Test Bank for Managing for Quality and
Performance Excellence
Determinants of Profitability - ANSWERSProductivity, cost, and quality impact long-term
success.
Quality Definition - ANSWERSTotality of features satisfying given needs.
Transcendent Quality - ANSWERSJudgmental view of quality based on perception.
User-Based Quality - ANSWERSQuality defined by fitness for use by consumers.
Manufacturing-Based Quality - ANSWERSConformance to specifications set by designers.
Customer Perspectives - ANSWERSQuality viewed through customer expectations and
satisfaction.
External Customers - ANSWERSIntermediaries between producer and end consumers.
Internal Customers - ANSWERSRecipients of goods/services within the producing firm.
Specifications - ANSWERSTargets and tolerances defined by product designers.
History of Quality - ANSWERSEvolved from ancient China to modern industrial practices.
Craftsmanship Era - ANSWERSQuality was managed informally by skilled workers.
, Industrial Revolution Impact - ANSWERSShifted quality responsibility to separate departments.
Quality Assurance - ANSWERSActions ensuring goods/services meet appropriate quality.
Statistical Quality Control (SQC) - ANSWERSStatistical methods applied to control quality.
SQC in WWII - ANSWERSVital for military production quality control.
Deming and Juran - ANSWERSPioneers who taught quality management in Japan.
Quality Revolution - ANSWERS1980s shift in U.S. focus on quality importance.
Consumer Pressure - ANSWERSDemand for higher quality from consumers in 1980s.
Technological Changes - ANSWERSAdvancements influencing quality management practices.
Outdated Managerial Thinking - ANSWERSOld paradigms hindering quality improvements.
National Competitiveness Loss - ANSWERSDecline in U.S. competitiveness spurred quality focus.
Big Q - ANSWERSManaging for quality across all organizational processes.
Little Q - ANSWERSFocus on quality in manufacturing only.
Total Quality Management (TQM) - ANSWERSCompany-wide effort for continuous improvement
and customer satisfaction.
Performance Excellence
Determinants of Profitability - ANSWERSProductivity, cost, and quality impact long-term
success.
Quality Definition - ANSWERSTotality of features satisfying given needs.
Transcendent Quality - ANSWERSJudgmental view of quality based on perception.
User-Based Quality - ANSWERSQuality defined by fitness for use by consumers.
Manufacturing-Based Quality - ANSWERSConformance to specifications set by designers.
Customer Perspectives - ANSWERSQuality viewed through customer expectations and
satisfaction.
External Customers - ANSWERSIntermediaries between producer and end consumers.
Internal Customers - ANSWERSRecipients of goods/services within the producing firm.
Specifications - ANSWERSTargets and tolerances defined by product designers.
History of Quality - ANSWERSEvolved from ancient China to modern industrial practices.
Craftsmanship Era - ANSWERSQuality was managed informally by skilled workers.
, Industrial Revolution Impact - ANSWERSShifted quality responsibility to separate departments.
Quality Assurance - ANSWERSActions ensuring goods/services meet appropriate quality.
Statistical Quality Control (SQC) - ANSWERSStatistical methods applied to control quality.
SQC in WWII - ANSWERSVital for military production quality control.
Deming and Juran - ANSWERSPioneers who taught quality management in Japan.
Quality Revolution - ANSWERS1980s shift in U.S. focus on quality importance.
Consumer Pressure - ANSWERSDemand for higher quality from consumers in 1980s.
Technological Changes - ANSWERSAdvancements influencing quality management practices.
Outdated Managerial Thinking - ANSWERSOld paradigms hindering quality improvements.
National Competitiveness Loss - ANSWERSDecline in U.S. competitiveness spurred quality focus.
Big Q - ANSWERSManaging for quality across all organizational processes.
Little Q - ANSWERSFocus on quality in manufacturing only.
Total Quality Management (TQM) - ANSWERSCompany-wide effort for continuous improvement
and customer satisfaction.
