SSM 201 III EXAM QUESTIONS WITH 100%
VERIFIED ANSWERS
b - ✔✔58) You are a manager who would like to enhance the creative problem-solving abilities
of your employees. What should you do?
A) Increase their formal education
B) Improve their thinking skills
C) Improve their interpersonal skills
D) Improve their exposure to information
b - ✔✔59) Your boss states, "Conceptual blocks are easy to overcome. Also, everyone develops
some conceptual blocks over time and we need some to cope with everyday life." Should you
agree or disagree?
A) Agree
B) Disagree
b - ✔✔60) How both Velcro and Post-it Notes came to be produced is an excellent example of
which problem-solving model?
A) Analytical problem solving
B) Creative problem solving
c - ✔✔61) When an individual becomes consistent in how he/she approaches problems, he/she is
practicing which conceptual block?
A) Commitment
B) Compression
C) Constancy
D) Complacency
,a - ✔✔62) In studying for a test, Harry always highlights passages in his textbooks and reviews
the highlighted sections. Recently, in his Management class, Harry did not receive a good grade
on his first exam. Sally suggested that Harry try studying a different way by writing down the
highlighted passages on paper. Harry refused, saying, "It has always worked before, why
change?" Which conceptual block is Harry experiencing?
A) Constancy
B) Artificial constraint
C) Compression
D) Complacency
c - ✔✔63) What is an example of a thinking language that is capable of breaking down the
constancy block?
A) Foreign language
B) Observation and evaluation
C) Visual imagery
D) Alternative generation
b - ✔✔64) If you assume that individuals who are experienced in launching a new product know
the best marketing approach, which conceptual block are you practicing?
A) Vertical thinking
B) Stereotyping
C) Compression
D) Ignoring commonalities
c - ✔✔65) In describing a new problem you are having with your computer, your boss interrupts
and states, "I had the same problem last week. It's something to do with the network." Which
conceptual block could be inhibiting your boss's creative problem-solving approach?
A) Vertical thinking
B) Artificial constraints
C) Stereotyping
D) Ignoring commonalities
, b - ✔✔66) Looking too narrowly at a problem is what type of conceptual block?
A) Constancy
B) Compression
C) Commitment
D) Complacency
d - ✔✔67) If someone believes that the possible alternatives to a problem must conform with her
perception of the boss's expectations, which conceptual block is she a victim of?
A) Perceptual stereotyping
B) Not separating figure from ground
C) Ignoring commonalities
D) Artificial constraints
c - ✔✔68) If you have trouble determining the difference between important and unimportant
data, you are experiencing which conceptual block?
A) Artificial constraints
B) Ignoring commonalities
C) Separating figure from ground
D) Noninquisitiveness
b - ✔✔69) If your boss encourages your team to ask questions and obtain and search for data,
she is trying to overcome which conceptual block?
A) Bias against thinking
B) Noninquisitiveness
C) Separating figure from ground
D) Compression
VERIFIED ANSWERS
b - ✔✔58) You are a manager who would like to enhance the creative problem-solving abilities
of your employees. What should you do?
A) Increase their formal education
B) Improve their thinking skills
C) Improve their interpersonal skills
D) Improve their exposure to information
b - ✔✔59) Your boss states, "Conceptual blocks are easy to overcome. Also, everyone develops
some conceptual blocks over time and we need some to cope with everyday life." Should you
agree or disagree?
A) Agree
B) Disagree
b - ✔✔60) How both Velcro and Post-it Notes came to be produced is an excellent example of
which problem-solving model?
A) Analytical problem solving
B) Creative problem solving
c - ✔✔61) When an individual becomes consistent in how he/she approaches problems, he/she is
practicing which conceptual block?
A) Commitment
B) Compression
C) Constancy
D) Complacency
,a - ✔✔62) In studying for a test, Harry always highlights passages in his textbooks and reviews
the highlighted sections. Recently, in his Management class, Harry did not receive a good grade
on his first exam. Sally suggested that Harry try studying a different way by writing down the
highlighted passages on paper. Harry refused, saying, "It has always worked before, why
change?" Which conceptual block is Harry experiencing?
A) Constancy
B) Artificial constraint
C) Compression
D) Complacency
c - ✔✔63) What is an example of a thinking language that is capable of breaking down the
constancy block?
A) Foreign language
B) Observation and evaluation
C) Visual imagery
D) Alternative generation
b - ✔✔64) If you assume that individuals who are experienced in launching a new product know
the best marketing approach, which conceptual block are you practicing?
A) Vertical thinking
B) Stereotyping
C) Compression
D) Ignoring commonalities
c - ✔✔65) In describing a new problem you are having with your computer, your boss interrupts
and states, "I had the same problem last week. It's something to do with the network." Which
conceptual block could be inhibiting your boss's creative problem-solving approach?
A) Vertical thinking
B) Artificial constraints
C) Stereotyping
D) Ignoring commonalities
, b - ✔✔66) Looking too narrowly at a problem is what type of conceptual block?
A) Constancy
B) Compression
C) Commitment
D) Complacency
d - ✔✔67) If someone believes that the possible alternatives to a problem must conform with her
perception of the boss's expectations, which conceptual block is she a victim of?
A) Perceptual stereotyping
B) Not separating figure from ground
C) Ignoring commonalities
D) Artificial constraints
c - ✔✔68) If you have trouble determining the difference between important and unimportant
data, you are experiencing which conceptual block?
A) Artificial constraints
B) Ignoring commonalities
C) Separating figure from ground
D) Noninquisitiveness
b - ✔✔69) If your boss encourages your team to ask questions and obtain and search for data,
she is trying to overcome which conceptual block?
A) Bias against thinking
B) Noninquisitiveness
C) Separating figure from ground
D) Compression
