CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
Examination Content Outline (ECO) - (answer)1. People
2. Process.
Business Environment.
Domain 1: People - (answer)1. Servant leadership
2. Team building
3. Motivation
4. Conflict management
Domain 2: Process - (answer)Technical project management skills, methods, and the activities needed to
manage a project and deliver the benefits for which the project was undertaken.
Domain 3: Business Environment - (answer)The internal and external business environments
surrounding your project.
Progressive Elaboration - (answer)The iterative process of increasing the level of detail in a project
management plan as greater amounts of information and more accurate estimates become available.
Rolling Wave Planning - (answer)An iterative planning technique in which the work to be accomplished
in the near term is planned in detail, while the work in the future is planned at a higher level.
Phase Gates - (answer)Preplanned points during the project where the results of the completed phase is
analyzed against what was planned for that phase.
Process Groups - (answer)Plan-driven methodology
1. Initiating
2. Planning
,CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
3. Executing
4. Monitoring and Controlling
5. Closing
Initiating Phase - (answer)1. Select project manager.
2. Determine company culture and existing systems.
3. Collect processes, procedures, and historical information.
4. Divide larger projects into phases or smaller projects.
5. Understand business case and benefits management plan.
6. Uncover initial requirements, assumptions, risks, constraints, and existing agreements.
7. Assess project and product feasibility within the given constraints.
8. Create measurable objectives and success criteria.
9. Develop project charter.
10. Identify stakeholders and determine their expectations, interest, influence, and impact.
11. Request changes.
12. Develop assumption log.
13. Develop stakeholder register.
Business Case and Benefits Management Plan - (answer)Initiating Phase
Understand the reason the project is being done and the benefits the organization expects to gain as a
result of it.
Inputs to the project charter.
Completed before the project begins and contributes to the project being selected by the organization.
,CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
Project Charter - (answer)Initiating Phase
A document that formally recognizes the existence of a project and provides direction on the project's
objectives and management.
Documents high-level estimates, measurable objectives, success criteria, milestones, and an initial
budget.
Planning Phase - (answer)**Only phase with a set order**
1. Determine development approach, life cycle, and how you will plan for each knowledge area
2. Define and prioritize requirements.
3. Create project scope statement.
4. Create project scope statement.
5. Assess what to purchase and create procurement documents.
6. Determine planning team.
7. Create WBS and WBS dictionary.
8. Create an activity list.
9. Create network diagram.
10. Estimate resource requirements.
11. Estimate activity durations and costs.
12. Determine critical path.
13. Develop schedule.
14. Develop budget.
15. Determine quality standards, process, and metrics.
16. Determine team charter and all roles and responsibilities.
17. Plan communications and stakeholder engagement.
, CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
18. Perform risk identification, qualitative and quantitative risk analysis, and risk response planning.
19. Go back - iterations.
20. Finalize procurement strategy and documents.
21. Create change and configuration management plans.
22. Finalize all management plans.
23. Develop realistic and sufficient project management plan and baselines.
24. Gain formal approval of the plan.
25. Hold kickoff meeting.
26. Request changes.
Should lead to a realistic, bought-into approved, and formal project management plan that is updated
throughout the project to reflect approved changes.
Determine Roles and Responsibilities - (answer)Planning phase
Involves determining who is going to do which product-related work activities but also who will provide
reports, attend meetings, help with risk identification, work with the quality department, etc.
Project Artifacts - (answer)Project management plan and documents.
All of the documentation and other useful organizational assets project managers use on a project, keep
updated, and leave behind from a properly managed project.
Executing Phase - (answer)1. Execute work according to the project management plan.
2. Produce product deliverables (product scope).
3. Gather performance data.
4. Request changes.
5. Implement only approved changes.
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
Examination Content Outline (ECO) - (answer)1. People
2. Process.
Business Environment.
Domain 1: People - (answer)1. Servant leadership
2. Team building
3. Motivation
4. Conflict management
Domain 2: Process - (answer)Technical project management skills, methods, and the activities needed to
manage a project and deliver the benefits for which the project was undertaken.
Domain 3: Business Environment - (answer)The internal and external business environments
surrounding your project.
Progressive Elaboration - (answer)The iterative process of increasing the level of detail in a project
management plan as greater amounts of information and more accurate estimates become available.
Rolling Wave Planning - (answer)An iterative planning technique in which the work to be accomplished
in the near term is planned in detail, while the work in the future is planned at a higher level.
Phase Gates - (answer)Preplanned points during the project where the results of the completed phase is
analyzed against what was planned for that phase.
Process Groups - (answer)Plan-driven methodology
1. Initiating
2. Planning
,CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
3. Executing
4. Monitoring and Controlling
5. Closing
Initiating Phase - (answer)1. Select project manager.
2. Determine company culture and existing systems.
3. Collect processes, procedures, and historical information.
4. Divide larger projects into phases or smaller projects.
5. Understand business case and benefits management plan.
6. Uncover initial requirements, assumptions, risks, constraints, and existing agreements.
7. Assess project and product feasibility within the given constraints.
8. Create measurable objectives and success criteria.
9. Develop project charter.
10. Identify stakeholders and determine their expectations, interest, influence, and impact.
11. Request changes.
12. Develop assumption log.
13. Develop stakeholder register.
Business Case and Benefits Management Plan - (answer)Initiating Phase
Understand the reason the project is being done and the benefits the organization expects to gain as a
result of it.
Inputs to the project charter.
Completed before the project begins and contributes to the project being selected by the organization.
,CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
Project Charter - (answer)Initiating Phase
A document that formally recognizes the existence of a project and provides direction on the project's
objectives and management.
Documents high-level estimates, measurable objectives, success criteria, milestones, and an initial
budget.
Planning Phase - (answer)**Only phase with a set order**
1. Determine development approach, life cycle, and how you will plan for each knowledge area
2. Define and prioritize requirements.
3. Create project scope statement.
4. Create project scope statement.
5. Assess what to purchase and create procurement documents.
6. Determine planning team.
7. Create WBS and WBS dictionary.
8. Create an activity list.
9. Create network diagram.
10. Estimate resource requirements.
11. Estimate activity durations and costs.
12. Determine critical path.
13. Develop schedule.
14. Develop budget.
15. Determine quality standards, process, and metrics.
16. Determine team charter and all roles and responsibilities.
17. Plan communications and stakeholder engagement.
, CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and
Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025
18. Perform risk identification, qualitative and quantitative risk analysis, and risk response planning.
19. Go back - iterations.
20. Finalize procurement strategy and documents.
21. Create change and configuration management plans.
22. Finalize all management plans.
23. Develop realistic and sufficient project management plan and baselines.
24. Gain formal approval of the plan.
25. Hold kickoff meeting.
26. Request changes.
Should lead to a realistic, bought-into approved, and formal project management plan that is updated
throughout the project to reflect approved changes.
Determine Roles and Responsibilities - (answer)Planning phase
Involves determining who is going to do which product-related work activities but also who will provide
reports, attend meetings, help with risk identification, work with the quality department, etc.
Project Artifacts - (answer)Project management plan and documents.
All of the documentation and other useful organizational assets project managers use on a project, keep
updated, and leave behind from a properly managed project.
Executing Phase - (answer)1. Execute work according to the project management plan.
2. Produce product deliverables (product scope).
3. Gather performance data.
4. Request changes.
5. Implement only approved changes.
