RNRS 116- M.38 Communication (Pearson) Exam
Questions And Correct Answers
The nurse is conducting a home visit for a patient who indicates feeling depressed due
to not progressing as fast as expected after surgery. The nurse states, "Everyone heals
differently. What do you think is hindering your progression?"
Which factor supports the nurse-patient relationship by being direct and showing
concern to the patient's issue?
Clarity and brevity
Timing and relevance
Credibility and adaptability
Simplicity and relevance - ANSWER Clarity and brevity
The nurse has been determining a method of communicating with a patient who is
recovering from a stroke.
Which patient observation indicates that an effective communication method has been
established by the nurse?
Groaning to get the nurse's attention
Spelling words on a bedside table using tiled letters
Holding a pen to write on paper
Slapping the nurse's hand to refuse an action - ANSWER Spelling words on a bedside
table using tiled letters
The nurse came into a patient's room and took a chair by the patient's bedside for use
by another patient's family member. The chair was never returned.
Which communication issue was violated by the nurse?
Congruence
Environment
Territoriality
Attitudes - ANSWER Territoriality
The manager schedules an unlicensed assistive personnel (UAP) to attend a basic
communication program after observing the UAP provide patient care.
, Which action by the UAP most likely resulted in this type of referral?
Referring to a 75-year-old male patient as "Mr. Dan"
Talking with a newly admitted patient about his grandchildren
Referring to a 70-year-old patient's abdominal wound as "your incision"
Asking a 65-year-old patient, "Are we ready to get out of bed?" - ANSWER Asking a
65-year old patient, "Are we ready to get out of bed?"
As the newly hired nurse completed a procedure, a colleague stated, "You forgot to put
away the cannula!" The newly hired nurse was very apologetic and offered to do other
tasks to compensate for the forgetfulness.
The newly hired nurse is presenting as which type of communicator?
Passive communicator
Aggressive communicator
Active communicator
Assertive communicator - ANSWER Passive communicator
While transferring a patient back into bed after a procedure, the patient states that it
wasn't very nice for the nurse to say that the "cow was coming down the hall."
Which is the most appropriate response by the nurse in this situation?
"I was just joking with that person!"
"The term 'cow' stands for a computer on wheels."
"I didn't mean to call someone a cow!"
"You must have misunderstood what I said." - ANSWER "The term 'cow' stands for a
computer on wheels."
The nurse manager assigns a staff nurse to attend a program on communication skills
after hearing a conversation that the staff nurse had with a patient.
Which statement prompted the nurse manager to send the staff nurse to a program on
communication skills?
"How are you feeling today, Mr. Smith?"
"Please step on the scale."
"You are going to be okay."
"Can I borrow your chair for about an hour?" - ANSWER "You are going to be okay."
Questions And Correct Answers
The nurse is conducting a home visit for a patient who indicates feeling depressed due
to not progressing as fast as expected after surgery. The nurse states, "Everyone heals
differently. What do you think is hindering your progression?"
Which factor supports the nurse-patient relationship by being direct and showing
concern to the patient's issue?
Clarity and brevity
Timing and relevance
Credibility and adaptability
Simplicity and relevance - ANSWER Clarity and brevity
The nurse has been determining a method of communicating with a patient who is
recovering from a stroke.
Which patient observation indicates that an effective communication method has been
established by the nurse?
Groaning to get the nurse's attention
Spelling words on a bedside table using tiled letters
Holding a pen to write on paper
Slapping the nurse's hand to refuse an action - ANSWER Spelling words on a bedside
table using tiled letters
The nurse came into a patient's room and took a chair by the patient's bedside for use
by another patient's family member. The chair was never returned.
Which communication issue was violated by the nurse?
Congruence
Environment
Territoriality
Attitudes - ANSWER Territoriality
The manager schedules an unlicensed assistive personnel (UAP) to attend a basic
communication program after observing the UAP provide patient care.
, Which action by the UAP most likely resulted in this type of referral?
Referring to a 75-year-old male patient as "Mr. Dan"
Talking with a newly admitted patient about his grandchildren
Referring to a 70-year-old patient's abdominal wound as "your incision"
Asking a 65-year-old patient, "Are we ready to get out of bed?" - ANSWER Asking a
65-year old patient, "Are we ready to get out of bed?"
As the newly hired nurse completed a procedure, a colleague stated, "You forgot to put
away the cannula!" The newly hired nurse was very apologetic and offered to do other
tasks to compensate for the forgetfulness.
The newly hired nurse is presenting as which type of communicator?
Passive communicator
Aggressive communicator
Active communicator
Assertive communicator - ANSWER Passive communicator
While transferring a patient back into bed after a procedure, the patient states that it
wasn't very nice for the nurse to say that the "cow was coming down the hall."
Which is the most appropriate response by the nurse in this situation?
"I was just joking with that person!"
"The term 'cow' stands for a computer on wheels."
"I didn't mean to call someone a cow!"
"You must have misunderstood what I said." - ANSWER "The term 'cow' stands for a
computer on wheels."
The nurse manager assigns a staff nurse to attend a program on communication skills
after hearing a conversation that the staff nurse had with a patient.
Which statement prompted the nurse manager to send the staff nurse to a program on
communication skills?
"How are you feeling today, Mr. Smith?"
"Please step on the scale."
"You are going to be okay."
"Can I borrow your chair for about an hour?" - ANSWER "You are going to be okay."
