MGMT 3721 Exam 1 Questions and Answers Already Passed Latest Update

MGMT 3721 Exam 1 Questions and Answers Already Passed Latest Update Organizational Behavior (OB) - Answers A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness. organization - Answers A coordinated social unit of 2+ people functioning on a relatively continuous basis to achieve a common goal Managers - Answers Someone who gets things done through people in organizations Planning Organizing Leading Controlling Technical - Answers ability to apply specialized knowledge/expertise Human - Answers ability to work with, understand and motivate Conceptual - Answers mental ability to analyze and diagnose complex situations Intuition - Answers •Systematic study and EBM add to intuition aka "gut feelings"•All decisions made with intuition or 'gut feelings' will be made with incomplete information. Performance Management - Answers partnership between an employee and his/her supervisor to optimize performance, build effective feedback and enhance employee growth and development. Performance Evaluation - Answers part of performance management. Helps communicate goals, motivates employees to improve performance, heightens productivity, growth and development, distributes organizational rewards equitably (performance differentiation). Workplace diversity - Answers The workplace composed of employees with varying characteristics, such as different gender, race, ethnicity, sexual orientation, age etc. Discrimination - Answers o note a difference between things•Unfair discrimination assumes stereotypes about groups•Harmful to organizational effectiveness Stereotype threat - Answers a person agrees internally with the generally negative stereotyped perceptions of other groups•Harmful to organizational effectiveness•Can affect pre-employment tests, performance evaluations and everyday workplace exchanges•How can this be mitigated? Treat employees as individuals and don't highlight group differences Biographical characteristics - Answers personal characteristics that are objective and can be easily obtained from personnel records. •Age •Sex •Race Ethnicity •Disabilities •Hidden Disabilities Diversity Management - Answers process and programs by which organizations make everyone more aware of and sensitive to the needs and differences of others cognitive dissonance - Answers any incompatibility an individual might perceive between 2 or more attitudes or between behavior and attitude Job Involvement - Answers degree to which a person identifies with a job, actively participates in it and considers performance important to self-worth•Psychological Empowerment Perceived Organizational Support (POS) - Answers employees believe that the organization values their contribution and cares for them job satisfaction - Answers a positive feeling about one's job resulting from an evaluation of its characteristics Job Involvement - Answers degree to which a person identifies with a job, actively participates in it and considers performance important to self-worth•Psychological Empowerment Counterproductive Work Behavior (CWB) - Answers actions that actively damage the organization •stealing •tardiness •absenteeism •aggressive behavior Emotional Labor - Answers an employee expresses organizationally desired emotions during interpersonal transactions at work. Emotional Dissonance - Answers Inconsistencies between emotions people feel and the emotions they project. Affects performance, job satisfaction and burnout. Emotional Intelligence - Answers A person's ability to: •Perceive emotions in themselves and others •Understand the meaning of these emotions