WGU SALES MANAGEMENT D099 Pre-
Assessment Final Exam Questions with 100%
correct Answers A+ 2025
Why is responsive listening important when
participating in verbal communication?
It allows a salesperson to be prepared to
counter any arguments made by a potential
client.
It ensures that a salesperson is responding
quickly to the customer's needs.
It encourages the salesperson to repeat back to
the customer what they believe the customer
needs.
It promotes rotating salespeople when dealing
with clients who have specific requirements. -
ANSWER-It encourages the salesperson to
repeat back to the customer what they believe
the customer needs.
What is a result of a salesperson conducting
,follow-up on a sale?
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
Handles customer objections - ANSWER-
Ensures customer satisfaction
A school administrator receives a request from
a textbook salesperson to meet with the school
principal. The administrator asks for the
salesperson's contact information and indicates
that the principal may contact the salesperson if
interested in meeting. Which type of business-
to-business (B2B) stakeholder is this school
administrator?
Gatekeeper
Buyer
User
Initiator - ANSWER-Gatekeeper
,A manufacturing company needs to replace its
material requirements planning system and has
sent out Requests for Proposal (RFPs). The
company has received several responses back. A
meeting has been called by the company's
decision makers to review the proposals
received. Which stage of the organizational
buying process has this company entered?
Order placement
Performance review
Need recognition
Supplier selection - ANSWER-Supplier selection
A private company purchases raw materials
required to manufacture its tire air pressure
sensors. The company sells its sensors to major
automobile companies. Which role does the
company play in the business-to-business (B2B)
buying process?
Reseller
, Producer
Organization
Consultant - ANSWER-Producer
A government agency issues a request for
proposal (RFP) for development of military
software. The agency believes the cost will
exceed one million dollars, and the agency will
need to collaborate with the developers on
specific technical requirements. Which type of
government purchase is occurring?
Consolidated purchasing
Simplified acquisition
Micro-purchase
Contracting by negotiation - ANSWER-
Contracting by negotiation
A company seeks to expand internationally
through foreign direct investment and needs to
purchase factory equipment that is customized
Assessment Final Exam Questions with 100%
correct Answers A+ 2025
Why is responsive listening important when
participating in verbal communication?
It allows a salesperson to be prepared to
counter any arguments made by a potential
client.
It ensures that a salesperson is responding
quickly to the customer's needs.
It encourages the salesperson to repeat back to
the customer what they believe the customer
needs.
It promotes rotating salespeople when dealing
with clients who have specific requirements. -
ANSWER-It encourages the salesperson to
repeat back to the customer what they believe
the customer needs.
What is a result of a salesperson conducting
,follow-up on a sale?
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
Handles customer objections - ANSWER-
Ensures customer satisfaction
A school administrator receives a request from
a textbook salesperson to meet with the school
principal. The administrator asks for the
salesperson's contact information and indicates
that the principal may contact the salesperson if
interested in meeting. Which type of business-
to-business (B2B) stakeholder is this school
administrator?
Gatekeeper
Buyer
User
Initiator - ANSWER-Gatekeeper
,A manufacturing company needs to replace its
material requirements planning system and has
sent out Requests for Proposal (RFPs). The
company has received several responses back. A
meeting has been called by the company's
decision makers to review the proposals
received. Which stage of the organizational
buying process has this company entered?
Order placement
Performance review
Need recognition
Supplier selection - ANSWER-Supplier selection
A private company purchases raw materials
required to manufacture its tire air pressure
sensors. The company sells its sensors to major
automobile companies. Which role does the
company play in the business-to-business (B2B)
buying process?
Reseller
, Producer
Organization
Consultant - ANSWER-Producer
A government agency issues a request for
proposal (RFP) for development of military
software. The agency believes the cost will
exceed one million dollars, and the agency will
need to collaborate with the developers on
specific technical requirements. Which type of
government purchase is occurring?
Consolidated purchasing
Simplified acquisition
Micro-purchase
Contracting by negotiation - ANSWER-
Contracting by negotiation
A company seeks to expand internationally
through foreign direct investment and needs to
purchase factory equipment that is customized
