KASEYA NHT EXAM ACTUAL LATEST
STUDY QUESTIONS AND ANSWERS
Chief Executive Officer (CEO) - ANSWER-Fred Voccola
Chief Customer Officer (CCO) - ANSWER-CJ Wimley
Chief Financial Officer (CFO) - ANSWER-Kathy Wagner
Chief Information Security Officer (CISO) - ANSWER-Jason Manar
Mission and vision of IT Complete - ANSWER-To eliminate inefficiencies for the multifunctional
IT professional by providing a complete kit of IT solutions under a single pane of glass.
What type of integrations does Kaseya offer? - ANSWER-Deep Workflow Integrations
How is Kaseya COMPLETE? - ANSWER-IT Complete covers all of the areas that a multifunctional
IT professional needs.
How is Kaseya INTEGRATED? - ANSWER-Deep workflow integrations.
We own the kit.
How is Kaseya AFFORDABLE? - ANSWER-Spread cost of goods sold.
3-year contracts.
What is an MSP? - ANSWER-Outsourced IT service provider
What is Cross-Selling? - ANSWER-Selling our partner a solution they don't have
What is upselling? - ANSWER-Selling a product more of a solution they already have
Target Partners - ANSWER-MSPs and MMEs
Differences between Break/Fix and Managed Services - ANSWER-Break/Fix is ad-hoc and
reactive. Managed Services are proactive and create recurring revenue.
IT Complete helps solve these 4 challenges: - ANSWER-1. Technician inefficiency
2. Vendor fatigue
3. Limited budget
4. Poor utilization
, What events do we have? - ANSWER-ConnectGlobal, Kaseya-Datto Con, DattoCon
Where regions/cities do we host events in? - ANSWER-EMEA: Dublin
APAC: Australia
NA: Miami, Vegas
How long do you have to contact a KFC? - ANSWER-4 hours
Touch-Point Process (TPP) - ANSWER-A reason for calling a partner
What are the two types of Professional Services? - ANSWER-Implementation: helping the
partner onboard a solution they've never used.
Adoption: making sure the partner uses the product and it becomes part if their culture.
ProServe is always included in these two scenarios: - ANSWER-1. New business
2. Cross-selling
What meetings do CSEs conduct? - ANSWER-Customer Success Engagements
CSEs are used in these 3 events: - ANSWER-1. 3-6 months before renewal.
2. User error tickets.
3. 1-2 times a year.
IT Landscape - ANSWER-The partner's tech stack. Combines the solutions they have acquired
from us, plus the ones they have acquired from competitors.
4 personas of CSE - ANSWER-Endpoint
Admin Services
Security
Backup
BANT - ANSWER-Budget
Authority
Need
Timeline
What is our Sales Strategy called? - ANSWER-Land & Expand
STUDY QUESTIONS AND ANSWERS
Chief Executive Officer (CEO) - ANSWER-Fred Voccola
Chief Customer Officer (CCO) - ANSWER-CJ Wimley
Chief Financial Officer (CFO) - ANSWER-Kathy Wagner
Chief Information Security Officer (CISO) - ANSWER-Jason Manar
Mission and vision of IT Complete - ANSWER-To eliminate inefficiencies for the multifunctional
IT professional by providing a complete kit of IT solutions under a single pane of glass.
What type of integrations does Kaseya offer? - ANSWER-Deep Workflow Integrations
How is Kaseya COMPLETE? - ANSWER-IT Complete covers all of the areas that a multifunctional
IT professional needs.
How is Kaseya INTEGRATED? - ANSWER-Deep workflow integrations.
We own the kit.
How is Kaseya AFFORDABLE? - ANSWER-Spread cost of goods sold.
3-year contracts.
What is an MSP? - ANSWER-Outsourced IT service provider
What is Cross-Selling? - ANSWER-Selling our partner a solution they don't have
What is upselling? - ANSWER-Selling a product more of a solution they already have
Target Partners - ANSWER-MSPs and MMEs
Differences between Break/Fix and Managed Services - ANSWER-Break/Fix is ad-hoc and
reactive. Managed Services are proactive and create recurring revenue.
IT Complete helps solve these 4 challenges: - ANSWER-1. Technician inefficiency
2. Vendor fatigue
3. Limited budget
4. Poor utilization
, What events do we have? - ANSWER-ConnectGlobal, Kaseya-Datto Con, DattoCon
Where regions/cities do we host events in? - ANSWER-EMEA: Dublin
APAC: Australia
NA: Miami, Vegas
How long do you have to contact a KFC? - ANSWER-4 hours
Touch-Point Process (TPP) - ANSWER-A reason for calling a partner
What are the two types of Professional Services? - ANSWER-Implementation: helping the
partner onboard a solution they've never used.
Adoption: making sure the partner uses the product and it becomes part if their culture.
ProServe is always included in these two scenarios: - ANSWER-1. New business
2. Cross-selling
What meetings do CSEs conduct? - ANSWER-Customer Success Engagements
CSEs are used in these 3 events: - ANSWER-1. 3-6 months before renewal.
2. User error tickets.
3. 1-2 times a year.
IT Landscape - ANSWER-The partner's tech stack. Combines the solutions they have acquired
from us, plus the ones they have acquired from competitors.
4 personas of CSE - ANSWER-Endpoint
Admin Services
Security
Backup
BANT - ANSWER-Budget
Authority
Need
Timeline
What is our Sales Strategy called? - ANSWER-Land & Expand
