Agentforce-Specialist Questions and Answers
Universal Containers (UC) A.Enable Einstein Conversation Insights, connect a
wants to enable its sales recording provider, assign permission sets, and
team to get insights into customize insights with up to 25 products.
product and competitor
names mentioned during
calls. How should UC meet
this requirement?
A. Enable Einstein
Conversation Insights,
connect a recording
provider, assign
permission sets, and
customize insights with up
to 25 products.
B. Enable Einstein
Conversation Insights,
assign permission sets,
define recording
managers, and customize
insights with up to 50
competitor names.
C. Enable Einstein
Conversation Insights,
enable sales recording,
assign permission sets,
and customize insights
with up to 50 products.
,What should Universal B.Ensure all dependencies are included, Apex
Containers consider when classes meet 75% test coverage, and configuration
deploying an Agentforce settings are aligned with production. Plan for version
Service Agent with management and post-deployment activation.
multiple topics and Agent
Actions to production?
A. Deploy agent
components without a test
run in staging, relying on
production data for
reliable results. Sandbox
configuration alone
ensures seamless
production deployment.
B. Ensure all
dependencies are
included, Apex classes
meet 75% test coverage,
and configuration settings
are aligned with
production. Plan for
version management and
post-deployment
activation.
C. Deploy flows or Apex
after agents, topics, and
Agent Actions to avoid
deployment failures and
potential production agent
issues requiring complete
redeployment.
Universal Containers A.Einstein Reply Recommendations and Case Classification
wants to reduce overall
customer support handling
time by minimizing the
time spent typing routine
answers for common
questions in-chat, and
reducing the post-chat
,analysis by suggesting
values for case fields.
Which combination of
Agentforce for Service
features enables this
effort?
A.Einstein Reply
Recommendations and
Case Classification
B.Einstein Reply
Recommendations and
Case Summaries
C.Einstein Service Replies
and Work Summaries
For an Agentforce Data B.Indexes the uploaded files into Data Cloud
Library that contains
uploaded files, what
occurs once it is created
and configured?
A. Indexes the uploaded
files in a location
specified by the user
B. Indexes the
uploaded files into
Data Cloud
C. Indexes the uploaded files
in Salesforce File Storage
, Universal Containers has B.Clone the existing template and modify as needed.
an active standard email
prompt template that does
not fully deliver on the
business requirements.
Which steps should an
Agentforce Specialist take
to use the content of the
standard prompt email
template in question and
customize it to fully meet
the businessrequirements?
A. Save as New
Template and edit as
needed.
B. Clone the existing
template and modify as
needed.
C. Saveas New Version and
edit as needed.
Universal Containers C.Create Close Plan
wants to utilize Agentforce
for Sales to help sales reps
reach their sales quotas by
providing AI- generated
plans containing guidance
and steps for closing
deals. Which feature
meets this requirement?
A.Create Account
Plan B.Find
Similar Deals
C.Create Close Plan
An Agentforce Specialist C.Event Logs
wants to troubleshoot their
Agent's performance.
Universal Containers (UC) A.Enable Einstein Conversation Insights, connect a
wants to enable its sales recording provider, assign permission sets, and
team to get insights into customize insights with up to 25 products.
product and competitor
names mentioned during
calls. How should UC meet
this requirement?
A. Enable Einstein
Conversation Insights,
connect a recording
provider, assign
permission sets, and
customize insights with up
to 25 products.
B. Enable Einstein
Conversation Insights,
assign permission sets,
define recording
managers, and customize
insights with up to 50
competitor names.
C. Enable Einstein
Conversation Insights,
enable sales recording,
assign permission sets,
and customize insights
with up to 50 products.
,What should Universal B.Ensure all dependencies are included, Apex
Containers consider when classes meet 75% test coverage, and configuration
deploying an Agentforce settings are aligned with production. Plan for version
Service Agent with management and post-deployment activation.
multiple topics and Agent
Actions to production?
A. Deploy agent
components without a test
run in staging, relying on
production data for
reliable results. Sandbox
configuration alone
ensures seamless
production deployment.
B. Ensure all
dependencies are
included, Apex classes
meet 75% test coverage,
and configuration settings
are aligned with
production. Plan for
version management and
post-deployment
activation.
C. Deploy flows or Apex
after agents, topics, and
Agent Actions to avoid
deployment failures and
potential production agent
issues requiring complete
redeployment.
Universal Containers A.Einstein Reply Recommendations and Case Classification
wants to reduce overall
customer support handling
time by minimizing the
time spent typing routine
answers for common
questions in-chat, and
reducing the post-chat
,analysis by suggesting
values for case fields.
Which combination of
Agentforce for Service
features enables this
effort?
A.Einstein Reply
Recommendations and
Case Classification
B.Einstein Reply
Recommendations and
Case Summaries
C.Einstein Service Replies
and Work Summaries
For an Agentforce Data B.Indexes the uploaded files into Data Cloud
Library that contains
uploaded files, what
occurs once it is created
and configured?
A. Indexes the uploaded
files in a location
specified by the user
B. Indexes the
uploaded files into
Data Cloud
C. Indexes the uploaded files
in Salesforce File Storage
, Universal Containers has B.Clone the existing template and modify as needed.
an active standard email
prompt template that does
not fully deliver on the
business requirements.
Which steps should an
Agentforce Specialist take
to use the content of the
standard prompt email
template in question and
customize it to fully meet
the businessrequirements?
A. Save as New
Template and edit as
needed.
B. Clone the existing
template and modify as
needed.
C. Saveas New Version and
edit as needed.
Universal Containers C.Create Close Plan
wants to utilize Agentforce
for Sales to help sales reps
reach their sales quotas by
providing AI- generated
plans containing guidance
and steps for closing
deals. Which feature
meets this requirement?
A.Create Account
Plan B.Find
Similar Deals
C.Create Close Plan
An Agentforce Specialist C.Event Logs
wants to troubleshoot their
Agent's performance.
