KASEYA TRAINING EXAM STUDY
GUIDE STUDY QUESTIONS AND
ANSWERS
MSP (Manage Service Providers) - ANSWER-is a company that is outsourced
to take care of businesses IT services. offer some type of recurring revenue.
IT Complete - ANSWER-removing the space between for the multifunctional
IT professions.
-"one stop shop"
-Includes 30 + products
-provides IT & security management
-Platform, ecosystem, solution stack; terms they have called it however IT
DOESNT EXIST
What is the #1 concern & spend for small and mid size businesses? -
ANSWER-security
Companies acquired by Kaseya - ANSWER--unitrends
-spanning
-rapid fire tools
-it glue
-id agent
-tpg
-graphus
-rocket cyber
-trumethods
SOC - ANSWER-security operation center
Remote monitoring management (RMM) - ANSWER-remotely allows you to
monitor solutions.
PSA - ANSWER-professional services automation
Who are Kaseya's competitors? - ANSWER-connect wise
, What is Kaseya's PSA? - ANSWER-business management solutions (BMS)
-solution, cloud-base
-integrate RMM + PSA solution
-Launched Vorex in 2016
Customer acquisition cost - ANSWER-(CAC)
-cost for us is low
CAPS - ANSWER-complete automated priced right and secured
API - ANSWER-connection/ or link between two apps
MQL - ANSWER-marketing qualified leads
BANT - ANSWER-budget
authority
needs
timeline
SAAS - ANSWER-software as a service
Initial product pods (IPP) - ANSWER-team of account managers whos
customers are organized based on the kaseya's product they purchased first.
What are the two types of AM's (Account Manager)? - ANSWER-AMA: actively
managed accounts; strategy- more focused attentive
AUM: accounts under management; strategy- passive attention
Annual recurring revenue (ARR) - ANSWER-determines how often we contact
clients
Touch point process (TPP) - ANSWER-the actual reason to speak to
customers. used to build pipelines
What is a solution and product specialist in AM responsible for? - ANSWER-
demo-ing products
Churn - ANSWER-loss of account & contract
NRR - ANSWER-Net revenue retention
What are win notes? - ANSWER-they are shared with the company to share
knowledge and information with others.
GUIDE STUDY QUESTIONS AND
ANSWERS
MSP (Manage Service Providers) - ANSWER-is a company that is outsourced
to take care of businesses IT services. offer some type of recurring revenue.
IT Complete - ANSWER-removing the space between for the multifunctional
IT professions.
-"one stop shop"
-Includes 30 + products
-provides IT & security management
-Platform, ecosystem, solution stack; terms they have called it however IT
DOESNT EXIST
What is the #1 concern & spend for small and mid size businesses? -
ANSWER-security
Companies acquired by Kaseya - ANSWER--unitrends
-spanning
-rapid fire tools
-it glue
-id agent
-tpg
-graphus
-rocket cyber
-trumethods
SOC - ANSWER-security operation center
Remote monitoring management (RMM) - ANSWER-remotely allows you to
monitor solutions.
PSA - ANSWER-professional services automation
Who are Kaseya's competitors? - ANSWER-connect wise
, What is Kaseya's PSA? - ANSWER-business management solutions (BMS)
-solution, cloud-base
-integrate RMM + PSA solution
-Launched Vorex in 2016
Customer acquisition cost - ANSWER-(CAC)
-cost for us is low
CAPS - ANSWER-complete automated priced right and secured
API - ANSWER-connection/ or link between two apps
MQL - ANSWER-marketing qualified leads
BANT - ANSWER-budget
authority
needs
timeline
SAAS - ANSWER-software as a service
Initial product pods (IPP) - ANSWER-team of account managers whos
customers are organized based on the kaseya's product they purchased first.
What are the two types of AM's (Account Manager)? - ANSWER-AMA: actively
managed accounts; strategy- more focused attentive
AUM: accounts under management; strategy- passive attention
Annual recurring revenue (ARR) - ANSWER-determines how often we contact
clients
Touch point process (TPP) - ANSWER-the actual reason to speak to
customers. used to build pipelines
What is a solution and product specialist in AM responsible for? - ANSWER-
demo-ing products
Churn - ANSWER-loss of account & contract
NRR - ANSWER-Net revenue retention
What are win notes? - ANSWER-they are shared with the company to share
knowledge and information with others.
