NSG 310 Questions and answers well
graded A+
What are the 6 c's of caring? - ANS✅✅Competence - knowledge, wisdom, skills, judgment,
experience and motivation.
Compassion - a shared awareness and connectedness with the experiences of others.
Commitment - a deliberate choice to act in accordance with beliefs and obligations.
Conscience - a state of moral awareness.
Confidence - the internal belief that one will act in a right, proper, or effective way which fosters
trusting relationships.
Comportment - demeanor, conduct, personal bearing, behavior
Behaviors that demonstrate caring - ANS✅✅providing presence, touch, listening, knowing the
client, spriritual caring, family care
barriers to caring - business, hold back for fear of getting attached and losing patients, differing
beliefs and values, technology(focus on this instead of patient), understaffing
therapeutic communication - ANS✅✅Verbal and nonverbal communication techniques that
encourage patients to express their feelings and to achieve a positive relationship.
-It is all about the patient.
-Goal: help the patient explore their thoughts and feelings.
-The nurse is an instrument in the process.
-There is not a reciprocal relationship--Boundaries
-The relationship is limited.
Confidential
, -Empathy vs. Sympathy
Empathy - putting yourself in their shoes and through their eyes - doesn't involve feelings.
Sympathy can cause you to internalize
Building Rapport - ANS✅✅your impression of the patient:
Bias
Obese
Uneducated
"Diabetic"
Frequent Flyer
Report: angry, lazy, unmotivated, non-compliant
the patient's impression of you:
Personal appearance
Male vs. female
Old vs. young
Professional?
Nonverbal communication
Values/Perceptions/ attitude
Angry, uncaring, uninterested
-Instead of saying "diabetic patient" think patient with diabetes
-instead of saying "a non-compliant patient" could saying, they haven't been taken their meds as
prescribed - get your message across without painting a negative picture
- these help build rapport
How do you build rapport? - ANS✅✅Come up to them directly - introduce yourself - ask them how
they are doing ex. How was your night last night?
-it can be quick but will really start you off on the right track
Nonverbal Communication
-About 90% nonverbal
graded A+
What are the 6 c's of caring? - ANS✅✅Competence - knowledge, wisdom, skills, judgment,
experience and motivation.
Compassion - a shared awareness and connectedness with the experiences of others.
Commitment - a deliberate choice to act in accordance with beliefs and obligations.
Conscience - a state of moral awareness.
Confidence - the internal belief that one will act in a right, proper, or effective way which fosters
trusting relationships.
Comportment - demeanor, conduct, personal bearing, behavior
Behaviors that demonstrate caring - ANS✅✅providing presence, touch, listening, knowing the
client, spriritual caring, family care
barriers to caring - business, hold back for fear of getting attached and losing patients, differing
beliefs and values, technology(focus on this instead of patient), understaffing
therapeutic communication - ANS✅✅Verbal and nonverbal communication techniques that
encourage patients to express their feelings and to achieve a positive relationship.
-It is all about the patient.
-Goal: help the patient explore their thoughts and feelings.
-The nurse is an instrument in the process.
-There is not a reciprocal relationship--Boundaries
-The relationship is limited.
Confidential
, -Empathy vs. Sympathy
Empathy - putting yourself in their shoes and through their eyes - doesn't involve feelings.
Sympathy can cause you to internalize
Building Rapport - ANS✅✅your impression of the patient:
Bias
Obese
Uneducated
"Diabetic"
Frequent Flyer
Report: angry, lazy, unmotivated, non-compliant
the patient's impression of you:
Personal appearance
Male vs. female
Old vs. young
Professional?
Nonverbal communication
Values/Perceptions/ attitude
Angry, uncaring, uninterested
-Instead of saying "diabetic patient" think patient with diabetes
-instead of saying "a non-compliant patient" could saying, they haven't been taken their meds as
prescribed - get your message across without painting a negative picture
- these help build rapport
How do you build rapport? - ANS✅✅Come up to them directly - introduce yourself - ask them how
they are doing ex. How was your night last night?
-it can be quick but will really start you off on the right track
Nonverbal Communication
-About 90% nonverbal
