CSIS 100 Final Exam Questions with Correct Answers Latest Update 2025-2026
The ability to capture and analyze all customer interactions, generate appropriate responses,
and gather data to create and build effective and efficient marketing campaigns is known as
contact management. - Answers False
The bill of materials (BOM) serves as a recipe of ingredients needed to make each item an
organization manufactures. - Answers True
Enterprise resource planning (ERP) systems work directly with manufacturing machines on the
production floor. - Answers False
Customer support, sales management, and contact management are key features of a
customer relationship management (CRM) system. - Answers True
In batch processing systems, data processing is done _______ data capture. - Answers
Sometime later than
In the context of enterprise resource planning (ERP) systems, the most efficient and effective
ways to complete a business process are called _____. - Answers Best practices
An integrated database for the entire organization makes it easier to share data among different
business units. - Answers True
Implicit personalization techniques capture user-provided information, such as information from
warranties, surveys, user registrations, and contest-entry forms completed online. - Answers
False
Which of the following is NOT one of the three basic components of a successful e-commerce
model? - Answers Capital
If consumer data is stolen from a business's computers, ________. - Answers The customers can
file a class-action law suit against the business
Consumers prefer mobile commerce sites ________. - Answers That are convenient and efficient
to use
Conversion to an e-commerce or m-commerce system enables organizations to increase the
accuracy of order processing and order fulfillment. - Answers True
Which of the following forms of e-commerce is more likely to offer a more customized product
offering? - Answers Business-to-business (B2B) e-commerce
Bartering is a technique used by advertisers to recapture shoppers who abandoned a Website
without making a purchase. - Answers False
Users still need help from the IT function of the organization to create customer reports using
The ability to capture and analyze all customer interactions, generate appropriate responses,
and gather data to create and build effective and efficient marketing campaigns is known as
contact management. - Answers False
The bill of materials (BOM) serves as a recipe of ingredients needed to make each item an
organization manufactures. - Answers True
Enterprise resource planning (ERP) systems work directly with manufacturing machines on the
production floor. - Answers False
Customer support, sales management, and contact management are key features of a
customer relationship management (CRM) system. - Answers True
In batch processing systems, data processing is done _______ data capture. - Answers
Sometime later than
In the context of enterprise resource planning (ERP) systems, the most efficient and effective
ways to complete a business process are called _____. - Answers Best practices
An integrated database for the entire organization makes it easier to share data among different
business units. - Answers True
Implicit personalization techniques capture user-provided information, such as information from
warranties, surveys, user registrations, and contest-entry forms completed online. - Answers
False
Which of the following is NOT one of the three basic components of a successful e-commerce
model? - Answers Capital
If consumer data is stolen from a business's computers, ________. - Answers The customers can
file a class-action law suit against the business
Consumers prefer mobile commerce sites ________. - Answers That are convenient and efficient
to use
Conversion to an e-commerce or m-commerce system enables organizations to increase the
accuracy of order processing and order fulfillment. - Answers True
Which of the following forms of e-commerce is more likely to offer a more customized product
offering? - Answers Business-to-business (B2B) e-commerce
Bartering is a technique used by advertisers to recapture shoppers who abandoned a Website
without making a purchase. - Answers False
Users still need help from the IT function of the organization to create customer reports using
