CISR AGENCY OPERATIONS REVIEW ACTUAL TEST LATEST 2025 WITH QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTION
Professional - (answer)an adjective used to describe appearance, attitude, or actions
Acting Ethically and Professionally - (answer)you put the needs of your clients above your own
Ethics - (answer)a system or set of moral principles or practice
a set of rules or standards based on a set of principles or values we accept as truths and that govern our
behavior
Factors that influence ethics - (answer)Friends, Society, Media, Belief Systems, Educational Institution,
Legal Restraints, Family
Benefits of Being Ethical - (answer)1. Public Trust and Confidence Gained
2. Government regulation avoided
3. Enhanced Credibility Earned
Public Trust and Confidence Gained - (answer)it is difficult to criticize that person's behavior or motives
Government Regulation Avoided - (answer)acting in an ethical manner avoids this
Enhanced Credibility Earned - (answer)it allows people to regard you and your business as a reliable and
trusted resource
Conducting Business in an Unethical Manner - (answer)always puts the customer secondary
Examples of Bending the Rules in Insurance - (answer)Vehicle Usage
Protection Class
Property Values
Other Residents in the Household
,CISR AGENCY OPERATIONS REVIEW ACTUAL TEST LATEST 2025 WITH QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTION
Young drivers in the household
Rate Basis, Classification, or Garaging Address
Signing for an insured
Contemplating the Ethical Response - (answer)Ask questions to clear blurey lines in situations
Six Steps to Ethical Decision Making - (answer)1. Define the Problem
2. Seek Out Resources
3. Brainstorm a List of Potential Solutions
4. Evaluate those Alternatives
5. Make Your Decision and Implement It
6. Evaluate the Decision
Unethical Decision effects on the Agency's Profitability - (answer)Incorrect Rating = Unprofitable Agency
Legal Duties are based on Three Criteria - (answer)Peer Standards
Oral and Written Agreements
Statues
Peer Standards - (answer)require a person's duties be performed in a manner similar to others in the
same position.
Not typically written, but rather associated with generally accepted practice in a specific field
Contracts (Oral and Written Agreements) - (answer)an agreement between two or more parties wich
creates an obligation to do or to not do something
Statues - (answer)written laws open to little interpretation
,CISR AGENCY OPERATIONS REVIEW ACTUAL TEST LATEST 2025 WITH QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTION
Actual or Expressed Authourity - (answer)expressly given to the agency by the insurance company. It is
granted in the agency contract (agreement).
Implied Authority - (answer)describes a situation in which the authority of the agent is not specifically
expressed or communicated, but it still is consistent with the agent fully exercising the expressed
authority granted by the company
Apparent Authority - (answer)authority the agent appears to have based on circumstances surrounding
that belief. Insurance agencies can be held legally liable under apparent authority for things that are not
expressed
Estoppel - (answer)the principle which prevents a person from asserting something contrary to what is
implied by a previous action or statement of that person or by a previous pertinent judicial
determination.
The insurance company is stopped from denying the agent's authority when it has allowed that same
activity in the past without taking any corrective action
No Authority - (answer)Agency cannot generate a quote or conduct business tin that insurance company
Care owed to their Insurance Companies - (answer)Loyalty
Good faith
Reasonable Care
Contractual Duties
Loyalty - (answer)Act for the benefit of the insurance company regarding matters associated with the
agency contract
Good Faith - (answer)Being honest throughout the entire insurance transaction and acting in the best
interest of the insurance company
, CISR AGENCY OPERATIONS REVIEW ACTUAL TEST LATEST 2025 WITH QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTION
Reasonable Care - (answer)When one exercises care and concern for the safety of his or herself and
others regarding business conducted with the insurance company
Contractual duties - (answer)Always act within the authority granted in the company-agency agreement.
It defines duties and responsibilities of both parties as well as authorizing certain activities
Care owed to the Customer - (answer)Adequate Coverage
Proper Coverage
Coverage placed in the best interest of the customer
Prompt communication
Coverage placed with a financially sound insurance company
Adequate Coverage - (answer)The agency helps the customer determine the appropriate amount of
insurance to meet their needs
Proper coverage - (answer)Must know the available polices, identify the best polic(ies) for the given
exposures, and stay abreast of industry developments in order to provide pooper coverage for their
customers
Coverage plans Ed in the best interests of the customer - (answer)Placing the best coverage for the
customer based on the specific needs of that customer
Prompt Communication - (answer)Notify customers regarding all aspects of their insurance transactions
with the agency including, but not limited to, changes, exclusions, limitations, claims, cancellations, and
non-renewals
Coverage placed with a Financially Sound Insurance Company - (answer)It is important to make sure
coverage is placed with an insurance company that will be able to pay claims
CORRECT ANSWERS WITH COMPLETE SOLUTION
Professional - (answer)an adjective used to describe appearance, attitude, or actions
Acting Ethically and Professionally - (answer)you put the needs of your clients above your own
Ethics - (answer)a system or set of moral principles or practice
a set of rules or standards based on a set of principles or values we accept as truths and that govern our
behavior
Factors that influence ethics - (answer)Friends, Society, Media, Belief Systems, Educational Institution,
Legal Restraints, Family
Benefits of Being Ethical - (answer)1. Public Trust and Confidence Gained
2. Government regulation avoided
3. Enhanced Credibility Earned
Public Trust and Confidence Gained - (answer)it is difficult to criticize that person's behavior or motives
Government Regulation Avoided - (answer)acting in an ethical manner avoids this
Enhanced Credibility Earned - (answer)it allows people to regard you and your business as a reliable and
trusted resource
Conducting Business in an Unethical Manner - (answer)always puts the customer secondary
Examples of Bending the Rules in Insurance - (answer)Vehicle Usage
Protection Class
Property Values
Other Residents in the Household
,CISR AGENCY OPERATIONS REVIEW ACTUAL TEST LATEST 2025 WITH QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTION
Young drivers in the household
Rate Basis, Classification, or Garaging Address
Signing for an insured
Contemplating the Ethical Response - (answer)Ask questions to clear blurey lines in situations
Six Steps to Ethical Decision Making - (answer)1. Define the Problem
2. Seek Out Resources
3. Brainstorm a List of Potential Solutions
4. Evaluate those Alternatives
5. Make Your Decision and Implement It
6. Evaluate the Decision
Unethical Decision effects on the Agency's Profitability - (answer)Incorrect Rating = Unprofitable Agency
Legal Duties are based on Three Criteria - (answer)Peer Standards
Oral and Written Agreements
Statues
Peer Standards - (answer)require a person's duties be performed in a manner similar to others in the
same position.
Not typically written, but rather associated with generally accepted practice in a specific field
Contracts (Oral and Written Agreements) - (answer)an agreement between two or more parties wich
creates an obligation to do or to not do something
Statues - (answer)written laws open to little interpretation
,CISR AGENCY OPERATIONS REVIEW ACTUAL TEST LATEST 2025 WITH QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTION
Actual or Expressed Authourity - (answer)expressly given to the agency by the insurance company. It is
granted in the agency contract (agreement).
Implied Authority - (answer)describes a situation in which the authority of the agent is not specifically
expressed or communicated, but it still is consistent with the agent fully exercising the expressed
authority granted by the company
Apparent Authority - (answer)authority the agent appears to have based on circumstances surrounding
that belief. Insurance agencies can be held legally liable under apparent authority for things that are not
expressed
Estoppel - (answer)the principle which prevents a person from asserting something contrary to what is
implied by a previous action or statement of that person or by a previous pertinent judicial
determination.
The insurance company is stopped from denying the agent's authority when it has allowed that same
activity in the past without taking any corrective action
No Authority - (answer)Agency cannot generate a quote or conduct business tin that insurance company
Care owed to their Insurance Companies - (answer)Loyalty
Good faith
Reasonable Care
Contractual Duties
Loyalty - (answer)Act for the benefit of the insurance company regarding matters associated with the
agency contract
Good Faith - (answer)Being honest throughout the entire insurance transaction and acting in the best
interest of the insurance company
, CISR AGENCY OPERATIONS REVIEW ACTUAL TEST LATEST 2025 WITH QUESTIONS AND
CORRECT ANSWERS WITH COMPLETE SOLUTION
Reasonable Care - (answer)When one exercises care and concern for the safety of his or herself and
others regarding business conducted with the insurance company
Contractual duties - (answer)Always act within the authority granted in the company-agency agreement.
It defines duties and responsibilities of both parties as well as authorizing certain activities
Care owed to the Customer - (answer)Adequate Coverage
Proper Coverage
Coverage placed in the best interest of the customer
Prompt communication
Coverage placed with a financially sound insurance company
Adequate Coverage - (answer)The agency helps the customer determine the appropriate amount of
insurance to meet their needs
Proper coverage - (answer)Must know the available polices, identify the best polic(ies) for the given
exposures, and stay abreast of industry developments in order to provide pooper coverage for their
customers
Coverage plans Ed in the best interests of the customer - (answer)Placing the best coverage for the
customer based on the specific needs of that customer
Prompt Communication - (answer)Notify customers regarding all aspects of their insurance transactions
with the agency including, but not limited to, changes, exclusions, limitations, claims, cancellations, and
non-renewals
Coverage placed with a Financially Sound Insurance Company - (answer)It is important to make sure
coverage is placed with an insurance company that will be able to pay claims
