KASEYA CERTIFIED TECHNICIAN IN
IT GLUE: FINAL ASSESSMENT STUDY
QUESTIONS AND ANSWERS
What are core assets? - ANSWER-Core Assets are the physical and non-
physical components that make up your client's infrastructure and business.
These assets are the building blocks of the Apps & Services you manage for
your clients and for yourself.
What are the 6 core assets in IT Glue? - ANSWER-Configurations
Contacts
Locations
Domain Tracker
Passwords
SSL Tracker
The following table outlines the primary integration for each sync method: -
ANSWER-PSA only, no RMM = PSA
PSA and RMM for a combined view of configuration data = PSA
RMM, syncing only organizations, contacts, locations with PSA = PSA
RMM only, no PSA = RMM
Apps & Services are also known as? - ANSWER-Flexible Assets
What are Flexible Assets? - ANSWER-Flexible assets are used to structure
information about the applications and services you manage for your clients
in a customizable form.
The Flag feature lets you: - ANSWER-- Create custom flags (e.g. Incomplete,
Needs Review)
- Add a specific flag and description to a document to indicate what could be
actioned
- Set a specific flag type as the default to ensure all new documents will
automatically have this default flag added
- Filter flags in Document and Global list view based on flag type for quick
identification
, - Managers with access to all organizations and Administrators can create,
edit, or delete flag types in Account > Flag Types
- Add Flag Types to any document a user has access to within an
Organization
Instant Trigger - ANSWER-Document, Flag, and Passwords are instant
triggers. Whenever the trigger criteria is met, an instant notification will be
sent as defined in the workflow actions.
Scheduled Trigger - ANSWER-Domain Expiration, SSL Expiration,
Configuration Expiration and Flexible Asset Expirations are scheduled
triggers. These workflows run once every 24 hours. Assets that have
changed to meet your trigger criteria since the last run will be notified as
defined in the workflow actions.
Flexible Asset Type - ANSWER-An object that defines the data structure of
Flexible Assets as a table containing one or more child field objects with
defined field specifications. There are multiple types of fields for different
kinds of inputs such as string, text, date, and number.
Flexible Asset Field - ANSWER-A child object to a parent Flexible Asset type.
This object exists to allow you to interact directly with the individual fields of
a flexible asset type.
Where would you find your own organization? - ANSWER-in Organizations
Where would you find a particular asset type for all clients? - ANSWER-in the
Global tab
If you know the name of an asset, where would you find it the quickest? -
ANSWER-in the Search bar
Which button on the top navigation bar will show you all assets for
organizations you have access to? - ANSWER-Global
As a user, which item in the top navigation bar would you use to update your
time zone settings? - ANSWER-My Account
True or False
If you type "New Email Accounts" in the search box, with the documents filter
on, the results will include (select all that apply) - ANSWER-Documents with
the word "Email"
IT GLUE: FINAL ASSESSMENT STUDY
QUESTIONS AND ANSWERS
What are core assets? - ANSWER-Core Assets are the physical and non-
physical components that make up your client's infrastructure and business.
These assets are the building blocks of the Apps & Services you manage for
your clients and for yourself.
What are the 6 core assets in IT Glue? - ANSWER-Configurations
Contacts
Locations
Domain Tracker
Passwords
SSL Tracker
The following table outlines the primary integration for each sync method: -
ANSWER-PSA only, no RMM = PSA
PSA and RMM for a combined view of configuration data = PSA
RMM, syncing only organizations, contacts, locations with PSA = PSA
RMM only, no PSA = RMM
Apps & Services are also known as? - ANSWER-Flexible Assets
What are Flexible Assets? - ANSWER-Flexible assets are used to structure
information about the applications and services you manage for your clients
in a customizable form.
The Flag feature lets you: - ANSWER-- Create custom flags (e.g. Incomplete,
Needs Review)
- Add a specific flag and description to a document to indicate what could be
actioned
- Set a specific flag type as the default to ensure all new documents will
automatically have this default flag added
- Filter flags in Document and Global list view based on flag type for quick
identification
, - Managers with access to all organizations and Administrators can create,
edit, or delete flag types in Account > Flag Types
- Add Flag Types to any document a user has access to within an
Organization
Instant Trigger - ANSWER-Document, Flag, and Passwords are instant
triggers. Whenever the trigger criteria is met, an instant notification will be
sent as defined in the workflow actions.
Scheduled Trigger - ANSWER-Domain Expiration, SSL Expiration,
Configuration Expiration and Flexible Asset Expirations are scheduled
triggers. These workflows run once every 24 hours. Assets that have
changed to meet your trigger criteria since the last run will be notified as
defined in the workflow actions.
Flexible Asset Type - ANSWER-An object that defines the data structure of
Flexible Assets as a table containing one or more child field objects with
defined field specifications. There are multiple types of fields for different
kinds of inputs such as string, text, date, and number.
Flexible Asset Field - ANSWER-A child object to a parent Flexible Asset type.
This object exists to allow you to interact directly with the individual fields of
a flexible asset type.
Where would you find your own organization? - ANSWER-in Organizations
Where would you find a particular asset type for all clients? - ANSWER-in the
Global tab
If you know the name of an asset, where would you find it the quickest? -
ANSWER-in the Search bar
Which button on the top navigation bar will show you all assets for
organizations you have access to? - ANSWER-Global
As a user, which item in the top navigation bar would you use to update your
time zone settings? - ANSWER-My Account
True or False
If you type "New Email Accounts" in the search box, with the documents filter
on, the results will include (select all that apply) - ANSWER-Documents with
the word "Email"
