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Question: 01. Which of the following is not an HR data indicator?
a) Turnover rates
b) Retention rates
c) Production rates
d) Cost per hire - ANSWER Answer:
c) Production rates
Question: 03. Maintaining eye contact is an example of which facilitation technique?
a) Reflection
b) Active listening
c) Pausing
d) Closure - ANSWER Answer: b
b) Active listening
Question: 04. Which of the following publishes standards for developing service delivery plans?
(Choose two.)
a) United Nations Standards Publishing Organization (UNSPO)
b) Universal Business Standards Development Organization (UBSDO)
c) National Occupational Standards (NOS)
d) American National Standards Institute (ANSI) - ANSWER Answer:
c) National Occupational Standards (NOS)
d) American National Standards Institute (ANSI)
, Question: 05. A statement published by the Department of Labor's Wage and Hour Division which
explains how a given law applies in a given situation is titled what of the following?
Question: 02. What should the HR manager do if the results from the benefits needs assessment
revealed "benefits that are too costly but are heavily used by employees"?
a) Institute cost-containment strategies
b) Revise benefits that are not meeting needs
c) Research new benefits
d) Drop underutilized benefits - ANSWER Answer:
a) Institute cost-containment strategies
a) A penalty letter
b) An engagement survey
c) An opinion letter
d) An audit letter - ANSWER Answer:
c) An opinion letter
Which of the following best describes the project management lifecycle? A) Unique
life of each project - from its initiation through its closing.
B) The aggregation of the nine knowledge areas of project management: integration
management, scope, schedule, costs, quality, human resources, communication, risk, and
procurement.
C) Life of the management of the project-from initiation, planning, execution, controlling
through closing.
d) It is the life of a project to int - ANSWER C