classification systems are updated every year. For instance, CPT
updates are available from: - answerthe American Medical Association
The most effective tool that the medical office can have as a guiding principle of
maintaining high standards is a(an): - answeroffice policy manual
In order to properly utilize and inventory supplies, it is necessary to: - answerkeep
supplies with the expiration date closest to the current date to the front
Maintaining the office and its equipment and supplies involves managing the
relationship between the: - answeroffice administrator and the contractors or vendors
Computers are used daily in the medical office. However, at the end of each day it is a
good office practice to: - answerback up each day's work on a disk or magnetic tape
A policy and procedure manual should include all of the following EXCEPT: -
answerdiagnoses that the doctors deal with
A letter that must reach its destination within 24 hours should be sent by: -
answerexpress mail
Computers are used in the office for a variety of functions. These include: - answerAll of
the above:
+ scheduling appointments
+ billing
+ insurance form completion
The largest unit used for storage of electronic information is the: - answergigabyte
The type of computer printer that produces the sharpest image is the: - answerlaser
printer
The procedure that protects against the loss of computer data is known as: -
answerbacking up
If a patient calls and cancels an appointment, the administrative assistant should: -
answerAll of the above:
, + Note the cancellation in the appointment book
+ Ask the patient to reschedule
+ Immediately offer a new appointment
Which of the following letters would be signed by the administrative assistant? -
answeran order of office supplies
Which of the following is a disadvantage of the open office hours schedule used in rural
areas and 24-hour emergency centers? - answerboth doctor and staff may be
overburdened
A list of the specific items under each division of the order of business is the: -
answeragenda
To search and access pages of printed data from the Center of Disease or other distant
health center in a matter of minutes, the assistant would use the: - answerWorld Wide
Web (WWW)
Which is the best scheduling (appointment) system for any one practice? - answerthe
one which meets the specific goals of the physicians and staff
Collection agencies may retain up to ______ % of the account collected on an overdue
medical bill. - answer40 to 60
To make the workday proceed more efficiently and ensure that everything essential gets
done, the administrative assistant should: - answermake a work schedule and follow it
as closely as possible
The computer patient registration system should allow access to: - answerAll of the
above:
+ demographic information
+ insurance information
+ financial records
Which of the following is NOT a duty of an administrative health assistant acting as the
medical insurance specialist in a medical office? - answerinform patients of the amount
their insurance payment will pay on their next clinic bill
The diagnostic-related groups (DRGs) are divided by body systems into 470 groups.
What purposes does the DRG system serve? - answerStrict guidelines for hospital
admissions and stays
To prevent unauthorized computer access to confidential patient and financial records
the staff must: - answerassign each user a password
