USPS Exam 421 Window Clerk 9/21/17
/window clerk exam for the united states
postal service Updated 2024
End to end process to ensure mail is collected, distributed and delivered the type
of clock the usps runs on - ANSWER-24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions. -
ANSWER-Domestic mail
sets forth the policies, regulations and procedures governing domestic mail -
ANSWER-DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail -
ANSWER-IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within
the postal service - ANSWER-ASM-Administrative and Support Manual
all manuals are found on line via? - ANSWER-Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking -
ANSWER-Express Mail
Premier Shipping service of the USPS - ANSWER-Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of
the USPS 2-3 DAYS delivery - ANSWER-Priority Mail
Bulk mail usually handled at distribution centers - ANSWER-Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product -
ANSWER-Parcel Return Services
,First class mail, periodicals, standard mail, package services - ANSWER-Mailing
services
proof of mailing uses PS Form 3800 - ANSWER-Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or
3813-p - ANSWER-Insured Mail
Provides date and time of delivery, free when you purchase Priority mail now
called USPS Tracking - ANSWER-Delivery Confirmation
POM - ANSWER-Postal Operations Manual
Official Source for updates and updated bi-weekly - ANSWER-Postal bulletin
Does this package contain anything liquid, fragile, potentially hazardous' such
as/like perfume or lithium batteries? - ANSWER-6 Part of HAZMAT question
What is the Customs Border Protection Manifest (CBPMAN)? -
ANSWER-Website to enter information from customs forms
Bears only stamps as postage, weights more than 13 oz, and was not excepted
at retail counter. - ANSWER-Anonymous Mail
PVI - ANSWER-Postage Validation Imprinter
AMU - ANSWER-Anonymous Mail Unit
DDD1 - ANSWER-Weighs less than 13 oz
DDD2 - ANSWER-Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x's times a year from a
creditable organization - ANSWER-Periodicals
,Parcel post, bonded printed matter media mail, library mail - ANSWER-package
services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200
pieces or over 50 lbs - ANSWER-Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on
weigh distance and shape - ANSWER-Parcel Post
Delivery time 2-3 days( not guaranteed ) - ANSWER-Priority Mail
Delivery time 1-2 days ( overnight and next day ) * Guaranteed -
ANSWER-Priority Mail Express
Letters size max - ANSWER-h: 6 1/8in
l=: 11 1/2in in
thickness: 1/4in in
Flats size max - ANSWER-h: 12 in
l: 15 in
thickness: 3/4 in
Machinable Parcels - ANSWER-l: min 6 in & max 27 in
w: min 1/4 in & max 17 in
h: min 3 in max 17 in
weight min 6 oz & max 25 lbs
Rolls & tubes equal to or less than 26" in length - ANSWER-Irregular Parcels
How many zones - ANSWER-8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is
charged the 20lb price - ANSWER-Balloon Price
How often is the Postal bulletin printed - ANSWER-Bi-weekly
, Where do we find a list of lost or stolen MO (money orders) - ANSWER-Postal
Bulletin and POS
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields support? -
ANSWER-Directives
Priority Mail is delivered in - ANSWER-2-3 days
any mailable item that weighs less than 13 oz - ANSWER-First Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER-1-3 days
No mail piece can weigh more than ________except standard post -
ANSWER-70lbs
What are the mail requirements for Every Door Direct Mail (EDDM)? -
ANSWER-flats & 5,000 or fewer
Priority Mail Express is delivered in - ANSWER-1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in -
ANSWER-oversize /parcel post
Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER-Dimensional
Weight Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for
a fee - ANSWER-Restricted delivery
Post Office motto for providing the ideal customer experience - ANSWER-Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ANSWER-Personal,
Professional, Postal
What does G.I.S.T. stand for - ANSWER-Greet, Inquiry, Suggest, and Thank
/window clerk exam for the united states
postal service Updated 2024
End to end process to ensure mail is collected, distributed and delivered the type
of clock the usps runs on - ANSWER-24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions. -
ANSWER-Domestic mail
sets forth the policies, regulations and procedures governing domestic mail -
ANSWER-DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail -
ANSWER-IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within
the postal service - ANSWER-ASM-Administrative and Support Manual
all manuals are found on line via? - ANSWER-Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking -
ANSWER-Express Mail
Premier Shipping service of the USPS - ANSWER-Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of
the USPS 2-3 DAYS delivery - ANSWER-Priority Mail
Bulk mail usually handled at distribution centers - ANSWER-Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product -
ANSWER-Parcel Return Services
,First class mail, periodicals, standard mail, package services - ANSWER-Mailing
services
proof of mailing uses PS Form 3800 - ANSWER-Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or
3813-p - ANSWER-Insured Mail
Provides date and time of delivery, free when you purchase Priority mail now
called USPS Tracking - ANSWER-Delivery Confirmation
POM - ANSWER-Postal Operations Manual
Official Source for updates and updated bi-weekly - ANSWER-Postal bulletin
Does this package contain anything liquid, fragile, potentially hazardous' such
as/like perfume or lithium batteries? - ANSWER-6 Part of HAZMAT question
What is the Customs Border Protection Manifest (CBPMAN)? -
ANSWER-Website to enter information from customs forms
Bears only stamps as postage, weights more than 13 oz, and was not excepted
at retail counter. - ANSWER-Anonymous Mail
PVI - ANSWER-Postage Validation Imprinter
AMU - ANSWER-Anonymous Mail Unit
DDD1 - ANSWER-Weighs less than 13 oz
DDD2 - ANSWER-Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x's times a year from a
creditable organization - ANSWER-Periodicals
,Parcel post, bonded printed matter media mail, library mail - ANSWER-package
services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200
pieces or over 50 lbs - ANSWER-Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on
weigh distance and shape - ANSWER-Parcel Post
Delivery time 2-3 days( not guaranteed ) - ANSWER-Priority Mail
Delivery time 1-2 days ( overnight and next day ) * Guaranteed -
ANSWER-Priority Mail Express
Letters size max - ANSWER-h: 6 1/8in
l=: 11 1/2in in
thickness: 1/4in in
Flats size max - ANSWER-h: 12 in
l: 15 in
thickness: 3/4 in
Machinable Parcels - ANSWER-l: min 6 in & max 27 in
w: min 1/4 in & max 17 in
h: min 3 in max 17 in
weight min 6 oz & max 25 lbs
Rolls & tubes equal to or less than 26" in length - ANSWER-Irregular Parcels
How many zones - ANSWER-8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is
charged the 20lb price - ANSWER-Balloon Price
How often is the Postal bulletin printed - ANSWER-Bi-weekly
, Where do we find a list of lost or stolen MO (money orders) - ANSWER-Postal
Bulletin and POS
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields support? -
ANSWER-Directives
Priority Mail is delivered in - ANSWER-2-3 days
any mailable item that weighs less than 13 oz - ANSWER-First Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER-1-3 days
No mail piece can weigh more than ________except standard post -
ANSWER-70lbs
What are the mail requirements for Every Door Direct Mail (EDDM)? -
ANSWER-flats & 5,000 or fewer
Priority Mail Express is delivered in - ANSWER-1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in -
ANSWER-oversize /parcel post
Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER-Dimensional
Weight Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for
a fee - ANSWER-Restricted delivery
Post Office motto for providing the ideal customer experience - ANSWER-Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ANSWER-Personal,
Professional, Postal
What does G.I.S.T. stand for - ANSWER-Greet, Inquiry, Suggest, and Thank
