OMGT 5373 QUALITY MANAGEMENT
MIDTERM| FINAL EXAM QUESTIONS AND
ANSWERS NEW MODIFIED TESTED AND
APPROVED 2025/2026 LATEST
What tool is also known as the "fishbone" diagram? --CORRECT
ANSWER--Cause and effect diagram
What tool can be used to show process flow? --CORRECT
ANSWER--Flow Chart
PDCA/PDSA is also known as the _________. --CORRECT
ANSWER--Deming or Shewhart Cycle
A ______________ is just a line graph of data plotted over time. --
CORRECT ANSWER--Run Chart
A ______________ provides a way to collect and tally data points at
the locations where the data are generated. The data can be
quantitative or qualitative. --CORRECT ANSWER--Check Sheet
1
,Pre-hypothesis, hypothesis, experiment, and evaluation are all parts of
the approach known as the ________ . --CORRECT ANSWER--
Scientific Method
A _____________ is a visual representation of the sequence of steps
and decisions needed to perform a process. --CORRECT ANSWER--
Flow Chart
________________ are graphs used to study how data about aspects
of a process change over time, without evaluating them against a
broader context or analysis. --CORRECT ANSWER--Run Charts
A _______________ is a visual representation of the path an entity
(e.g., product, person, material) takes through a production facility or
process. --CORRECT ANSWER--Spaghetti Diagram
___________ are commonly set up as a grid allowing for two factors
to be recorded at once. --CORRECT ANSWER--Scatter diagram
2
,In the 1920s, the Scientific Method was simplified into the worker-
friendly process we call the ____________ . --CORRECT ANSWER-
-Deming or Shewhart Cycle
What tool of the seven basic tools is useful for collecting a set of data
points from one or more locations? --CORRECT ANSWER--Check
Sheet
Which of these are traits of medieval guilds? --CORRECT
ANSWER---Inspection committees which recognized superior
products with stamps
-Care taken of elderly and infirm members
-Quality standards
-Master/apprentice caste system
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
test and inspection --CORRECT ANSWER--appraisal
3
, With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
returns --CORRECT ANSWER--external failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
training --CORRECT ANSWER--prevention
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
periodically measuring the calibration of instruments --CORRECT
ANSWER--appraisal
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
4
MIDTERM| FINAL EXAM QUESTIONS AND
ANSWERS NEW MODIFIED TESTED AND
APPROVED 2025/2026 LATEST
What tool is also known as the "fishbone" diagram? --CORRECT
ANSWER--Cause and effect diagram
What tool can be used to show process flow? --CORRECT
ANSWER--Flow Chart
PDCA/PDSA is also known as the _________. --CORRECT
ANSWER--Deming or Shewhart Cycle
A ______________ is just a line graph of data plotted over time. --
CORRECT ANSWER--Run Chart
A ______________ provides a way to collect and tally data points at
the locations where the data are generated. The data can be
quantitative or qualitative. --CORRECT ANSWER--Check Sheet
1
,Pre-hypothesis, hypothesis, experiment, and evaluation are all parts of
the approach known as the ________ . --CORRECT ANSWER--
Scientific Method
A _____________ is a visual representation of the sequence of steps
and decisions needed to perform a process. --CORRECT ANSWER--
Flow Chart
________________ are graphs used to study how data about aspects
of a process change over time, without evaluating them against a
broader context or analysis. --CORRECT ANSWER--Run Charts
A _______________ is a visual representation of the path an entity
(e.g., product, person, material) takes through a production facility or
process. --CORRECT ANSWER--Spaghetti Diagram
___________ are commonly set up as a grid allowing for two factors
to be recorded at once. --CORRECT ANSWER--Scatter diagram
2
,In the 1920s, the Scientific Method was simplified into the worker-
friendly process we call the ____________ . --CORRECT ANSWER-
-Deming or Shewhart Cycle
What tool of the seven basic tools is useful for collecting a set of data
points from one or more locations? --CORRECT ANSWER--Check
Sheet
Which of these are traits of medieval guilds? --CORRECT
ANSWER---Inspection committees which recognized superior
products with stamps
-Care taken of elderly and infirm members
-Quality standards
-Master/apprentice caste system
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
test and inspection --CORRECT ANSWER--appraisal
3
, With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
returns --CORRECT ANSWER--external failure
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
training --CORRECT ANSWER--prevention
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
periodically measuring the calibration of instruments --CORRECT
ANSWER--appraisal
With reference to Cost of Quality (Prevention, Appraisal, Internal
Failure, and External Failure), write the type of cost in the right
column for the action or characteristic listed in the left column.
4
