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SQA Office Administration Q&A (100+ Questions) | Communication, ICT, Health & Safety, Security | Business Education

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This document presents over 100 exam-focused questions and accurate answers for the SQA Office Administration course, updated for the 2025/2026 academic year. It is a complete and structured resource designed to help students prepare for internal assessments, prelims, or the final exam by reinforcing key concepts and administrative practices relevant to modern business environments. The material is organized across key learning areas: Administrative Functions & Skills Responsibilities of the administrative assistant and receptionist Qualities and skills required in administration: flexibility, accuracy, initiative, confidentiality Time and task management strategies including SMART targets, prioritisation, and action planning Business Communication Methods of communication: verbal, written, electronic, and visual Advantages and disadvantages of video conferencing, email, internal memos, and face-to-face communication Barriers to communication and methods to overcome them ICT in the Office Use of word processors, spreadsheets, databases, email, and desktop publishing (DTP) Applications of presentation software and e-diary systems Benefits and risks of cloud storage, networked systems, and cybersecurity practices Health, Safety & Security Legal frameworks: Health and Safety at Work Act (HASAWA), Data Protection Act, Display Screen Equipment (DSE) Regulations Responsibilities of employers and employees in ensuring workplace safety Measures to ensure data security, including password policies, firewalls, physical security, and access controls This resource is ideal for: Students enrolled in SQA Office Administration, Higher Business Education, or vocational business programs Candidates preparing for school-based SQA exams or coursework assessments Educators and tutors needing structured, exam-ready Q&A for teaching and revision purposes Keywords: office administration, communication methods, ICT in business, administrative assistant, time management, smart targets, receptionist duties, cybersecurity, data protection, health and safety, word processing, spreadsheet software, DSE regulations, cloud storage, action planning, barriers to communication, desktop publishing, verbal communication, firewalls, email protocols

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SQA OA 2025/2026 EXAM QUESTIONS
AND ANSWERS | 100% PASS



Black box testing - 🧠ANSWER ✔✔There is a requirement to verify the

usability of a product as it is being delivered to ensure overall design and

functionality without regard to the internal functioning of the code. Which

quality method meets this requirement?


Code inspection - 🧠ANSWER ✔✔QA proposes a formal group meeting

where the programmer narrates, statement by statement, the logic of a

program as an error detection technique. Which quality method meets this

proposal?


Inspection - 🧠ANSWER ✔✔Management has requested that the

development team have a moderator review their newest module of code.

Which type of review is being asked for?

,Black box - 🧠ANSWER ✔✔An informal review of a module of code has

been completed. The development team has decided to evaluate the

module from an end user perspective. Which method should be used to

determine if the code meets quality standards?


Backtracking - 🧠ANSWER ✔✔A program's state changes from what is

expected. Which practice should be applied to find the location of the

defect?


Reproducing the error - 🧠ANSWER ✔✔A web developer or QA tester

encounters an error. What is the best practice to initiate resolution of this

error?

Ask to document each issue with details in a bug report - 🧠ANSWER

✔✔Which action should a developer take after receiving an email from a

QA tester stating that the application under test is not working?

Ask the QA team to provide the steps to reproduce the error. - 🧠ANSWER

✔✔An incomplete bug was identified and reported by the QA team. The

bug only contained a description, an expected result, and an actual result.

Which step should be taken by the developer?

,Talk directly with the QA engineer. - 🧠ANSWER ✔✔Which action should a

developer take after the review of a bug report? - work on


Sustaining partnership - 🧠ANSWER ✔✔Which key process is supported

when the developer continuously provides feedback to the QA team after

bug reports are delivered?


Integration - 🧠ANSWER ✔✔Which test should be used during the system

design phase?


Acceptance - 🧠ANSWER ✔✔Which test should be used in the

requirements phase?


Regression - 🧠ANSWER ✔✔During the implementation phase of a project,

the developer realizes the need to change part of the project that has

already been written and tested. Which test type should be performed after

these changes are made?

It provides feedback on the programming choice of algorithms. - 🧠ANSWER

✔✔What is a benefit of the code inspection process?


To increase the probability of uncovered defects - 🧠ANSWER ✔✔What is a

value of testing?



3
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, It can aid in deriving test data based on analysis of the requirement

specifications. - 🧠ANSWER ✔✔Why is black box testing considered a

useful test design technique?


Mitigation - 🧠ANSWER ✔✔Which kind of plan should be in place to

proactively face and resolve the risks of the development process?

Test cases should include invalid and unexpected input conditions. -

🧠ANSWER ✔✔What is a key testing principle of designing tests?


How appropriate the technique is for testing the application - 🧠ANSWER

✔✔Which criterion should be used to decide which testing technique to

use? - work on


To determine when to stop testing - 🧠ANSWER ✔✔What is the purpose of

a test completion criterion?

Testing the end-to-end functionality of the system as a whole - 🧠ANSWER

✔✔What is the definition of functional system testing?


The programmer narrates, statement by statement the logic of the program.

- 🧠ANSWER ✔✔Which statement describes part of a formal coding review

process?

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