HCA 375 Exam 1 Questions with Correct Answers Latest Update 2025-2026
SWOT - Answers strengths, weaknesses, opportunities, threats
SP - Answers strategic planning
Bureaucratic - Answers layers of administration, rules, and routine, can get to the point of
hindering effectiveness
KPI - Answers Key Performance Indicator
4 Phases of SP: - Answers 1. Environmental Assessment
2. Vision
3. Strategic Profile
4. Implementation
SP Phase I - Answers Environmental Assessment
Internal assessments look at (4): - Answers 1. org framework
2. performance indicators
3. Market research
4. Financial performance
External/environmental assessments look at (4): - Answers 1. industry forces
2. market analysis
3. regulatory environment
4. collaborative opportunities
PESTEL analysis - Answers Political
Economic
Social
Technological
Environmental
Legal
Porter's Five Forces - Answers 1. The threat of new entrants
, 2. The bargaining power of customers
3. The bargaining power of suppliers
4. The threat of substitutes
5. competitive rivalry
Benchmarking - Answers comparing organization performance to industry standards and
competitors
Tools for the environmental scan (4): - Answers 1. market research
2. scenario planning
3. environmental scanning
4. data analytics
SP Phase II: - Answers Vision
service line - Answers specialty
Three organizational systems that are affected by change: - Answers 1) technical
2) political
3) cultural
Technical system - Answers business processes of the organization
political system - Answers distribution of power or influence within the organization
cultural system - Answers style and values that defines how the organization typically operates
Foresight tools - Answers (trend scanning, futures wheel, and scenario planning) allow
organizations to plan and adapt
Key hospital stakeholders (4): - Answers - patients and families
- staff
- community leaders and policymakers
- payers and partners
supply chain shortages, staffing gaps, and cyber threats are an example of ______ - Answers
operational risks
extreme weather and power failures are examples of ______ - Answers environmental risks
SWOT - Answers strengths, weaknesses, opportunities, threats
SP - Answers strategic planning
Bureaucratic - Answers layers of administration, rules, and routine, can get to the point of
hindering effectiveness
KPI - Answers Key Performance Indicator
4 Phases of SP: - Answers 1. Environmental Assessment
2. Vision
3. Strategic Profile
4. Implementation
SP Phase I - Answers Environmental Assessment
Internal assessments look at (4): - Answers 1. org framework
2. performance indicators
3. Market research
4. Financial performance
External/environmental assessments look at (4): - Answers 1. industry forces
2. market analysis
3. regulatory environment
4. collaborative opportunities
PESTEL analysis - Answers Political
Economic
Social
Technological
Environmental
Legal
Porter's Five Forces - Answers 1. The threat of new entrants
, 2. The bargaining power of customers
3. The bargaining power of suppliers
4. The threat of substitutes
5. competitive rivalry
Benchmarking - Answers comparing organization performance to industry standards and
competitors
Tools for the environmental scan (4): - Answers 1. market research
2. scenario planning
3. environmental scanning
4. data analytics
SP Phase II: - Answers Vision
service line - Answers specialty
Three organizational systems that are affected by change: - Answers 1) technical
2) political
3) cultural
Technical system - Answers business processes of the organization
political system - Answers distribution of power or influence within the organization
cultural system - Answers style and values that defines how the organization typically operates
Foresight tools - Answers (trend scanning, futures wheel, and scenario planning) allow
organizations to plan and adapt
Key hospital stakeholders (4): - Answers - patients and families
- staff
- community leaders and policymakers
- payers and partners
supply chain shortages, staffing gaps, and cyber threats are an example of ______ - Answers
operational risks
extreme weather and power failures are examples of ______ - Answers environmental risks
