1
Hartman's Nursing Assistant Care The
Basics Chapter 2 Exam Questions with
100% Correct Answers | Verified |
Updated (Actual Exam)
Communication - (ANSWER)The process of exchanging information with others
Verbal communication - (ANSWER)uses spoken or written words
Nonverbal communication - (ANSWER)communicating without using words. An
example is body movement.
Reporting - (ANSWER)Nursing assistants must make brief, accurate oral and
written reports to residents and staff. Careful observations are used to make
these reports and are important to the health and well-being of all residents.
Names - (ANSWER)NAs should call residents by the names residents prefer. NAs
should not refer to residents by their first names unless a resident has asked them
to do so.
Objective information - (ANSWER)Based on what a person sees, hears, touches,
or smells
Subjective information - (ANSWER)Something a person cannot or did not observe
,2
Sight - (ANSWER)The NA should look for changes in the resident's appearance.
Hearing - (ANSWER)The NA should listen to what the resident says about his
condition, family, or needs.
Touch - (ANSWER)Does the resident's skin feel hot or cool, moist or dry? Is the
pulse rate normal?
Smell - (ANSWER)Are there any odors coming from the resident's body? Odors
could suggest poor bathing, infections, or incontinence.
Incontinence - (ANSWER)The inability to control the bladder or bowels
Oral Reports - (ANSWER)The NA should write notes so that important details are
not forgotten
Telephone Communication - (ANSWER)Nursing assistants may be asked to make
a call or answer the telephone at their facility.
Call Light - (ANSWER)Long-term care facilities are required to have a call system,
often called call lights, so that residents can call for help whenever they need it.
, 3
Resident does not hear NA, does not hear correctly, or does not understand -
(ANSWER)The NA should face the resident. He should speak slowly and clearly. He
should not shout, whisper, or mumble. The NA should speak in a low voice, using
a pleasant tone.
Resident is difficult to understand - (ANSWER)The NA should be patient and take
time to listen. He can ask the resident to repeat or explain the message.
NA, resident, or others use words that are not understood. - (ANSWER)An NA
should not use medical terms with residents or their families. He should speak in
simple, everyday words and ask what a word means if he is not sure.
NA uses slang or profanity - (ANSWER)The NA should avoid using slang words.
They are unprofessional and may not be understood.
NA uses clichés - (ANSWER)Cliches are phrases that are used over and over again
and do not really mean anything. Instead of using a cliche, the NA should listen to
what a resident is really saying and respond with a meaningful message.
NA responds with "Why?" - (ANSWER)The NA should avoid asking "Why?" when
a resident makes a statement. "Why" questions make people feel defensive.
NA gives advice - (ANSWER)The NA should not offer his opinion or give advice.
Giving medical advice is not within an NA's scope of practice.
Hartman's Nursing Assistant Care The
Basics Chapter 2 Exam Questions with
100% Correct Answers | Verified |
Updated (Actual Exam)
Communication - (ANSWER)The process of exchanging information with others
Verbal communication - (ANSWER)uses spoken or written words
Nonverbal communication - (ANSWER)communicating without using words. An
example is body movement.
Reporting - (ANSWER)Nursing assistants must make brief, accurate oral and
written reports to residents and staff. Careful observations are used to make
these reports and are important to the health and well-being of all residents.
Names - (ANSWER)NAs should call residents by the names residents prefer. NAs
should not refer to residents by their first names unless a resident has asked them
to do so.
Objective information - (ANSWER)Based on what a person sees, hears, touches,
or smells
Subjective information - (ANSWER)Something a person cannot or did not observe
,2
Sight - (ANSWER)The NA should look for changes in the resident's appearance.
Hearing - (ANSWER)The NA should listen to what the resident says about his
condition, family, or needs.
Touch - (ANSWER)Does the resident's skin feel hot or cool, moist or dry? Is the
pulse rate normal?
Smell - (ANSWER)Are there any odors coming from the resident's body? Odors
could suggest poor bathing, infections, or incontinence.
Incontinence - (ANSWER)The inability to control the bladder or bowels
Oral Reports - (ANSWER)The NA should write notes so that important details are
not forgotten
Telephone Communication - (ANSWER)Nursing assistants may be asked to make
a call or answer the telephone at their facility.
Call Light - (ANSWER)Long-term care facilities are required to have a call system,
often called call lights, so that residents can call for help whenever they need it.
, 3
Resident does not hear NA, does not hear correctly, or does not understand -
(ANSWER)The NA should face the resident. He should speak slowly and clearly. He
should not shout, whisper, or mumble. The NA should speak in a low voice, using
a pleasant tone.
Resident is difficult to understand - (ANSWER)The NA should be patient and take
time to listen. He can ask the resident to repeat or explain the message.
NA, resident, or others use words that are not understood. - (ANSWER)An NA
should not use medical terms with residents or their families. He should speak in
simple, everyday words and ask what a word means if he is not sure.
NA uses slang or profanity - (ANSWER)The NA should avoid using slang words.
They are unprofessional and may not be understood.
NA uses clichés - (ANSWER)Cliches are phrases that are used over and over again
and do not really mean anything. Instead of using a cliche, the NA should listen to
what a resident is really saying and respond with a meaningful message.
NA responds with "Why?" - (ANSWER)The NA should avoid asking "Why?" when
a resident makes a statement. "Why" questions make people feel defensive.
NA gives advice - (ANSWER)The NA should not offer his opinion or give advice.
Giving medical advice is not within an NA's scope of practice.
