,TESTBANK FOR Health Services Management Pruitt
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Health Services Management: Competencies and
Careers
Zachary Pruitt, PhD, MHA, FACHE
Copyright © Springer Publishing Company
,Copyright © 2025 Springer Publishing Company, LLC
All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without
the prior permission of Springer Publishing Company, LLC, or authorization through payment of
the appropriate fees to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA
01923, 978-750-8400, fax 978-646-8600, or at www.copyright.com.
Springer Publishing Company, LLC
www.springerpub.com
ISBN: 978-0-8261-4805-6
The author and the publisher of this Work have made every effort to use sources believed to be
reliable to provide information that is accurate and compatible with the standards generally
accepted at the time of publication. Because medical science is continually advancing, our
knowledge base continues to expand. Therefore, as new information becomes available, changes
in procedures become necessary. We recommend that the reader always consult current research
and specific institutional policies before performing any clinical procedure or delivering any
medication. The author and publisher shall not be liable for any special, consequential, or
exemplary damages resulting, in whole or in part, from the readers’ use of, or reliance on, the
information contained in this book. The publisher has no responsibility for the persistence or
accuracy of URLs for external or third-party internet websites referred to in this publication and
does not guarantee that any content on such websites is, or will remain, accurate or appropriate.
, Content
Chapter 1: Role of the Health Services Manager 1
Chapter 2: Problem-Solving and Evidence-Based
Management 12
Chapter 3: Managing Interpersonal Communications 24
Chapter 4: Leadership and Change Management 37
Chapter 5: Professionalism and Ethics 50
Chapter 6: Population Health and Community
Collaboration 64
Chapter 7: Healthcare Governance 73
Chapter 8: Healthcare Strategy and Marketing 84
Chapter 9: Human Resource Management 95
Chapter 10: Organizational Design 108
Chapter 11: Performance Management 122
Chapter 12: Healthcare Quality Management 135
Chapter 13: Project Management 144
Chapter 14: Healthcare Financial Management 158
Chapter 15: Health Services Management Scenarios and
Projects (intentionally omitted from the Test Bank)
, Chapter 1
Role of Health Services Manager
1. Setting expectations for performance and giving clear instructions describes which of the
following conceptions of management functions, according to Fayol?
a. Planning
b. Organizing
*c. Commanding
d. Controlling
Rationale: According to Fayol, the function of commanding entails setting expectations
for performance and giving clear instructions to workers. Today’s management theory
uses the terms directing or leading, instead of commanding.
Answer: c. Commanding
2. Which of the following workforce changes formed the basis of Peter Drucker’s five basic
functions of management?
a. Workers demanding higher wages
b. Technology improvements in the workplace
c. Increased diversity in the workforce
*d. Increase of knowledge workers in workforce
Rationale: Peter Drucker realized in the 1950s that a large part of the workforce had
changed from unskilled labor to highly educated professionals. He coined the term
knowledge workers to refer to these workers who would analyze information and solve
problems. With this new trend in mind, Drucker formed his theory of the five basic
functions of management.
Answer: d. Increase of knowledge workers in workforce
3. A manager tracks industry changes, assesses the current internal operations, and
identifies potential opportunities for improvement as part of their job. Which of the
following roles is the manager performing, according to Mintzberg’s conception of
management?
1
, a. Disseminator
*b. Monitor
c. Negotiator
d. Liaison
Rationale: Henry Mintzberg was a well-regarded management theorist who identified
roles common to all managers. He categorized 10 management roles into 3 groups:
interpersonal, informational, and decisional. Informational roles include monitoring,
disseminator, and spokesperson. The monitor involves seeking information about
industry changes, assessing the current operations of the organization, and identifying
potential opportunities for improvement.
Answer: b. Monitor
4. Which of the following has been a trend in management over the last 50 years?
*a. Managers spend less time in their offices
b. Fewer interruptions in manager’s workflow due to technology
c. Managers commanding the workforce through coercion
d. Highly educated managers entering the workforce
Rationale: While managers perform many of the same core functions today as they did 50
years ago, there have also been substantial changes. One such trend mentioned in the text
is that managers spend far less time confined to their offices, instead spending more time
interacting with colleagues in different types of information exchanges.
Answer: a. Managers spend less time in their offices
5. According to the chapter, which of the following is the meaning of “ethical manager?”
a. Managers donate to and volunteer for local charities.
*b. Managers prioritize patient health outcomes over financial interests.
c. Managers write their own code of ethics.
d. Managers strictly enforce all company rules and regulations.
Rationale: The health services management profession is a difficult one, and managers
must accept three responsibilities. They are responsible for the business aspects of HCOs,
2
, they are responsible for HCOs that care for people in their most vulnerable state, and they
are responsible for the employees of the organization. Being an ethical manager means
prioritizing health outcomes over financial priorities. While the other answers could
apply to ethical management, the true responsibility of an ethical manager is this.
Answer: b. Managers prioritize patient health outcomes over financial interests.
6. Which of the following care settings is a community hospital an example of?
a. Long-term care setting
b. Outpatient setting
*c. Inpatient setting
d. Not-for-profit setting
Rationale: The continuum of care is the phrase used to define the full range of health and
medical services across multiple settings, providers, and institutions. Healthcare settings
include long-term care, inpatient, outpatient, and post-acute care. Inpatient settings cover
facilities such as community hospitals, intensive care units, specialty hospitals, and
inpatient rehabilitation facilities.
Answer: c. Inpatient setting
7. According to the text, which of the following is an example of a technical skill for a
health service manager?
*a. Monitoring clinical and organizational performance
b. Making informed diagnostic and therapeutic decisions
c. Applying evidence to make effective clinical decisions
d. Understanding United States health system financing
Rationale: While health services managers often lack the distinct clinical knowledge of
professionals such as doctors and nurses, they uniquely contribute to patient care. One
technical skill that health services managers possess is the ability to measure and monitor
clinical and organizational performance in order to make decisions to improve patient
health outcomes. Option b refers to the technical skills of physicians and therapists, while
option d is a knowledge-based competency.
3
, Answer: a. Monitoring clinical and organizational performance
8. According to the chapter, which of the following is a way for an early-career health
services manager to earn a promotion?
a. Increase patient revenues
b. Increase diversity, equity, and inclusion
c. Earn high-performance ratings
*d. Accept additional responsibility and accountability
Rationale: While all of these options are things a health services manager should strive to
do, the best way to earn a promotion is to accept additional responsibility and
accountability for performance. Successful careers are built on asking one’s boss, “What
can I do to help you” and then performing well.
Answer: d. Accept additional responsibility and accountability
9. Which of the following is a future challenge that health services managers will face?
*a. Workforce shortages
b. Shift toward remote work
c. Shrinking economy
d. None of the above
Rationale: Health services management is a rewarding profession, but one that will face
significant challenges in the decades ahead. In addition to the continued consolidation of
the healthcare sector and changes in care delivery models, health services managers will
have to deal with workforce shortages. While a shift toward remote work may be a
challenge in other industries, it is not as applicable to the healthcare sector. In addition,
the economy is expected to grow in the coming decades, and health services management
job opportunities are projected to grow much faster in the next decade than the average
for all occupations.
Answer: a. Workforce shortages
4
, 10. Which of the following describes the rate at which health services management job
opportunities are expected to grow from 2022 to 2032, compared to the average for all
occupations?
a. Slower
b. At the same rate
*c. Faster
d. None of the above
Rationale: According to the Bureau of Labor Statistics, job opportunities for health
services managers are projected to grow much faster in the next decade than the average
for all occupations.
Answer: c. Faster
11. Which of the following describes the Fayol Management Functions called “controlling?”
a. Developing a team
*b. Monitoring and evaluating performance
c. Setting goals
d. Measuring outcomes
Rationale: Controlling, or monitoring and evaluating performance, is one of Fayol’s five
management functions. a is not correct because “organizing” describes the division of
labor, chain of command, and span of control within the team, and “coordinating” refers
to instilling discipline within the team. c is not correct because “planning” refers to
defining desired outcomes, alternative courses of action, and objectives. d is not correct
because “controlling” is the act of monitoring and evaluating the performance of the
alternative courses of action.
Answer: b. Monitoring and evaluating performance
12. “Commanding,” one of Fayol’s five management functions, can be relabeled as
a. Directing.
b. Leading.
c. Controlling.
*d. Both a and b.
5
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Health Services Management: Competencies and
Careers
Zachary Pruitt, PhD, MHA, FACHE
Copyright © Springer Publishing Company
,Copyright © 2025 Springer Publishing Company, LLC
All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without
the prior permission of Springer Publishing Company, LLC, or authorization through payment of
the appropriate fees to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA
01923, 978-750-8400, fax 978-646-8600, or at www.copyright.com.
Springer Publishing Company, LLC
www.springerpub.com
ISBN: 978-0-8261-4805-6
The author and the publisher of this Work have made every effort to use sources believed to be
reliable to provide information that is accurate and compatible with the standards generally
accepted at the time of publication. Because medical science is continually advancing, our
knowledge base continues to expand. Therefore, as new information becomes available, changes
in procedures become necessary. We recommend that the reader always consult current research
and specific institutional policies before performing any clinical procedure or delivering any
medication. The author and publisher shall not be liable for any special, consequential, or
exemplary damages resulting, in whole or in part, from the readers’ use of, or reliance on, the
information contained in this book. The publisher has no responsibility for the persistence or
accuracy of URLs for external or third-party internet websites referred to in this publication and
does not guarantee that any content on such websites is, or will remain, accurate or appropriate.
, Content
Chapter 1: Role of the Health Services Manager 1
Chapter 2: Problem-Solving and Evidence-Based
Management 12
Chapter 3: Managing Interpersonal Communications 24
Chapter 4: Leadership and Change Management 37
Chapter 5: Professionalism and Ethics 50
Chapter 6: Population Health and Community
Collaboration 64
Chapter 7: Healthcare Governance 73
Chapter 8: Healthcare Strategy and Marketing 84
Chapter 9: Human Resource Management 95
Chapter 10: Organizational Design 108
Chapter 11: Performance Management 122
Chapter 12: Healthcare Quality Management 135
Chapter 13: Project Management 144
Chapter 14: Healthcare Financial Management 158
Chapter 15: Health Services Management Scenarios and
Projects (intentionally omitted from the Test Bank)
, Chapter 1
Role of Health Services Manager
1. Setting expectations for performance and giving clear instructions describes which of the
following conceptions of management functions, according to Fayol?
a. Planning
b. Organizing
*c. Commanding
d. Controlling
Rationale: According to Fayol, the function of commanding entails setting expectations
for performance and giving clear instructions to workers. Today’s management theory
uses the terms directing or leading, instead of commanding.
Answer: c. Commanding
2. Which of the following workforce changes formed the basis of Peter Drucker’s five basic
functions of management?
a. Workers demanding higher wages
b. Technology improvements in the workplace
c. Increased diversity in the workforce
*d. Increase of knowledge workers in workforce
Rationale: Peter Drucker realized in the 1950s that a large part of the workforce had
changed from unskilled labor to highly educated professionals. He coined the term
knowledge workers to refer to these workers who would analyze information and solve
problems. With this new trend in mind, Drucker formed his theory of the five basic
functions of management.
Answer: d. Increase of knowledge workers in workforce
3. A manager tracks industry changes, assesses the current internal operations, and
identifies potential opportunities for improvement as part of their job. Which of the
following roles is the manager performing, according to Mintzberg’s conception of
management?
1
, a. Disseminator
*b. Monitor
c. Negotiator
d. Liaison
Rationale: Henry Mintzberg was a well-regarded management theorist who identified
roles common to all managers. He categorized 10 management roles into 3 groups:
interpersonal, informational, and decisional. Informational roles include monitoring,
disseminator, and spokesperson. The monitor involves seeking information about
industry changes, assessing the current operations of the organization, and identifying
potential opportunities for improvement.
Answer: b. Monitor
4. Which of the following has been a trend in management over the last 50 years?
*a. Managers spend less time in their offices
b. Fewer interruptions in manager’s workflow due to technology
c. Managers commanding the workforce through coercion
d. Highly educated managers entering the workforce
Rationale: While managers perform many of the same core functions today as they did 50
years ago, there have also been substantial changes. One such trend mentioned in the text
is that managers spend far less time confined to their offices, instead spending more time
interacting with colleagues in different types of information exchanges.
Answer: a. Managers spend less time in their offices
5. According to the chapter, which of the following is the meaning of “ethical manager?”
a. Managers donate to and volunteer for local charities.
*b. Managers prioritize patient health outcomes over financial interests.
c. Managers write their own code of ethics.
d. Managers strictly enforce all company rules and regulations.
Rationale: The health services management profession is a difficult one, and managers
must accept three responsibilities. They are responsible for the business aspects of HCOs,
2
, they are responsible for HCOs that care for people in their most vulnerable state, and they
are responsible for the employees of the organization. Being an ethical manager means
prioritizing health outcomes over financial priorities. While the other answers could
apply to ethical management, the true responsibility of an ethical manager is this.
Answer: b. Managers prioritize patient health outcomes over financial interests.
6. Which of the following care settings is a community hospital an example of?
a. Long-term care setting
b. Outpatient setting
*c. Inpatient setting
d. Not-for-profit setting
Rationale: The continuum of care is the phrase used to define the full range of health and
medical services across multiple settings, providers, and institutions. Healthcare settings
include long-term care, inpatient, outpatient, and post-acute care. Inpatient settings cover
facilities such as community hospitals, intensive care units, specialty hospitals, and
inpatient rehabilitation facilities.
Answer: c. Inpatient setting
7. According to the text, which of the following is an example of a technical skill for a
health service manager?
*a. Monitoring clinical and organizational performance
b. Making informed diagnostic and therapeutic decisions
c. Applying evidence to make effective clinical decisions
d. Understanding United States health system financing
Rationale: While health services managers often lack the distinct clinical knowledge of
professionals such as doctors and nurses, they uniquely contribute to patient care. One
technical skill that health services managers possess is the ability to measure and monitor
clinical and organizational performance in order to make decisions to improve patient
health outcomes. Option b refers to the technical skills of physicians and therapists, while
option d is a knowledge-based competency.
3
, Answer: a. Monitoring clinical and organizational performance
8. According to the chapter, which of the following is a way for an early-career health
services manager to earn a promotion?
a. Increase patient revenues
b. Increase diversity, equity, and inclusion
c. Earn high-performance ratings
*d. Accept additional responsibility and accountability
Rationale: While all of these options are things a health services manager should strive to
do, the best way to earn a promotion is to accept additional responsibility and
accountability for performance. Successful careers are built on asking one’s boss, “What
can I do to help you” and then performing well.
Answer: d. Accept additional responsibility and accountability
9. Which of the following is a future challenge that health services managers will face?
*a. Workforce shortages
b. Shift toward remote work
c. Shrinking economy
d. None of the above
Rationale: Health services management is a rewarding profession, but one that will face
significant challenges in the decades ahead. In addition to the continued consolidation of
the healthcare sector and changes in care delivery models, health services managers will
have to deal with workforce shortages. While a shift toward remote work may be a
challenge in other industries, it is not as applicable to the healthcare sector. In addition,
the economy is expected to grow in the coming decades, and health services management
job opportunities are projected to grow much faster in the next decade than the average
for all occupations.
Answer: a. Workforce shortages
4
, 10. Which of the following describes the rate at which health services management job
opportunities are expected to grow from 2022 to 2032, compared to the average for all
occupations?
a. Slower
b. At the same rate
*c. Faster
d. None of the above
Rationale: According to the Bureau of Labor Statistics, job opportunities for health
services managers are projected to grow much faster in the next decade than the average
for all occupations.
Answer: c. Faster
11. Which of the following describes the Fayol Management Functions called “controlling?”
a. Developing a team
*b. Monitoring and evaluating performance
c. Setting goals
d. Measuring outcomes
Rationale: Controlling, or monitoring and evaluating performance, is one of Fayol’s five
management functions. a is not correct because “organizing” describes the division of
labor, chain of command, and span of control within the team, and “coordinating” refers
to instilling discipline within the team. c is not correct because “planning” refers to
defining desired outcomes, alternative courses of action, and objectives. d is not correct
because “controlling” is the act of monitoring and evaluating the performance of the
alternative courses of action.
Answer: b. Monitoring and evaluating performance
12. “Commanding,” one of Fayol’s five management functions, can be relabeled as
a. Directing.
b. Leading.
c. Controlling.
*d. Both a and b.
5
